Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andra Ivy-Noel Thacker

Jasper

Summary

To establish a career within a solid growth company that offers stability and plentiful opportunities for advancement in a fast paced, challenging atmosphere. I would like to be part of a team where my talents and abilities are utilized and appreciated.

Overview

18
18
years of professional experience

Work History

Loan Service Representative

First Franklin Financial
11.2023 - Current
  • Process loan applications, ensuring compliance with company policies and regulatory requirements.
  • Assist clients in understanding loan terms, enhancing customer satisfaction through effective communication.
  • Manage client inquiries and resolved issues promptly to maintain strong customer relationships.
  • Collaborated with management to streamline loan approval processes, improving efficiency and turnaround times.
  • Collect past due accounts.
  • Call customers to remind them of their upcoming payments.

Sales Associate/CSR

Cash USA
07.2012 - 06.2018
  • Engaged customers to assess needs and provide tailored product recommendations.
  • Maintained up-to-date knowledge of products and services to enhance customer experience.
  • Resolved customer complaints with professionalism, fostering positive relationships and repeat business.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • (Upon Cash USA going out of business, my husband and I began the long journey of fertility treatments to start our family this branch closed in 2018)

Sales Associate/CSR

Carolina Pay Day Loans
09.2010 - 07.2012
  • I completed customer service and satisfaction.
  • Overall organization of files and the office space I use.
  • I completed phone calls, and field calls to collect past due accounts.
  • Cash balancing throughout the day, also I made large cash deposits.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Provided positive first impressions to welcome existing, new, and potential customers.
  • Engaged with customers to build rapport and loyalty.

Apparel Lead

Gander Mountain
04.2008 - 06.2010
  • Led apparel department operations to ensure optimal inventory levels and product availability.
  • Trained and mentored team members on sales techniques and customer service standards.
  • Analyzed sales data to identify trends and adjust merchandise displays accordingly.
  • Oversaw staff training and development, fostering a team-oriented environment that improved employee retention rates.
  • Led seasonal inventory preparations, coordinating efforts across the entire team for accurate counts and minimal disruptions to daily operations.
  • Collaborated with store management to develop targeted marketing campaigns and promotional initiatives.
  • Maintained a safe work environment by enforcing company policies, conducting safety audits, and resolving potential hazards promptly.

Education

High School -

Dixie High School
Due West, SC
01.2006

Skills

  • Empathy and patience
  • Professionalism and integrity
  • Loan servicing
  • Strong analytical skills
  • Document review
  • Debt collection experience
  • Teamwork
  • Time management proficiency
  • Collections management
  • Attention to detail
  • Customer service
  • Problem-solving

Languages

English
Native or Bilingual

Timeline

Loan Service Representative

First Franklin Financial
11.2023 - Current

Sales Associate/CSR

Cash USA
07.2012 - 06.2018

Sales Associate/CSR

Carolina Pay Day Loans
09.2010 - 07.2012

Apparel Lead

Gander Mountain
04.2008 - 06.2010

High School -

Dixie High School