Andra Renzi
Providence,RI
Summary
Committed Counselor possessing a broad range of experience in delivering comprehensive case management to residents in out- and inpatient programs. Accomplished at fostering meaningful relationships and developing effective short-term and long-term plans to achieve client goals. Currently looking to leverage background and expertise to take the next career step with a respected organization that rewards diligence and professionalism.
Overview
7
7
years of professional experience
Work History
Social Case Worker II
State Of Rhode Island - DCYF
05.2022 - Current
- To perform casework duties and responsibilities of a specialized nature; and/or to be assigned to a special area of service in child and family services and family preservation, family support and/or family reintegration; such assignments can be considered unique for various reasons such as geographical location, or irregular hours of work, and the nature of the work which could include: to appear and present material at Court hearings and trials; to exercise basic computer skills; to maintain and improve skill level through ongoing relevant training and education.
- To provide social services to a culturally diverse population of children and their families; to be responsible for family and children services, requiring a high degree of social work skill in the identification and analysis of social problems and treatment of individuals and families towards the goals of self-help, rehabilitation and preserving family life, the protection of children and the development of substitute care including permanency of children.
- To be responsible for providing culturally sensitive specialized child welfare and family preservation services which may include intensive services to children and families in their own home, foster care placement, to the physically, behaviorally, and/or emotionally challenged, and protective services, or other related services such as adoption and transportation of clients.
To participate in special projects which are developed by the agency for the purpose of studying and evaluating special problem areas and/or agency practice and policy in order to improve agency service. - To secure relevant information accurately and completely through the social study process in order to form a psycho-social history and case plan so that the client is helped to become engaged in an examination and solution of his/her problems, or to determine the appropriate and culturally sensitive plan for care and treatment for the child and the family.
- To make creative use of available resources and enlist the cooperation and understanding of other social agencies for the meeting of unusual, unique and/or special needs or individual care.
- To exercise a wide degree of independent judgment, decision, and action on an ongoing, regular basis.
To re-evaluate the level of safety, the needs of and services being provided to clients in order to ensure their effectiveness and cultural sensitivity. - To institute and revise assistance or services plans promptly as needed, or to change treatment plan(s) and goals for children and their families.
- To maintain case records and documentation according to Department standards and policies.
To do related work as required.
Child Protection Investigator
State Of Rhode Island -DCYF
08.2020 - 01.2021
- To receive, screen, evaluate, and investigate referrals/complaints relative to alleged child abuse and/or neglect and alleged institutional abuse and/or neglect; to take the necessary measures to ensure the protection of children.
- To be able to assess the priorities/urgency of each referral/complaint and to make appropriate referrals.
- To document all referrals/complaints with specificity as to type: to record all relevant and appropriate information obtained; and to complete all required forms and/or referrals and to review as appropriate to ensure completeness of all documents and records.
- To immediately review with the supervisor all immediate and urgent cases of alleged child abuse and/or neglect and alleged institutional child abuse and/or neglect, as well as such cases reported by health care professionals and/or hospital.
- To inform individual department staff and appropriate supervisors of any and all referrals/complaints made on a child/family currently receiving services for the department; and as appropriate to interview said individuals.
- To conduct investigations in areas where dangerous situations may be encountered.
- To conduct thorough investigations to locate persons who are alleged child abusers, this would include the interviewing of all individuals who might have knowledge as to the whereabouts of alleged child abuser.
- To interview individuals associated with a referral/complaint (for example: complainants, family members, doctors, nurses, and others familiar with the family and/or present situation).
- To prepare comprehensive reports and records of investigative findings which support or refute allegations and to recommend appropriate action.
- To serve as liaison to social service agencies, local police, local law enforcement agencies, and departmental attorneys regarding reports and investigational activities of child abuse and neglect cases.
- To review case files to ascertain the completeness and accuracy of investigation activities on individual referrals/complaints.
