Andra Kunz
Certified Medical Assistant
Florence,AZ
Summary
Certified lead medical assistant with over 15 years of diverse experience in urgent care, family medicine, internal medicine, oncology, and urology. Demonstrated expertise in managing clinical and administrative tasks in high-pressure environments, including 2 years as a float at Virginia Mason Medical Center and Bannerhealth. Proficient in Kaizen, Six Sigma, and 5S lean methodologies, enhancing operational efficiency. Established track record of building strong relationships with patients and healthcare teams to ensure effective communication and high-quality care.
Overview
17
17
years of professional experience
Work History
Live-In Caregiver
Heritage Home Care
Scottsdale, AZ
01.2021 - Current
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Monitored vital signs and medication use, documenting variances and concerning responses.
- Assisted client with setting up auto-pay for household bills promoting independence and dignity, after her husband passed away.
- Monitored client health, reporting changes to healthcare professionals promptly.
- Provided companionship and spiritual support, taking her to her church, and praying with her as requested.
- Managed household duties such as grocery shopping, running errands, paying bills, and arranging for services such as repairs or maintenance of the home.
- Conducted light housekeeping tasks including laundry, bed making and meal preparation.
- Cooked and served meals to clients according to dietary needs.
Senior Caregiver
Home Instead Senior Care Home
Fountain Hills, AZ
11.2020 - 06.2021
- Provided on-call support as a caregiver for 48 hours weekly, earning $60k annually.
- Assisted clients with daily living activities, including personal hygiene and medication reminders.
- Coordinated transportation to appointments, grocery shopping, and light housekeeping tasks.
- Managed scheduling of doctor appointments, recreational activities, and family visits.
- Supported clients with conditions such as diabetes, stroke, dementia, and hospice care.
- Prepared meals and set up automated payment systems for bills to ensure consistency.
- Facilitated exercise routines to promote physical health and well-being.
- Ensured comprehensive care by addressing personal needs and enhancing quality of life.
Lead Certified Medical Assistant
4C Medical Group/Optumcare
Carefree, AZ
09.2018 - 10.2020
- Triaged Urgent Care, vitals, ECG, wound care, medications, injections, sterile tray, immunizations, patient education. Call EMS.
- Performed ear lavage, vision chart, slit lamp, rapid strep and flu, Covid, urinalysis, HCG, drug screens, well child and pap set up and send out labs.
- Refilled prescriptions, scheduled follow ups with labs for medication compliance for optimum health.
- Maintained working condition of equipment by closely following operating instructions, troubleshooting breakdowns, performing preventive maintenance and calling for repairs
- Ordering medications, and back office supplies, keeping lean inventory eliminating waste.
- Prepared patients for examinations and assisted with various medical procedures.
- Managed patient intake, including verifying information and updating medical records.
- Conducted basic laboratory tests and maintained cleanliness of testing areas.
- Administered medications and vaccinations as directed by healthcare providers.
- Coordinated patient follow-up appointments and provided health education materials.
- Assisted in maintaining inventory of medical supplies and equipment.
- Scheduled appointments for patients via phone and in person.
Certified Medical Assistant
Banner Urgentcare
Scottsdale, AZ
04.2017 - 12.2018
- Triage patients, appointment scheduling, insurance verification, snd payments.
- Vitals, med reconciliation, pharmacy, recents hospital records
- Patient information entry into EMR, enter meds, treatments, DME, meeting all metrics.
- Contributed to efficient office operations by chart preps, results prior to visits, set up rooms for exams for efficiency, scheduled follow ups at end of visit
- Quality Controls for waived labs daily, urinalysis, rapid flu, strep, Covid, HCG, drug screens, phlebotomy
- Medication administration, injections, immunizations, nebulizer, oxygen.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Ordered and restocked all medications and medical supplies for back office. Opened and closed clinic.
Owner
Pearlgirltours
Scottsdale, AZ
05.2016 - 04.2017
- Part time Tour business from Scottsdale to Sedona and provided business development, creation of operational procedures and workflow planning.
Patient Liaison- Sales
MD24 House Call
Surprise, AZ
10.2015 - 05.2016
- Attended trade shows, conferences and seminars to promote products and network with industry members.
- Conducted site visits to assess needs, demonstrate products and recommend strategic solutions for customer requirements.
- Liaised with vendors to coordinate delivery schedules and promote customer satisfaction.
- Generated more than 30 leads per week and pursued appointment opportunities to convert prospects into new customers.
- Educated customers on product features and technical details to highlight benefits.
- Demonstrated products to potential customers and answered all questions to deliver knowledge regarding Home health and Provider visits.
- Expanded territory to Phoenix by successfully cold-calling retail Assisted Living Communities and negotiating profitable contracts across product lines while up-selling additional vendor partnerships.
