Summary
Overview
Work History
Education
Skills
Timeline
Generic

ANDRANETTE FREEMAN

Henderson,NC

Summary

Highly motivated business professional with experience in medical billing, insurance claims, and exceptional customer service. Flexible, team-player with the ability to prioritize, complete multiple tasks, and follow through to achieve project goals. Diversely experienced professional trained in Business Office Support, specializing in Medical Terminology and Medical Records. With extensive experience managing billing operations and implementing process improvements. Proficient in resolving billing discrepancies and enhancing revenue cycle efficiency. Demonstrated ability to use analytical skills and attention to detail to ensure accurate invoicing and timely collections.

Billing professional prepared for role with solid history of managing billing processes and improving financial operations. Adept at streamlining workflows and resolving discrepancies to optimize revenue. Known for collaboration and reliability, with focus on achieving team goals and adapting to changing needs.

Overview

7
7
years of professional experience

Work History

Senior Billing Specialist

UnitedHealth Group
10.2022 - 09.2023
  • Handled high-volume billing operations and ensured compliance with payer requirements. Processed claims, reconciled billing discrepancies, and coordinated with insurance providers. Reviewed claims for accuracy, submitted corrections, and managed appeals. Delivered consistent, accurate billing support while maintaining confidentiality and HIPAA compliance.

Reimbursement Specialist

TrialCard
01.2020 - 09.2022
  • Managed 60–70 inbound and outbound calls daily as the subject-matter resource for reimbursement issues. Completed medical and pharmacy benefit investigations; verified eligibility and coverage; secured prior authorizations; resolved denials; coordinated appeals. Ensured patients had timely access to prescribed therapy while maintaining strict privacy standards.

Medical Assistant

FastMed Urgent Care
08.2017 - 12.2019
  • Assisted providers with patient care (vitals, procedures, documentation). Supported accurate medical record entry and claim documentation. Provided front-desk support, scheduling, and patient education.

Patient Services Representative

Affordable Care
05.2016 - 08.2017
  • Answered patient inquiries on services for dentures and implants. Scheduled appointments, coordinated referrals, and maintained HIPAA compliance while delivering high-level customer service.

Education

Associate of Applied Science - Medical Assisting

ECPI University
05.2016

High School Diploma - undefined

South Granville High School
06.2014

Skills

  • Medical Billing & Coding (ICD-10, CPT, HCPCS)
  • EMR/EHR Systems
  • Data Entry Accuracy
  • Claims Scrubbing & Submission
  • HIPAA Compliance & Privacy
  • Denials, Appeals & A/R Follow-Up
  • Customer Service
  • De-escalation
  • Empathy
  • Prior Authorizations & Coverage Verification
  • High-volume Call Handling (60 per day)
  • EOB/EOP Reconciliation & Cash Posting
  • Problem Solving
  • Communication
  • Teamwork
  • Payer Portals (UHC, BCBS, Medicare/Medicaid)
  • Time Management
  • Multitasking
  • Attention to Detail
  • Pharmacy Benefits Investigation
  • Microsoft Office (Word, Excel, Outlook)
  • HIPAA compliance
  • Accurate data entry
  • Professionalism and ethics
  • Strong analytical mind
  • Invoice generation
  • Continuous process improvement

Timeline

Senior Billing Specialist

UnitedHealth Group
10.2022 - 09.2023

Reimbursement Specialist

TrialCard
01.2020 - 09.2022

Medical Assistant

FastMed Urgent Care
08.2017 - 12.2019

Patient Services Representative

Affordable Care
05.2016 - 08.2017

High School Diploma - undefined

South Granville High School

Associate of Applied Science - Medical Assisting

ECPI University