Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Andranik Morzovanyan

Rancho Cordova,CA

Summary

At E.A Express, as Delivery Specialist and CEO, I spearheaded initiatives that significantly enhanced customer satisfaction and delivery efficiency. Leveraging strong organizational skills and GPS navigation mastery, I optimized routes and streamlined operations, achieving a notable increase in on-time deliveries. My leadership fostered teamwork and collaboration, driving continuous improvement in service quality. Over 2 years of experience as delivery person working with small to large companies. Work hard to meet or exceed employer and customer expectations. Interact well with team and share advice and tips. Embrace shifting schedules and delivery routes. Always handle frustrated customers with professionalism and positive attitude. Physically fit Truck Driver works great with vans and other light delivery vehicles. Supports business objectives by reliably meeting delivery and pickup schedules. Multitasks and solves problems well to stay on top of fast-paced work. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

2
2
years of professional experience

Work History

Delivery Specialist and Appliance Installer/CEO

E.A Express
01.2022 - 05.2024
  • Resolved customer complaints professionally, demonstrating empathy while finding solutions that met their expectations.
  • Handled cash transactions for COD deliveries responsibly, maintaining accurate records and safeguarding company assets.
  • Enhanced customer satisfaction by providing timely and accurate deliveries, maintaining a friendly demeanor.
  • Adapted to changing schedules or routes as needed, demonstrating flexibility in meeting client needs under tight deadlines.
  • Provided exceptional customer service through clear communication with clients regarding delivery times and special requests.
  • Collaborated with team members to coordinate deliveries, resulting in seamless handoffs between drivers.
  • Improved delivery efficiency by optimizing routes and utilizing GPS tracking systems.
  • Maintained strict adherence to delivery schedules, ensuring punctuality and reliability in meeting customer expectations.
  • Documented all delivery transactions accurately, contributing to efficient inventory management practices.
  • Assisted in warehouse operations for streamlined loading and unloading processes, increasing productivity levels.
  • Managed time effectively by prioritizing tasks based on urgency and importance, maximizing daily productivity levels without compromising quality standards set forth by the company policy guidelines.
  • Ensured the safety of delivered items by properly securing and handling packages during transport.
  • Followed company policies and procedures during shift.
  • Obtained signatures from customers upon delivery of goods.
  • Safely loaded items into delivery vehicle to minimize damage while in transit.
  • Reported suspected mechanical issues quickly to supervisor for remediation.
  • Reported customer questions, issues and complaints to management.
  • Performed walk around on delivery vehicle before beginning shift to verify correct and safe operating order.
  • Tracked delivery information, mileage, and fuel use while on shift.
  • Delivered packages to customer doorsteps and business offices.
  • Maintained clean and orderly appearance while on shift.
  • Verified load against delivery ticket before beginning every shift.
  • Promoted customer satisfaction by addressing or escalating concerns for quick resolution.
  • Inspected load security and checked for damages.
  • Determined quickest and safest routes for delivery by using effective planning and organizational skills.
  • Successfully avoided time delivery delays by carefully planning best routes.
  • Loaded and unloaded various delivery vehicles with correct order and balancing.
  • Loaded truck and properly secured items to prevent damage for deliveries.
  • Used two-way radios to stay in contact with dispatch and receive last-minute instruction changes.

Education

High School Diploma -

Walnutwood High School
10850 Gadsten Way Ranco Cordova Ca 95670
05.2022

Skills

  • Strong organizational skills
  • Self-motivation and discipline
  • Professionalism and Punctuality
  • Patience and Tolerance
  • Delivery schedules
  • Safety protocols and procedures
  • Safety Protocols
  • Physical stamina and strength
  • Basic Math Competence
  • Critical thinking aptitude
  • GPS navigation mastery
  • Stress management capabilities
  • Delivery Scheduling
  • Deadline Oriented Mindset
  • Safety awareness
  • Teamwork and Collaboration
  • Customer Service
  • Problem-Solving
  • Time Management
  • Attention to Detail
  • Problem-solving abilities
  • Multitasking
  • Excellent Communication
  • Strong Working Relationships
  • Organizational Skills
  • Dependability and Honesty
  • Team Collaboration
  • Active Listening
  • Customer Relationships
  • Valid Driver's License
  • Adaptability and Flexibility
  • Decision-Making
  • Ability to Lift 50 Pounds
  • Vehicle Safety and Maintenance
  • Clean Driving Record
  • Customer Support
  • Safe Food Handling
  • Relationship Building
  • Traffic Laws and Regulations
  • Map reading and navigation skills

Languages

Armenian
Full Professional
English
Full Professional

Timeline

Delivery Specialist and Appliance Installer/CEO

E.A Express
01.2022 - 05.2024

High School Diploma -

Walnutwood High School
Andranik Morzovanyan