- To do related work as required
Mobile Crisis Clinician
Tides Family Services
10.2021 - 05.2022
- Evaluated risk to client or others by gathering information and conducting assessments.
- Used skills such as active listening and collaborative problem-solving daily to connect with patients and address concerns.
- Counseled and helped to stabilize consumers and caregivers in crisis situations.
- Built safety plans to lower risk of crisis and intervened in specific manners outlined by procedures.
- Documented risk to each client and context of concerns.
- Conversed with individuals in crisis which called or texted hotline for assistance.
- Provided emergency response in crisis situations to diffuse tensions and prevent violence.
- Worked collaboratively with other mental health professionals to provide consistent care and minimize diversion.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Offered and documented treatment consent forms in patient health records.
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Observed and monitored client behavior and responses to treatment.
- Provided comprehensive case management services, created treatment plans and connected clients and families to appropriate resources.
- Implemented targeted interventions to reduce self-harm behaviors among high-risk individuals experiencing crises.
- Collaborated with multidisciplinary teams for comprehensive care and improved treatment planning.
- Maintained current knowledge of evidence-based practices in crisis intervention, incorporating new techniques and approaches into client treatment plans.
- Provided psychoeducational on mental health issues for families, enhancing their understanding and involvement in treatment processes.
- Collaborated with law enforcement personnel during psychiatric emergencies to de-escalate volatile situations while ensuring the safety of all parties involved.
- Advocated for clients'' needs within the mental health system, working collaboratively with other providers to ensure optimal care delivery.
- Developed individualized treatment plans addressing specific needs of clients in crisis situations.
- Conducted thorough risk assessments to ensure the safety of clients and implement necessary interventions.
- Developed rapport with diverse client populations by demonstrating empathy, active listening, and cultural sensitivity during crisis consultations.
- Enhanced client outcomes by providing timely and appropriate crisis intervention services.
- Improved client engagement by utilizing strengths-based approaches in therapy sessions.
- Reduced hospitalization rates through effective assessment, intervention, and referral of clients in crisis situations.
- Maintained accurate documentation for quality assurance and adherence to legal requirements, protecting both clients'' rights and agency''s reputation.
Podcast Host (Remote)
GSMC Podcast Network
10.2019 - 05.2021
- Found, researched, fact-checked and wrote scripts for relevant topics in local news.
- Collected data from various sources to determine facts and opinions and fashioned into cohesive story for television or radio broadcast.
- Hosted Sex, Health & Wellness, and Relationship Podcasts three days per week and reached over a wide span of listeners
- Talking points, live reads, and announced ads
- Improved audience retention by consistently delivering informative, entertaining, and thought-provoking content.
- Optimized workflow processes streamlining pre-production planning.
- Crafted engaging show notes to accompany each episode release, providing additional context and resources for listeners.
- Implemented effective search engine optimization strategies to increase discoverability within popular podcast platforms.
- Maintained organized records of episode scripts, interview contacts, and guest releases for seamless production management.
- Managed social media accounts to promote new episodes and engage with the podcast community effectively.
- Conducted thorough research on various topics in preparation for each episode, ensuring accurate information delivery.
- Increased podcast listenership by establishing a consistent, high-quality production schedule.
- Developed an authentic voice as a host that resonated with listeners while balancing professionalism and relatability.
- Secured sponsorship deals to generate revenue streams and support the growth of the podcast.
- Edited episodes using professional audio software to maintain optimal sound quality throughout each recording.
- Enhanced listener engagement by incorporating creative storytelling and audio techniques into podcast episodes.
- Utilized analytics tools to monitor podcast performance trends and make informed decisions for future content development.
- Selected and created audio cuts and pre-produced audio programs for more fluid broadcasting.
- Announced ads, song switches, and breaking news segments for radio broadcasts.
- Produced creative radio segments focused on music, current events and lifestyle topics.
- Crafted original scripts for commercial and promotional spots, advertising radio station sponsors.
