Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andralita Love

Roseville,MI

Summary

Resourceful Human Resources Assistant known for high productivity and efficient completion of tasks. Possess specialized skills in employee relations, recruitment process management, and HR policy implementation. Excel in communication, problem-solving, and adaptability, ensuring smooth operation within human resources departments.

Overview

17
17
years of professional experience

Work History

Document Review Specialist

Activus Connect
03.2023 - Current
  • Prepared documents for scanning and indexing into the document management system.
  • Reviewed documents for accuracy, completeness, and compliance with applicable regulations.
  • Assisted in developing processes and procedures related to document management systems.
  • Maintained records of all documents scanned and indexed into the system.
  • Processed requests for archiving and retrieval of documents from offsite storage locations.
  • Conducted periodic audits of archived documents to ensure accuracy of information stored in the system.
  • Developed training materials and conducted user training sessions on document management systems.
  • Resolved discrepancies between physical files and electronic records within the system.
  • Entered metadata into the database associated with each document image scanned into the system.
  • Analyzed existing workflow processes related to document preparation and indexing.
  • Organized physical files according to established filing protocols.
  • Responded promptly to customer inquiries regarding status of requested documents.
  • Implemented best practices for ensuring secure access to confidential information stored in the system.
  • Maintained a safe work environment by following security protocols when handling sensitive materials.

Employee Resource Center

Amazon
12.2021 - 12.2022
  • Serve as the support contact for Amazon employees with questions about their time away from work due to illness
  • Take ownership of employee contacts ensuring that each contact is accepted and resolved with a high degree of customer focus
  • Build customer trust by empathetic handling of sensitive issues
  • Resolve queries by referring to documentation such as frequently asked questions and standard operating procedures and escalate when these cannot be resolved
  • Receive queries via phone or web case and log contacts into the shared service case management system
  • Handle customer absence claims end to end and contact customers to inform them of resolution, when appropriate
  • Assess new claims and make accurate classifications about the type of absence required
  • Contact employees as needed and keep them updated on the status of their claim
  • Ensure all tasks and decisions are rendered within SLA
  • Navigate ambiguous claim requests and apply good judgement about how to apply policy and regulations to the case in question.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Worked with cross-functional teams to achieve goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Customer Service Representative

Dialog Direct
05.2015 - 10.2021
  • Kept records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken
  • Reviewed insurance policy terms to determine whether a particular loss is covered by insurance
  • Checked to ensure that appropriate changes were made to resolve customers' problems
  • Determine charges for services requested, collect deposits or payments, or arrange for billing
  • Resolved customers' service or billing complaints by performing activities such as exchanging merchandise, refunding money, or adjusting bills
  • Obtained and examined all relevant information to assess validity of complaints and to determine possible causes, such as extreme weather conditions that could increase utility bills
  • Complete contract forms, prepare change of address records, or issue service discontinuance orders, using computers
  • Solicit sales of new or additional services or products
  • Recommend improvements in products, packaging, shipping, service, or billing methods and procedures to prevent future problems.

Office Manager

HR Block
11.2007 - 04.2015
  • Maintained knowledge of tax code changes, and of accounting procedures and theory to properly evaluate financial information
  • Maintained records for each case, including contacts, telephone numbers, and actions taken
  • Contacted taxpayers by mail or telephone to address discrepancies and to request supporting documentation
  • Confer with taxpayers or their representatives to discuss the issues, laws, and regulations involved in returns, and to resolve problems with returns
  • Entered tax return information into computers for processing
  • Conducted independent field audits and investigations of income tax returns to verify information or to amend tax liabilities
  • Reviewed selected tax returns to determine the nature and extent of audits to be performed on them
  • Checked tax forms to verify that names and taxpayer identification numbers are correct, that computations have been performed correctly, or that amounts match those on supporting documentation
  • Processed individuals and corporate income tax returns, and sales and excise tax returns
  • Answer questions from taxpayers and assist them in completing tax forms
  • Reviewed filed tax returns to determine whether claimed tax credits and deductions are allowed by law
  • Managed the office payroll and complaints
  • Evaluated employees
  • Interviewed potential employees
  • Took inbound and outbound calls.

Education

Diploma - Medical Billing and Coding

National Institute Of Technology
Detroit, MI
06.2006

Some College (No Degree) - Secretarial Studies And Office Administration

US Career Institute

Skills

  • Information management
  • Document classification
  • Confidentiality
  • Microsoft Office expertise
  • Reading comprehension
  • Accuracy and precision
  • Deadline oriented
  • Problem-solving abilities
  • Organizational skills
  • Active listening
  • Document review

Timeline

Document Review Specialist

Activus Connect
03.2023 - Current

Employee Resource Center

Amazon
12.2021 - 12.2022

Customer Service Representative

Dialog Direct
05.2015 - 10.2021

Office Manager

HR Block
11.2007 - 04.2015

Diploma - Medical Billing and Coding

National Institute Of Technology

Some College (No Degree) - Secretarial Studies And Office Administration

US Career Institute

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Andralita Love