Summary
Overview
Work History
Education
Skills
Timeline
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Andrae Holleman

Killeen,TX

Summary

Dynamic business owner with a proven track record at H.O.T. Boerboels, excelling in customer relations and operational efficiency. Skilled in strategic planning and financial management, I enhanced customer satisfaction and drove repeat business through exceptional service and effective marketing strategies. Committed to fostering strong relationships and achieving business goals.

Professional with deep expertise and readiness for leadership. Proven track record in driving business growth and operational efficiency. Strong focus on team collaboration and delivering impactful results. Known for reliability, adaptability, strategic vision, and effective problem-solving. Skilled in business management, financial planning, and customer relations.

Experienced with strategic planning, financial management, and team leadership. Utilizes industry knowledge to drive business growth and operational efficiency. Track record of creating and implementing innovative strategies to enhance profitability and productivity.

Self-motivated professional successful in seizing viable opportunities for expansion and innovation in business. Background in increasing profits, reducing costs, and transforming customer service standards. Experienced in leading and supervising operational and sales teams.

Dedicated customer service professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Pursuing full-time role that presents professional challenges and leverages interpersonal skills, effective time management, and problem-solving expertise.

Overview

24
24
years of professional experience

Work History

Owner

H.O.T. Boerboels
09.2019 - Current
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.

Transportation Manager

Caraday Healthcare Weston Inn
10.2006 - 01.2020
  • Maintained compliance with all regulations, avoiding fines and penalties for the organization.
  • Researched distance, traffic patterns and other aspects to determine cost-effective and productive routes for deliveries.
  • Operated a bus safely and efficiently, adhering to all traffic laws and regulations
  • Maintained a clean interior and exterior to foster comfort and appeal
  • Collaborated with other drivers and transportation staff to coordinate schedules and resolve any operational issues that arose during shift
  • Provided excellent customer service by addressing passenger inquiries and concerns in a professional manner
  • Adhered resolutely to company policies and safety protocols
  • Ensured success of time sensitive appointments

Assistant Manager

Sam's Club
03.2001 - 09.2005
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Improved customer satisfaction by addressing and resolving complaints promptly.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Generated repeat business through exceptional customer service.
  • Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
  • Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
  • Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
  • Conducted employee performance evaluations, providing constructive feedback for growth and development.
  • Implemented staff training programs, enhancing product knowledge and improving customer service skills.
  • Negotiated with suppliers to secure better pricing, reducing operational costs.
  • Engaged with customers to gather feedback, using insights to improve service and product offerings.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Improved customer satisfaction by resolving complaints and inquiries promptly.
  • Conducted performance evaluations, identifying areas for development and rewarding strong performance.

Education

Associate of Applied Science - X-Ray Tech

Temple College
Temple, TX

High School Diploma -

Temple High School
Temple, TX
06-2001

Skills

  • Customer relations
  • Small business operations
  • Relationship building
  • Client service
  • Project management
  • Operations management
  • Business management
  • Business planning
  • Strategic planning
  • Project estimating
  • Staff management
  • Marketing
  • Staff hiring
  • Business marketing
  • Negotiation
  • Employee development
  • Sales leadership
  • Financial planning
  • Sales management
  • Cost reduction
  • Talent development
  • Profit and loss
  • Social media control
  • Brand strategy planning
  • Hiring and staffing
  • Attention to detail
  • Customer service
  • Inventory control
  • Purchasing and planning
  • Desktops, laptops, and mobile devices

Timeline

Owner

H.O.T. Boerboels
09.2019 - Current

Transportation Manager

Caraday Healthcare Weston Inn
10.2006 - 01.2020

Assistant Manager

Sam's Club
03.2001 - 09.2005

Associate of Applied Science - X-Ray Tech

Temple College

High School Diploma -

Temple High School

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Andrae Holleman