In-Home Therapist
KALEIDOSCOPE FAMILY SOLUTIONS MASSACHUSETTS, INC.
09.2019 - 10.2021
- Provides in-home and community-based services of structured one-to-one mentoring sessions for youth ages 4 through 21
- Develops the youth's skills in the areas of interpersonal growth and self-management
- Collaborates with the youth, family, and referring hub provider to create and implement an Individualized Action Plan
- Coordinated with multidisciplinary teams to ensure holistic care for clients, addressing all relevant aspects of their lives.
- Collaborated with families to provide necessary support and resources for optimal client outcomes.
- Conducted thorough assessments of clients'' needs, enabling tailored therapy approaches for maximum effectiveness.
- Implemented behavioral modification strategies to assist clients in developing healthier coping mechanisms and daily routines.
- Monitored client progress regularly, adjusting treatment plans as needed to meet evolving goals and challenges.
- Provided timely feedback to clients and families, fostering open communication and promoting goal achievement.
- Advocated for clients'' best interests during meetings with other professionals involved in their care.
- Promoted self-awareness among clients with mindfulness exercises, empowering them to take control of their mental health journey.
- Maintained strict adherence to ethical guidelines set forth by professional organizations while providing in-home therapy services.
- Educated family members on mental health issues, enhancing understanding and encouraging full participation in the therapeutic process.
- Designed creative interventions to address specific client challenges, utilizing various modalities such as play therapy or art therapy techniques.
- Evaluated the efficacy of treatment plans through regular reassessment, making necessary adjustments to ensure continued progress towards client goals.
- Managed caseload effectively while maintaining high quality care for each individual client through regular check-ins and adjustments as needed.
- Continually pursued professional development opportunities in order to stay current on best practices in the field.
- Established trusting relationships with clients, creating a safe environment for therapeutic intervention.
- Developed and maintained comprehensive case notes, ensuring accurate documentation of client progress.
- Enhanced client progress by incorporating individualized treatment plans and evidence-based practices.
- Implemented crisis intervention strategies when needed, effectively de-escalating situations and preserving client safety.
- Developed treatment plans to outline steps necessary for clients to achieve goals.
- Performed assessments to evaluate clients' mental health status, needs and goals.
- Documented client progress to track effectiveness and inform future treatment plans.
- Utilized evidence-based techniques to deliver successful treatment.
- Supported clients in developing coping skills to help patients manage life challenges and difficulties.
- Built and maintained therapeutic relationships, fostering positive, supportive and empowering client environments.
- Educated clients and families on mental health issues to promote understanding and support.
- Conducted follow-up assessments to monitor clients' progress and adjust treatment plans as necessary.
- Provided crisis intervention to support clients during times of urgent need.
- Maintained client confidentiality to protect patient privacy.
- Delivered mental health support for female patients suffering from post-partum depression and generalized anxiety disorder.
- Addressed cultural and diversity issues to provide clients with culturally responsive care.
Substance Abuse Counselor
ADCARE RI
11.2019 - 08.2020
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Facilitated group and individual therapy in an inpatient setting
- Developed individual treatment goals based on history and diagnosis.
- Directed family-centered, strengths-based, culturally competent and individualized intakes and assessments.
- Completed required documentation for continued therapy coverage by insurance companies to meet deadlines.
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources.
- Developed goal-oriented psychoeducational and activity therapy groups to improve clients' level of functioning.
- Led supportive group discussions and education sessions with alcohol and drug users and families.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Facilitated family involvement in the recovery process, providing education on addiction dynamics and supporting healthy communication skills among family members.
- Collaborated with multidisciplinary teams to develop comprehensive care plans, ensuring continuity of care for clients.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Collaborated with employment specialists to support clients in their job search and workforce reintegration goals.
- Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
Residential Counselor/TM/TTSW
ST. VINCENT HOME FOR CHILDREN
10.2017 - 02.2019
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal and social skills
- Engaged CBHI and ARC intervention techniques to deescalate the aggressive and hostile behavior of residents
- Collaborated with various agencies and service providers to facilitate care coordination and information sharing
- Delivered frequent summaries on resident progression and regression in treatment to provide recommendations towards treatment plan for success
- Assisted residents in adhering to treatment plans by setting up medical appointments, arranging transportation, coordinating services and providing emotional support
- Communicated behavior choices to residents by outlining the positive and negative consequences of choices
- Utilized Microsoft Office and EPIC to fill out and maintain client-related paperwork, including federal and state-mandated forms, client diagnostic records, incident reports, and progress notes
- Coordinated recreational activities for residents, fostering social interaction and positive group dynamics.
- Conducted regular check-ins with residents to monitor progress, address concerns, and provide ongoing support.
- Advocated for resident needs within interdisciplinary team meetings, ensuring appropriate levels of care were provided consistently across all cases.
- Promoted independent living skills through coaching residents in daily tasks such as meal preparation, hygiene, and budgeting.
- Managed crisis situations effectively, ensuring the safety of all residents while adhering to established protocols.
- Implemented behavior modification techniques designed to promote positive change in residents'' lives.
- Collaborated with multidisciplinary team to develop comprehensive treatment plans, improving residents'' progress.
- Documented resident interactions thoroughly, maintaining accurate records for case management purposes.
- Reduced behavioral incidents by employing de-escalation techniques and maintaining a calm environment.
- Served as a liaison between families or guardians of clients when necessary; providing updates about clients' progress or addressing any concerns they may have.
- Delivered targeted interventions for individual residents based on their specific needs and treatment objectives.
- Enhanced residents'' quality of life by implementing individualized care plans and providing emotional support.
- Developed strong rapport with residents through empathetic listening and compassionate communication strategies.
- Maintained safe and supportive residential environments for at-risk individuals, contributing to their overall wellbeing.
- Supported residents in coping with emotions and fears through one-on-one sessions.
- Resolved conflicts by performing in-time crisis intervention and enforcing discipline and behavior metrics.
- Communicated behavior choices to residents by outlining positive and negative consequences of choices.
- Addressed behavioral and emotional needs of residents through activities and interventions, increasing resident socialization, interpersonal, and social skills.
- Monitored and documented client progress toward meeting goals and objectives.
- Monitored student behavior and responded to disciplinary issues in accordance with established policies.
- Developed and enforced safety policies and procedures to drive safety and well-being of students.
- Collaborated with residential team to maximize effective and efficient operations.
- Solved grievances and complaints by collaborating with residents.
- Responded to student inquiries and concerns, offering support and guidance.
- Promoted culture of respect and understanding among students.
- Provided swift and knowledgeable emergency support in line with campus crisis protocols.
- Coordinated activities and events to create safe, positive and inclusive environment.
- Enforced policies and safety standards through building and room rounds.
- Assisted residents with transitioning into new living environment and maintained strong relationships with residents.
- Provided crisis management and intervention during emergency situations.
- Developed, implemented and monitored residential policies and procedures.
Clinical Case Manager
SOUTHCOAST BEHAVIORAL HEALTH
01.2019 - 03.2020
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration, and development of new resources
- Created well-written, effective care plans appropriately matching the needs of clients following standards and guidelines of funders, contractors, and governmental regulations
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, documented services provided
- Used first-hand knowledge and clinical expertise to advocate for patients under the care and enacted prescribed treatment strategies
- Quickly responded to situations impacting safety and security to the unit, actualizing crisis prevention interventions to control and de-escalate situations
- Educated family members and caregivers on patient care instructions
- Performing psychosocial assessments, participating in multidisciplinary rounds and treatment planning meetings, providing care coordination, organizing individual/family/systems meetings, facilitating clinical process groups, managing the discharge and continued care planning process and documenting all patient encounters
- Recorded details regarding all therapies, including individual and progress notes to keep patient charts updated
- Review of patient's clinical documentation from referring facilities-Conduct check-in's with all clients minimally twice weekly-Complete timely and thorough documentation: Psychosocial Assessment completed within 48 hours of patients' admission, Outreach and care coordination with patient's providers within 48 hours Initial Multidisciplinary Treatment Plan completed within 24 hours of patient's admission, Treatment Planning updates completed M-W-F, Progress notes completed using the BIRP format for each patient encounter
- Discharge Plan created with patient participation, Discharge note including discharge and care coordination plan
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
- Communicated with healthcare team members to plan, implement and enhance treatment strategies
- Equipped patients with tools and knowledge needed for speedy and sustained recovery
- Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems
- Provided direct patient care, stabilized patients, and determining the next course of action.
