Andra Hoover
Byron,IL
Summary
Empathetic Patient Access Representative known for high productivity and efficiency in task completion. Specialize in patient registration, insurance verification, and appointment scheduling. Excel in communication, problem-solving, and time management skills, ensuring smooth operations within healthcare settings. Commit to delivering exceptional patient service by utilizing soft skills effectively in fast-paced environments. Flexible hard worker ready to learn and contribute to team success.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Patient Access Representative
Rochelle Community Hospital
Rochelle, IL
04.2023 - Current
- Managed patient check-in process, ensuring accurate data entry of personal and insurance information.
- Verified insurance eligibility and collected necessary patient information.
- Transcribed lab orders.
- Communicated effectively with patients to enhance their experience.
- Scanned documents into electronic medical records system.
- Greeted patients and visitors in a courteous and professional manner.
- Assisted with preparing daily cash reports for accounting department.
- Monitored waiting areas to ensure a comfortable and safe environment for patients and visitors. Applied HIPAA privacy and security regulations while handling patient information.
- Supported emergency department registration, ensuring rapid patient processing. Arrived patients to the emergency room.
- Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
- Registered patients by completing face-to-face interviews to obtain demographic, insurance, and medical information. Obtained necessary signatures for privacy laws and consent for treatment.
- Handled high volume of incoming calls, providing exceptional customer service to patients and families.
- Collaborated with other departments to ensure quality customer service was delivered.
- Performed pre-registration functions such as verifying demographic information, obtaining authorizations, and collecting deposits and co-payments.
- Assembled registration paperwork and placed identification bands on patient.
- Communicated financial obligations to patients and collected fees at time of service.
Informatics Support Personnel
Crusader Community Health
Rockford, IL
08.2021 - 09.2022
- Answered and routed all incoming calls, ensuring professional and courteous connections.
- Determined caller intent to facilitate appropriate referrals efficiently.
- Coordinated with informatics and clinical staff to optimize patient flow.
- Submitted telephone encounters to medical assistants and providers for follow-up actions.
- Managed scheduling tasks, updated patient information, and forwarded calls within Electronic Medical Records.
- Triage patients using trigger words to assess need for immediate attention or message placement.
- Relayed messages concerning test results, referral information, and medication refill requests to providers.
- Complied with policies, HIPAA regulations, safety standards, and environmental guidelines.
Education
High School Diploma -
Byron High School
Byron, IL05-2017
Some College (No Degree) - Early Childhood Care And Education
Rasmussen University
RockfordSkills
- Customer service
- Communication skills
- Problem solving
- Time management
- Attention to detail
- Multitasking and organization
Certification
- Certified Nursing Assistant
- Microsoft Office Certified.
- Certified Preceptor Trainer
- Certified in Adult Mental Health First Aid
Timeline
Patient Access Representative
Rochelle Community Hospital
04.2023 - Current
Informatics Support Personnel
Crusader Community Health
08.2021 - 09.2022
High School Diploma -
Byron High School
Some College (No Degree) - Early Childhood Care And Education
Rasmussen University
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