ANDRA MARTIN
Milwaukee
Summary
Highly motivated mental health counseling intern at The Benedict Center, with experience in client assessment and group facilitation. Ability to build rapport and maintain accurate clinical documentation, enhancing client engagement and treatment outcomes. Committed to delivering compassionate care while effectively managing diverse client needs in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Mental Health Counseling Intern
The Benedict Center
Milwaukee
01.2026 - Current
- Conduct intakes, biopsychosocial assessments, and ASAM assessments to evaluate client needs, strengths, risk factors, and level of care recommendations.
- Facilitate and co-facilitate bi-weekly psychoeducational group counseling sessions for individuals with mental health and substance use concerns.
- Maintain accurate and timely clinical documentation, including progress notes, assessments, and treatment plans.
- Monitor client progress and participation in treatment services and communicate updates to the interdisciplinary treatment team.
- Participated in weekly supervision with a licensed therapist to review case notes and discuss best practices for working with clients.
Client Care Specialist
The Family Institute at Northwestern University
Evanston
02.2024 - 10.2025
- Managed high-volume client inquiries as the primary administrative point of contact, demonstrating strong communication, organization, and problem-solving skills.
- Coordinated client intake, clinician matching, and appointment scheduling using AdvancedMD and queue management systems, balancing competing priorities and maintaining efficient workflow.
- Collected, verified, and maintained confidential client demographic, health, and financial data with exceptional attention to detail, ensuring accurate electronic health records and HIPAA compliance.
- Supported administrative operations through collaboration with clinicians and internal teams, consistently meeting SMART goals and quality standards while monitoring quality and efficiency indicators such as call handling and client satisfaction.
Operations and Engagement Specialist (Volunteer)
Veterans Coaching Project
07.2024 - 04.2025
- Conducted outreach and maintained consistent communication with participants, demonstrating strong time management, organization, and relationship-building skills.
- Organized internal documentation and supported program operations through collaboration and attention to detail.
Adult Activity Assistant (Volunteer)
Aurora Psychiatric Hospital
Wauwatosa
09.2023 - 02.2024
- Facilitated group activities for patients across the lifespan, demonstrating adaptability, communication skills, and professionalism in a fast-paced inpatient setting.
- Prioritized tasks effectively while adhering to safety standards and unit procedures.
Administrative Assistant
Mahalko Family Chiropractic
Germantown
04.2018 - 02.2024
- Managed front-office operations including scheduling, patient intake, phone coverage, and payment processing while delivering professional, patient-centered service.
- Verified insurance eligibility, processed payments and adjustments, and supported billing operations with accuracy and attention to detail.
- Resolved patient concerns with empathy, discretion, and professionalism while coordinating with a multidisciplinary healthcare team.
Lab Assistant (Volunteer)
UW–Milwaukee Brain Imaging and Neuropsychology Research Lab
Milwaukee
09.2022 - 06.2023
- Supported research staff through administrative assistance, appointment preparation, and data organization.
- Processed biological specimens in accordance with established protocols, maintaining accuracy and efficiency.
Peer Support Group Training
National Alliance on Mental Illness (NAMI)
Wisconsin Dells
09.2023
- Completed peer support training emphasizing active listening, supportive communication, boundary setting, and effective group facilitation.
Education
Master of Arts - Clinical Mental Health Counseling
Adler University
Chicago, IL12-2027
Bachelor of Arts - Psychology
University of Wisconsin–Milwaukee
Milwaukee, WI08-2023
Medical Coding Specialist -
Moraine Park Technical College
West Bend, WI05-2017
Associate of Liberal Arts -
University of Wisconsin–Waukesha
05-2012
Skills
- Client assessment
- Group facilitation
- Clinical documentation
- Active listening
- Relationship building
- Time management
- Building rapport
Timeline
Mental Health Counseling Intern
The Benedict Center
01.2026 - Current
Operations and Engagement Specialist (Volunteer)
Veterans Coaching Project
07.2024 - 04.2025
Client Care Specialist
The Family Institute at Northwestern University
02.2024 - 10.2025
Adult Activity Assistant (Volunteer)
Aurora Psychiatric Hospital
09.2023 - 02.2024
Peer Support Group Training
National Alliance on Mental Illness (NAMI)
09.2023
Lab Assistant (Volunteer)
UW–Milwaukee Brain Imaging and Neuropsychology Research Lab
09.2022 - 06.2023
Administrative Assistant
Mahalko Family Chiropractic
04.2018 - 02.2024
Master of Arts - Clinical Mental Health Counseling
Adler University
Bachelor of Arts - Psychology
University of Wisconsin–Milwaukee
Medical Coding Specialist -
Moraine Park Technical College
Associate of Liberal Arts -
University of Wisconsin–Waukesha