- Facilitated therapeutic communication, conflict resolution, and crisis intervention by redirecting negative behaviors and helping patients regain or improve coping abilities to prevent further disability.
- Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches
- Facilitate process groups
- Assessed individual barriers to optimal health outcomes such as socioeconomic factors or access limitations, working diligently to address these challenges through tailored interventions.
- Supported individuals with mental health disorders by developing personalized treatment plans and connecting them to appropriate community resources.
- Conducted regular follow-ups with patients to monitor progress, adjust treatment plans as needed, and provide ongoing support.
- Enhanced care coordination for patients with complex medical needs through effective communication and collaboration with multidisciplinary teams.
- Educated patients on self-care strategies and preventative measures to improve overall health outcomes and reduce the need for future interventions.
- Increased patient satisfaction by establishing strong rapport, actively listening to concerns, and addressing issues in a timely manner.
- Utilized evidence-based practices to inform decision-making processes and optimize case management outcomes for diverse patient populations.
- Improved patient outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention services as needed, responding quickly and appropriately to urgent situations in order to protect patient safety and wellbeing.
- Empowered patients to take an active role in their own care by providing education on available resources, rights, and responsibilities within the healthcare system.
- Complied with applicable program research and evaluation procedures.
- Provided crisis intervention and risk assessments.
- Participated as member of multi-disciplinary team providing on-going case management services to adults with severe and persistent mental illnesses.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Evaluated treatment plans against individual goals and healthcare standards.
- Collaborated with an interdisciplinary team to determine timely delivery of services.
- Participated in clinical supervision to maintain professional development.
- Provided crisis intervention services to individuals facing medical, emotional and mental health challenges in hospital setting.
- Maintained detailed records of patient progress, documentation of services and case notes.
- Participated in interdisciplinary care conferences to discuss patient care plans and referrals.
- Managed caseload to satisfy multiple patients with diverse needs.
Substance Abuse Counselor
RECOVERY CONNECTION
12.2018 - 09.2019
- Displayed sensitivity to the cultural and linguistic needs of clients and families served
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT)
- Provided counseling and support to clients with drug and alcohol abuse issues
- Facilitated individual therapy in an outpatient setting
- Developed individual treatment goals based on history and diagnosis
- Directed family-centered, strengths-based, culturally competent, and individualized intakes and assessments
- Provided comprehensive case management services, including creating treatment plans and connecting clients and families to appropriate resources
- Provide crisis counseling to clients as necessary
- Assess, determine and make a referral when special services or care are needed for a client (i.e. medication evaluation, psychiatric hospitalization, in-home services or psychological testing, etc.)
- Provided crisis intervention services when necessary, deescalating situations and connecting clients with appropriate resources.
- Reduced substance abuse relapse rates by implementing evidence-based counseling strategies and treatment plans.
- Conducted thorough assessments of clients'' needs, identifying appropriate interventions and therapies for optimal results.
- Conducted regular evaluations of program effectiveness, making adjustments as needed to optimize client outcomes.
- Established trusting relationships with clients, creating an open dialogue about their experiences and challenges related to substance abuse.
- Facilitated family involvement in the recovery process, providing education on addiction dynamics and supporting healthy communication skills among family members.
