Andrae Hayes
Douglasvile,GA
Summary
Responsible for overall territory management including related administration pertaining to customer calls, timely completion of service reports, expense reports and weekly time reports, as well as the tracking of preventive maintenance and upgrade requirements for assigned customers.
Performs necessary installation, servicing and preventative maintenance of equipment.
Provides operator training and ongoing support and education for customers including new products and programs, etc.
Acts as customer liaison and help drive customer issues to resolution.
Drives revenue growth initiatives as assigned by management.
Consistently meets all performance goals
Able to resolve clients' questions or problems in the areas of computer, server and network troubleshooting, system configurations/setup, and functionality.
Proficient PC, server and network skills for testing, troubleshooting, and call logging.
Working knowledge and experience of network hardware configurations, Windows Server Active Directory Domains and Hyper-V configurations and Windows PC architecture and diagnostic tools.
Excellent problem-solving abilities and logic skills.
Excellent writing, editing, interpersonal and communications skills.
Professional appearance and presentation required.
Ability to troubleshoot and maintain the following hardware and software:
Windows, Windows Server, MacOS, OS X, and iOS
Microsoft Office (Outlook, Word, Excel, PowerPoint)
Windows server systems, desktops & laptops,
Business printers, scanners and fax machines
Network routers/firewalls, web filters, network switches, WIFI systems and Windows server systems
Install Software. Assist clients and customers in installing software. They follow directions to correctly set up software for clients.
Solve Technical Issues. When customers experience technical issues, they communicate their problems to remote support engineers, who then find solutions to the queries.
Provide Customer Service. Working with clients and customers, remote support engineers provide excellent customer service. They communicate effectively and listen attentively to customers’ concerns.
Advise Customers on Software Management. When troubleshooting software errors, remote support engineers advise customers on maintaining and managing their software.
Work with Engineering Teams. Remote support engineers also work with engineering teams to design and implement improvements to software and tools.
POS Service Technician.
Overview
3
3
years of professional experience
Work History
Appliance Repair Technician
Dependable Services
03.2021 - Current
- Disassembled, repaired and reassembled equipment in good working order.
- Educated customers on use, care and adjustments of appliances.
- Facilitated repairs by disassembling defective and broken equipment.
- Ordered parts and maintained adequate inventory.
- Used hand tools such as oscilloscopes to check components.
- Checked in on past customers and completed repairs to maintain satisfaction and perform routine preventive maintenance on appliances.
- Maintained inventory of repair supplies worth over $2000, keeping detailed records to prevent disruptions in work.
- Carried out day-day-day duties accurately and efficiently.
- Worked flexible hours; night, weekend, and holiday shifts.
- Maintained energy and enthusiasm in fast-paced environment.
- Gave accurate and detailed quotes to customers prior to starting work.
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Field Service Engineer
Kodak Alaris
11.2019 - 01.2021
- Performed onsite installation, modification and maintenance of systems and equipment.
- Scheduled service calls according to customer location and urgency of need.
- Provided technical support to troubleshoot, repair and maintain operational efficiencies in hydraulic, mechanical and electrical systems.
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Repaired and calibrated systems and equipment post-installation.
- Maintained tools and equipment, parts inventory and library of machine manuals.
- Disassembled and reassembled complex machinery to repair or replace worn or malfunctioning components.
- Tested equipment performance and demonstrated operation and servicing best practices.
- Tested equipment performance and demonstrated operation and servicing of equipment to customer.
- Trained personnel to align objectives, strengthen competencies and standardize operations.
- Managed maintenance data records and tracked operating information for onsite reference.
- Monitored work performance and quality to maintain standards.
- Recommended design changes, upgrades and replacements to improve systems performance.
- Managed administrative tasks such as maintaining customer service logs and internal service records.
- Checked safety practices and integrity of PPE.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
Education
Trade School - Sealed Systems & Basic Appliance Repair
SSG Appliance Academy
Atlanta, GA08.2021
Certificate - Cell Phone Repair
Wild Pcs Repair Training Center
Atlanta, GA07.2012
Associate of Applied Science - Upholstery Repair & Paintless Dent Remover
Greenville Technical College
Greenville, SC07.2005
Skills
- Electrical Understanding
- Maintaining Inventory
- Sealed System Components
- Safety Compliance
- Troubleshooting Faults
- Appliance Testing
- Repairing Units
- Diagnosing Problems
- Advanced Troubleshooting
- Refrigeration Understanding
- Replacement and Repair Work
- Equipment Maintenance and Installation
- Troubleshooting Techniques
- Hand Instruments
- Operating Practices
- HVAC Expertise
- Performing Maintenance
- Materials Packing
- Lockout and Tagout Procedures
- Manual Testing
- Basic Machine Operation
Timeline
Appliance Repair Technician
Dependable Services
03.2021 - Current
Field Service Engineer
Kodak Alaris
11.2019 - 01.2021
Trade School - Sealed Systems & Basic Appliance Repair
SSG Appliance Academy
Certificate - Cell Phone Repair
Wild Pcs Repair Training Center
Associate of Applied Science - Upholstery Repair & Paintless Dent Remover
Greenville Technical College
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