- Generated sales by executing complete sales cycle process from prospecting through contract negotiations and close.
- Acted as customer liaison between sales management and personal accounts.
Medical Assistant & Patient Financial Services
Banner Health Clinic
Peoria, AZ
09.2011 - 11.2015
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Transmitted physician's orders to patients, counseling on execution and addressing follow-up questions.
- Identified operational improvements to drive efficiency and quality of care.
- Reviewed treatment sheets for consistency, completeness and accuracy.
- Acted as liaison between physician and patient, answering questions and delivering test results.
- Efficiently performed insurance verification and pre-certification and pre-authorization functions.
- Answered appointment calls to streamline office operations.
Certified Medical Assistant/Project Coordinator
Virginia Mason Medical Center
Seattle, WA
01.2010 - 08.2011
- Delivered high level of service as Medical Assistant float front and back office traveling to 20 different specialties. Extremely flexible and fast learner to increase opportunities for special projects.
- Promoted to Superuser for staff trainer for Cerner powerchart EMR GO LIVE project assistant for 4 locations. Streamlined team members to achieve project success.
- Introduced six sigma and Lean change improvement plans to ensure process alignments with specific goals, methodologies and initiatives throughout management.
Certified Medical Assistant
Abrazo Health Care
Anthem, AZ
07.2008 - 11.2009
- Performed preliminary physical tests to accurately record results in patient history summary.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Educated patients about medications, procedures and physician's instructions.
- Interviewed patients to verify information, record medical history and confirm purpose of visit.
- Contacted pharmacies to submit and refill patients' prescriptions.
- Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
- Completed basic physical assessments of clinic patients to provide optimal care.
- Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
Medical Assistant III
NW Cancer Specialists
Portland
- Scheduled complex chemotherapy treatments for 21 chairs.
- Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
- Assisted physicians with port removals from chemotherapy. Made Bone marrow biopsy differential slides.
- Gave aranesp injections to boost blood cell production per provider.
- Entered orders for diagnostics scans and labs per provider.
- Retrieved all results and chart prep prior to follow up visits.
- Stayed late for 2 weeks to help my provider get caught up on charting 100 charts he was behind on, increasing efficiency
Education
Some College (No Degree) - Business
Scottsdale Community College
Scottsdale, AZ01-2009
Some College (No Degree) - Nursing Education
Portland Community College 2005
Portland, OR06-2005
Certificate - Medical Assistant/ Ltd X-ray
Concorde Career College
Portland, OR12.2002
Skills
Patient Registration
Scheduling
Insurance Verification
Time management
Six sigma
Phones/Data 45wpm
Accounts Receivable
Collections
Vitals
EKG
Phlebotomy
Medication Administration
Injections
Immunizations
Urinalysis
Rapid flu/strep
Covid swab
Peak flow
Nebulizer
Oxygen
Wound Care
Sterile trays
Assist minor surgeries
Splinting
Rx Refills
Quality checks and logs for state
Ordering supplies, meds, vaccines
Training new staff
Open/ Close clinic
Affiliations
2019 4C Medical/ Optum/UHC
Linda Vaccaro manager
Opal award for exceptional job performance covering 2 physicians at 40 patients a day for 4 months with Urgent Care and primary care.
2010 Virginia Mason Medical Center- Seattle
Raindrop Award for Superuser- Staff trainer for Cerner powerchart EMR conversion for 4 site locations.
1992 Concorde Career College Deans List 4.0 GPA
Raindrop award-EMR Trainer go live for staff
- Virginia Mason Medical Center float
- Trainer for EMR Trainer GO live for staff
- Assistant project manager for GO Live and uniform apparel facility wide update
Timeline
Live-In Caregiver
Heritage Home Care
01.2021 - Current
Senior Caregiver
Home Instead Senior Care Home
11.2020 - 06.2021
Lead Certified Medical Assistant
4C Medical Group/Optumcare
09.2018 - 10.2020
Certified Medical Assistant
Banner Urgentcare
04.2017 - 12.2018
Owner
Pearlgirltours
05.2016 - 04.2017
Patient Liaison- Sales
MD24 House Call
10.2015 - 05.2016
Medical Assistant & Patient Financial Services
Banner Health Clinic
09.2011 - 11.2015
Certified Medical Assistant/Project Coordinator
Virginia Mason Medical Center
01.2010 - 08.2011
Certified Medical Assistant
Abrazo Health Care
07.2008 - 11.2009
Medical Assistant III
NW Cancer Specialists
Some College (No Degree) - Business
Scottsdale Community College
Some College (No Degree) - Nursing Education
Portland Community College 2005
Certificate - Medical Assistant/ Ltd X-ray
Concorde Career College