- Advocated for clients'' needs within the legal system, ensuring access to essential services and support during rehabilitation efforts.
- Enhanced client recovery outcomes through the development of personalized treatment plans, addressing individual needs and goals.
- Coordinated with healthcare providers to address co-occurring mental health disorders in conjunction with addiction treatment efforts.
- Maintained accurate documentation of client progress, facilitating informed decision-making within the treatment team.
- Developed relapse prevention strategies for clients transitioning out of treatment programs, empowering them to maintain long-term sobriety.
- Collaborated with employment specialists to support clients in their job search and workforce reintegration goals.
- Improved patient adherence to aftercare programs, providing consistent follow-up support and resources.
- Supported and assessed clients struggling with addiction or relationship issues and devised strategies based on client needs.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Developed individual treatment goals based on history and diagnosis.
- Provided counseling and support to clients with drug and alcohol abuse issues.
- Monitored client progress to make necessary adjustments for client success.
- Coordinated care with other professionals to provide clients with comprehensive support.
- Kept accurate and detailed records to track and document client progress.
- Used knowledge of different treatment modalities to provide clients with individualized options for successful outcomes.
- Provided crisis intervention to address clients' immediate needs and prevent harmful behaviors.
- Supported aftercare planning for continued recovery after treatment.
- Coordinated referrals for addiction services based on individual client needs and preferences.
- Guided clients in effective therapeutic exercises integrated from Cognitive Behavior Therapy and Dialectical Behavior Therapy (DBT).
- Displayed sensitivity to cultural and linguistic needs of clients and families served.
Case Manager
THE PROVIDENCE CENTER
08.2018 - 10.2018
- Coordinate services for consumers to minimize stressors and to facilitate the reduction of psychiatric symptoms
- Provide support counseling, problem-solving, contracts, and limit setting
- Establish attainable goals with the consumer
- Involve consumers, agencies, and others in planning
- Took an active role in patient and family planning process, detailing instructions and responding appropriately and effectively to questions and concerns
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented all patient interactions and interventions in electronic charting systems
- Managed support services and fostered communication among social workers, psychiatrists, substance abuse therapists, hospital staff, and patients
- Worked with different disciplines to provide cohesive care to clients
- Evaluated treatment plans against individual goals and healthcare standards
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Advocated for client rights when interacting with external agencies or institutions, ensuring fair treatment at all times.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Enhanced communication between clients and providers through consistent follow-ups and progress updates.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Identified care needs of individual patients and coordinated responses based on physician advice, insurance limitations, and procedural costs.
- Contributed to team discussions and case conferences actively, sharing insights and expertise with colleagues to optimize client support strategies.
- Partnered with physicians, social workers, activity therapists, nutritionists, and case managers to develop and implement individualized care plans and documented patient interactions and interventions in electronic charting systems.
- Evaluated treatment plans against individual goals and healthcare standards.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
- Provided education on health and nutrition for patients to maintain healthy habits and wellbeing.
- Provided evidence-based therapeutic interventions and crisis management to clients to lessen negative on physical, mental and emotional wellbeing.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Collaborated with community members to develop and implement service initiatives.
Residential Program Director
COOPERATIVE FOR HUMAN SERVICES
10.2017 - 12.2017
- Worked with governing board to turn mandates into real-world policies and advance program objectives
- Oversaw staff development through in-depth training, workshops, seminars, and other learning opportunities
- Optimized operational systems to maintain effective budgets and accurate documentation for permanent records
- Referred clients to appropriate team members, community agencies, and organizations to meet treatment needs
- Coordinated schedules and assignments for volunteer staff, maximizing team efficiency, and effectiveness.
- Worked with medical professionals and outside resources to understand needs and provide therapeutic service to residents with developmental disabilities
- Developed team communications and information for staff meetings
- Resolved staff conflicts, improved operations, and provided exceptional client support.
- Implemented data-driven decision-making processes to continually evaluate and improve overall program effectiveness.
