Andra Ivy-Noel Thacker
Jasper
Summary
To establish a career within a solid growth company that offers stability and plentiful opportunities for advancement in a fast paced, challenging atmosphere. I would like to be part of a team where my talents and abilities are utilized and appreciated.
Overview
18
18
years of professional experience
Work History
Loan Service Representative
First Franklin Financial
11.2023 - Current
- Process loan applications, ensuring compliance with company policies and regulatory requirements.
- Assist clients in understanding loan terms, enhancing customer satisfaction through effective communication.
- Manage client inquiries and resolved issues promptly to maintain strong customer relationships.
- Collaborated with management to streamline loan approval processes, improving efficiency and turnaround times.
- Collect past due accounts.
- Call customers to remind them of their upcoming payments.
Sales Associate/CSR
Cash USA
07.2012 - 06.2018
- Engaged customers to assess needs and provide tailored product recommendations.
- Maintained up-to-date knowledge of products and services to enhance customer experience.
- Resolved customer complaints with professionalism, fostering positive relationships and repeat business.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- (Upon Cash USA going out of business, my husband and I began the long journey of fertility treatments to start our family this branch closed in 2018)
Sales Associate/CSR
Carolina Pay Day Loans
09.2010 - 07.2012
- I completed customer service and satisfaction.
- Overall organization of files and the office space I use.
- I completed phone calls, and field calls to collect past due accounts.
- Cash balancing throughout the day, also I made large cash deposits.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Engaged with customers to build rapport and loyalty.
Apparel Lead
Gander Mountain
04.2008 - 06.2010
- Led apparel department operations to ensure optimal inventory levels and product availability.
- Trained and mentored team members on sales techniques and customer service standards.
- Analyzed sales data to identify trends and adjust merchandise displays accordingly.
- Oversaw staff training and development, fostering a team-oriented environment that improved employee retention rates.
- Led seasonal inventory preparations, coordinating efforts across the entire team for accurate counts and minimal disruptions to daily operations.
- Collaborated with store management to develop targeted marketing campaigns and promotional initiatives.
- Maintained a safe work environment by enforcing company policies, conducting safety audits, and resolving potential hazards promptly.
Education
High School -
Dixie High School
Due West, SC01.2006
Skills
- Empathy and patience
- Professionalism and integrity
- Loan servicing
- Strong analytical skills
- Document review
- Debt collection experience
- Teamwork
- Time management proficiency
- Collections management
- Attention to detail
- Customer service
- Problem-solving
Languages
English
Native or Bilingual
Timeline
Loan Service Representative
First Franklin Financial
11.2023 - Current
Sales Associate/CSR
Cash USA
07.2012 - 06.2018
Sales Associate/CSR
Carolina Pay Day Loans
09.2010 - 07.2012
Apparel Lead
Gander Mountain
04.2008 - 06.2010
High School -
Dixie High School