ANDRAKOS MILLS
Summary
Skilled professional ready to excel in a leadership role with a focus on results-driven performance. Proven ability to streamline operations and foster team collaboration to achieve organizational goals. Known for reliability and adaptability in meeting changing demands while maintaining high standards.
Overview
25
25
years of professional experience
Work History
Judgement Specialist II
Resurgent Capital Service
03.2024 - Current
- Research account details to verify the accuracy of customer claims and address discrepancies
- Ensuring all correspondence adheres to relevant laws and regulations regarding debt collection practices
- Analyze incoming letters and emails to understand the nature of the customer's issue regarding their debt
- Identifying and referring complex or sensitive issues to appropriate departments for further handling.
Loss Mitigation Specialist
Shellpoint
05.2023 - 03.2024
- Reviewed customers reasons for delinquency and determined if a temporary solution would cure continuous delinquency
- Contact and interact with delinquent borrowers to review different options to foreclosure
- Enforce loan workout, forbearance, stipulations, modifications as well as deed in lieu transactions adhering to investor guidelines
- Respond to cost and fee request from customer through vender program, phone or email
- Supervise all forbearance, change and payment plans to ensure compliance to agreements
Loan Servicing and Correspondence Specialist
TD Bank
11.2021 - 05.2023
- Research and respond in writing to non-mortgage disputes/complaints/validation of debt/ACDVs (accurate credit debt validations)
- Research and respond in writing to qualified written requests according to RESPA (Real Estate Settlement Protection Act), for Mortgage accounts
- Pull tasks from the Loan Servicing Share Point site and process requests/update accounts to specifications
- Maintain knowledge of escrow and be able to assist collection/CS agents with questions regarding escrow analysis
Technical Support Supervisor
Verizon Wireless
12.2011 - 11.2021
- Provide guidance and support to team members
- Oversaw training of new team members and mentored each to promote productivity, accuracy, and friendly service
- Provide feedback and help team members improve their skills
- Monitor interactions between employees and customers
- Teams maintained 96% customer satisfaction rate by listening to concerns and answering questions in a professional manner
- Consulted with escalated customers to determine best situation to resolve service and billing issues
- Promote teamwork, collaboration, and inclusion
Broadband Technician Supervisor
Charter Communications
08.2002 - 12.2011
- Assign daily work orders and manage technician schedules to optimize efficiency
- Monitor technician's performance through field observations, quality checks, and customer feedback
- Provide coaching and mentorship to technicians to improve technical skills and customer services
- Conduct performance evaluations and address performance issues
Autobody Assistant Manager
Brockman Collision Center
06.2000 - 04.2002
- Greet customers, assess vehicle damage, and provide accurate repair estimates
- Communicate repair details to customers, address concerns, and maintain positive relationships
- Manage customer expectations regarding repair timelines and cost
- Monitor technician productivity and identify areas for improvement
- Generate reports on shop performance and key metrics
Education
MBA - Human Resources Management
Strayer University
09-2026
Bachelor of Business Administration -
Strayer University
Greenville, SC09.2018
Associate of Science - Business Management
Greenville Technical College
Greenville, SC05.2015
Skills
- Product and service troubleshooting
- Excellent problem-solving skills
- Strong communication skills
- Resolution-oriented
- Call center experience
- Team supervision
- Customer complaint resolution
- Equipment maintenance and installation
- Peer training
- Maintain confidential information
- Detail oriented
- Analytical
- Decision making
- Technical support
- Customer Data Confidentiality
- Customer Account Management
- Building Customer Trust and Loyalty
Timeline
Judgement Specialist II
Resurgent Capital Service
03.2024 - Current
Loss Mitigation Specialist
Shellpoint
05.2023 - 03.2024
Loan Servicing and Correspondence Specialist
TD Bank
11.2021 - 05.2023
Technical Support Supervisor
Verizon Wireless
12.2011 - 11.2021
Broadband Technician Supervisor
Charter Communications
08.2002 - 12.2011
Autobody Assistant Manager
Brockman Collision Center
06.2000 - 04.2002
Associate of Science - Business Management
Greenville Technical College
MBA - Human Resources Management
Strayer University
Bachelor of Business Administration -
Strayer University
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