- Evaluated program outcomes on an ongoing basis to identify areas requiring adjustment or enhancement for optimal results.
- Identified and addressed potential risks to the program through proactive planning, leading to increased stability and sustainability.
- Managed a team of staff members, providing ongoing training, support, and performance evaluations for continuous improvement.
- Developed strong community partnerships to enhance resources and opportunities available to residents within the program.
- Streamlined processes within the residential program, resulting in improved efficiency and a more cohesive team approach.
- Coordinated events and activities that promoted social interaction, personal growth, and skill development among residents.
- Increased resident satisfaction through effective communication and timely response to concerns or issues raised.
- Launched efforts towards sustainable practices within the facility, reducing overall environmental impact while maintaining high-quality service delivery.
- Promoted a positive team environment by fostering open communication, collaboration, and professional growth among staff members.
- Maintained a safe living environment for all residents through consistent adherence to health and safety regulations.
- Facilitated regular staff meetings to discuss progress updates, challenges faced, and potential solutions for ongoing success in the program.
- Optimized budget management by carefully monitoring expenditures, seeking cost-saving measures, and securing additional funding sources as needed.
- Spearheaded initiatives to address resident feedback, ultimately resulting in improved services and living conditions within the program.
- Enhanced residents'' experiences with personalized care plans tailored to individual needs and preferences.
- Cultivated a culture of respect, dignity, and inclusivity throughout the residential community.
- Ensured successful regulatory compliance by monitoring policies and procedures in alignment with industry standards.
- Responded to injuries, accidents and allegations of abuse and misconduct by following company policies and when appropriate, law enforcement.
- Communicated regularly with guardians of residents, answering questions and addressing concerns.
- Coordinated services and therapy for residents and managed attendance for scheduled appointments.
- Conducted daily inspections of building for security purposes and identified issues requiring immediate resolution.
- Partnered with local organizations to expand access to social and community services.
- Created and managed budgets, efficiently allocating resources for social and community service projects.
- Provided leadership, guidance and support to staff members.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
- Coordinated individual referrals to obtain community services, advocate for client needs and resolve roadblocks.
- Assessed community needs and identified resources for social and community service programs.
Case Management
COMMUNITY RESOURCES FOR JUSTICE - REENTRY FACILITY
04.2017 - 06.2017
- Communicated with supervisor regarding issues related to case management, resourcing, service collaboration, and development of new resources
- Created well-written, effective care plans appropriately matching the needs of clients following standards and guidelines of funders, contractors, and governmental regulations
- Made appropriate referrals, monitored client services in appropriate time frames, sought supervisory guidance as required, and documented services provided
- Served as case coordinator, assuming responsibility for complex, high-volume assignments and guiding endeavors to successful completion
- Conducted ongoing monitoring and evaluations of behaviors and conditions, and updated federal and state professionals with current information
- Quickly responded to situations impacting safety and security to the facility, actualizing crisis prevention interventions to control and de-escalate situations
- Handled initial resident orientation to program and expectations, develops and monitors Individual Program Plan for residents on caseload
- Meets regularly with each resident to discuss progress with program requirements, personal goals, program compliance, review of finances (wages, subsistence payment, budget, savings, and any financial obligations), discusses reviews and helps with weekly schedules, passes, and itineraries
- Communicated with contracting and other relevant agencies regarding various aspects of Individual Program Plans. Maintains ongoing communication with service providers and family members, and Director as relevant to the continued progress of each resident on caseload
- Administered community-based treatment through case management.
- Assisted with case management and medical appointments.
- Uploaded evidence into case management system each day.
- Attended regularly scheduled case management and staff meetings.
- Documented case management activity for accurate, reliable records.
- Led daily case management rounds on assigned unit.
- Optimized case management with establishment of best practices.
- Conducted case management activities and services with multidisciplinary team.
- Performed as subject matter expert for case management processes.
