Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andra Thomas

Seagoville,TX

Summary

Dynamic and results-oriented professional with extensive experience in housekeeping and warehouse operations, notably with Xanterra South Rim LLC. and Amazon AMXL. Excelled in teamwork and customer service, significantly enhancing operational efficiency and client satisfaction. Skilled in health and safety compliance and inventory management, demonstrating a strong hospitality background and a customer-focused approach. Hardworking employee with experience in residential and commercial settings. Adept at following instructions, maintaining a clean and tidy workspace, and working cooperatively with team members. Dependable Housekeeper with a solid history of cleaning industry service. Proficient in keeping bathrooms and kitchens and providing top-quality hotel and motel services. Highly organized and team-driven with a strong focus on customer satisfaction.

Overview

21
21
years of professional experience

Work History

Housekeeper

Xanterra South Rim LLC.
07.2024 - 02.2025
  • Disinfect and mop bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens, vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Increased room availability by managing time wisely and completing tasks within designated deadlines.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Demonstrated flexibility in adjusting work schedule according to fluctuating occupancy rates.
  • Fostered positive working relationships with housekeeping and maintenance staff to resolve guest concerns quickly.

Warehouse Associate

Amazon AMXL
10.2019 - 12.2024
  • Prepared orders for shipment by picking, packing, and labeling merchandise.
  • Worked safely around moving machinery.
  • Collaborated with team members to achieve daily targets and complete tasks efficiently.
  • Performed inventory control, such as counting and stocking merchandise.
  • Consistently lifted materials.

Housekeeping Room Attendant , House Person

LGC Hospitality Staffing
11.2017 - 03.2019
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
  • Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
  • Sanitized all kitchen surfaces, wiped down cabinets, and swept and mopped floors
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Responded to requests from patrons for linens and toiletries.
  • Sorted, laundered and put away various laundry items.
  • Fostered positive guest experience, ensuring all rooms met hotel's high standards for cleanliness and comfort.
  • Contributed to high guest satisfaction by promptly responding to requests for additional supplies or services.
  • Demonstrated flexibility in adapting to changing priorities or special projects as required by management or guest needs.

Housekeeper , House Person

Forever Resort
05.2010 - 10.2010
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Collaborated with other housekeeping staff to complete tasks efficiently and effectively.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Engaged with guests on room requirements and amenities to promote overall satisfaction.
  • Sorted, laundered and put away various laundry items.

Housekeeper , Houseperson

Xanterra Parks & Resorts
04.2009 - 02.2010
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Enhanced guest satisfaction by ensuring thorough cleaning and timely room turnovers.
  • Cleaned and stocked guest rooms by replacing used towels and linens vacuuming floors, making beds, and restocking bathroom items.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Upheld high standards of sanitation in common areas, contributing to an inviting atmosphere for guests.
  • Verified cleanliness and organization of storage areas and carts.
  • Contributed to property upkeep by proactively identifying and reporting maintenance needs to management.
  • Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
  • Sorted, laundered and put away various laundry items.

Room Inspector , Houseman , Warehouse Clerk

Xanterra Parks & Resorts
06.2004 - 05.2008
  • Collaborated with various team members to meet guests' requests.
  • Increased employee productivity by providing constructive feedback on individual performance during routine evaluations.
  • Achieved a high level of guest satisfaction by consistently prioritizing the timely resolution of any issues identified during room inspections.
  • Supported teamwork among housekeeping staff by assisting with cleaning tasks as needed during busy periods or staffing shortages.
  • Improved room inspection efficiency by streamlining processes and implementing a standardized checklist.
  • Communicated effectively with front desk personnel regarding room availability and readiness status updates.
  • Trained housekeeping staff on cleaning protocols.
  • Inspected guest rooms for compliance with cleanliness standards.
  • Maintained hotel cleanliness standards by conducting regular room inspections and addressing any issues promptly.
  • Communicated repair needs to maintenance staff.
  • Worked with front desk to respond promptly to all guest requests.

Education

High School Diploma -

Seagoville High School
Dallas, TX
05.1994

Skills

  • Teamwork
  • Housekeeping
  • Customer service
  • Bathroom cleaning
  • Health and safety compliance
  • Bed making proficiency
  • Hospitality background
  • Customer service-focused

Timeline

Housekeeper

Xanterra South Rim LLC.
07.2024 - 02.2025

Warehouse Associate

Amazon AMXL
10.2019 - 12.2024

Housekeeping Room Attendant , House Person

LGC Hospitality Staffing
11.2017 - 03.2019

Housekeeper , House Person

Forever Resort
05.2010 - 10.2010

Housekeeper , Houseperson

Xanterra Parks & Resorts
04.2009 - 02.2010

Room Inspector , Houseman , Warehouse Clerk

Xanterra Parks & Resorts
06.2004 - 05.2008

High School Diploma -

Seagoville High School

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