- Learned about groups, intakes, case management and crisis management.
- Monitored case management system and handled customer phone calls.
- Performed eligibility assistance, case management, referrals or related function.
- Completed data entry of enrollments and case-management activities.
- Provided subject matter expertise in case management and related procedures.
- Performed eligibility assistance, case management referrals and economic eligibility reviews.
- Provided safety planning, crisis intervention and case management to clients.
- Maintained consistent documentation of program activities, case management notes and reports.
- Performed case management tasks to enforce court-ordered child support obligations.
- Managed primary care, case management and medication management for over 23-30 inmates.
- Provided case management services to monitor client access to resources and services.
- Supported case management, care coordination and life skills training for assigned caseload.
- Documented case notes daily and coordinated follow-up for seamless case management.
- Directed update of electronic case management system to enhance level of care.
- Applied continuous process improvement strategies to enhance case management, programs and clinical management.
- Provided crisis intervention and case management services to child, family and legal guardians.
- Provided exceptional counseling, case management, education, and job training to diverse client base.
- Developed and implemented comprehensive case management plans to address client needs and goals.
- Streamlined, standardized and implemented case management processes and techniques to maximize revenue cycle.
- Collaborated with multidisciplinary teams to facilitate client care and reduce case management barriers.
- Structured standardized case management processes to comply with regulatory agency statutes and standards.
- Maintained strong commitment to patient care through dedicated case management and treatment delivery.
- Performed detailed follow-up patient assessments per case management plans and hospital policies.
- Provided case file-related reminders to attorneys and retrieving information from internal case management system.
- Engaged expertly with various digital systems such as case management database, vendor database and SECURManage and court portal on the federal level.
- Provided case management services, counseling, education and life-skills training to diverse, at-risk inmate population.
- Stayed on top of all records requests and case management functions with open and clear communication.
- Provided comprehensive case management services, created treatment plans, and connected clients and families to appropriate resources.
- Delivered individual, group, couples and family psychotherapy, evidence-based treatments and advanced level case management interventions.
Education
Psy.D - Psychology - Criminology
University of The Rockies
Denver, CO11.2012
Psy.D - Psychology - Sports Enhancement & Performance
University of The Rockies
Denver, CO10.2015
Master of Science - Criminology
Roger Williams University
Bristol, RI05.2001
Skills
- Individual counseling
- Providing community referrals
- Clinical assessment
- Crisis Intervention
- Goal Setting
- Clinical Documentation
- MS Office
- Business operations
- First Aid/CPR
Timeline
Social Case Worker II
State Of Rhode Island - DCYF
05.2022 - Current
Mobile Crisis Clinician
Tides Family Services
10.2021 - 05.2022
Child Protection Investigator
State Of Rhode Island -DCYF
08.2020 - 01.2021
Substance Abuse Counselor
ADCARE RI
11.2019 - 08.2020
Podcast Host (Remote)
GSMC Podcast Network
10.2019 - 05.2021
In-Home Therapist
KALEIDOSCOPE FAMILY SOLUTIONS MASSACHUSETTS, INC.
09.2019 - 10.2021
Clinical Case Manager
SOUTHCOAST BEHAVIORAL HEALTH
01.2019 - 03.2020
Substance Abuse Counselor
RECOVERY CONNECTION
12.2018 - 09.2019
Case Manager
THE PROVIDENCE CENTER
08.2018 - 10.2018
Residential Counselor/TM/TTSW
ST. VINCENT HOME FOR CHILDREN
10.2017 - 02.2019
Residential Program Director
COOPERATIVE FOR HUMAN SERVICES
10.2017 - 12.2017
Case Management
COMMUNITY RESOURCES FOR JUSTICE - REENTRY FACILITY
04.2017 - 06.2017
Psy.D - Psychology - Criminology
University of The Rockies
Psy.D - Psychology - Sports Enhancement & Performance
University of The Rockies
Master of Science - Criminology
Roger Williams University
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