Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andranique Williams

Minneapolis,MN

Summary

A results-driven professional with comprehensive background in monitoring,collections,customer service and assessing system performance. . Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives. Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

17
17
years of professional experience

Work History

Monitoring Specialist Supervisor

Stanley corporation/ Securitas Technology
06.2018 - Current
  • Collaborated with cross-functional teams to address monitoring gaps and implement corrective actions.
  • Implemented quality control measures to maintain high standards of monitoring services.
  • Supported management decisions by providing accurate, timely, and relevant information gathered from various sources during the monitoring process.
  • Proactively identified potential issues through regular analysis of monitoring data, facilitating timely resolution efforts.
  • Trained new hires on monitoring procedures, contributing to an increase in overall team performance.

Sales Agent

Satcom Marketing
02.2017 - 06.2018
  • Assisted call-in customers with questions and orders.
  • Delivered engaging sales presentations tailored specifically towards individual client needs, demonstrating a deep understanding of
  • Met existing customers to review current services and expand sales opportunities.
  • Built relationships with customers to promote long term business growth.
  • Negotiated prices, terms of sales and service agreements.
  • Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.

Loyalty Agent

Comcast corporations
03.2016 - 02.2017
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Enhanced client satisfaction by promptly addressing inquiries and providing accurate information on products and services.
  • Increased customer satisfaction with personalized follow-up strategies.

Credit Advisor

Target corporations
07.2015 - 03.2016
  • Identified potential risks and offered solutions, minimizing the likelihood of future credit issues.
  • Educated clients on responsible credit usage, promoting long-term financial stability and success.
  • Managed a diverse portfolio of clients from various industries, demonstrating adaptability and versatility in addressing unique credit challenges.
  • Served as a trusted advisor for clients facing financial hardship, offering compassionate support and guidance during difficult times.
  • Provided exceptional customer service by promptly addressing inquiries or concerns resulting in enhanced customer satisfaction.

Call Center Supervisor

Data Recognition Corporation
09.2014 - 07.2015
  • Monitored call quality and provided individual constructive feedback to enhance performance and address areas in need of improvement.
  • Enhanced team performance with consistent coaching, feedback, and development opportunities.
  • Trained team members on performance metrics and consumer behavior identification.
  • Developed process controls and metrics for daily management of call center.
  • Improved customer satisfaction by effectively resolving escalated issues and providing timely support.
  • Achieved high-quality service levels by continuously monitoring calls and providing constructive feedback to agents.

Collections Agent/Team Lead

Professional Service Bureau Inc.
07.2012 - 01.2014
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Processed payments and applied to customer balances.
  • Built rapport with customers by demonstrating understanding of their situation while seeking fair resolutions.
  • Provided exceptional customer service by empathizing with clients'' financial situations while working towards mutually beneficial solutions.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Increased productivity levels through efficient time management and prioritization of daily tasks.
  • Exceeded monthly targets consistently as a result of strong negotiation skills combined with effective account management strategies.

Collections Agent/Team Lead

National Recoveries Inc.
10.2010 - 03.2012
  • Debt collector for the department of federal defaulted student loans
  • Followed standard procedures as well as created them to prevent duplicate steps in training for new employees
  • Negotiated to collect balance in full.
  • Achieved successful debt collection results by utilizing negotiation skills and developing customized payment plans.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Counseled debtors on payment options and arranged installment agreements.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.

Collections Agent

Collect corporations Inc.
08.2008 - 05.2010
  • Debt collector for the department of education
  • Maintained high volume of calls and met demands of busy and productive group.
  • Negotiated to collect balance in full.
  • Maximized revenue recovery through diligent research, verification of debtor information, and persistent contact efforts.
  • Recognized as a top performer within the team for consistently surpassing goals and maintaining high levels of client satisfaction.
  • Demonstrated adaptability by effectively managing a diverse range of accounts across various industries.
  • Reduced delinquency rates by implementing effective skip tracing techniques to locate hard-to-find debtors.
  • Negotiated re-payment plans by identifying causes of delinquent payments to assist in recovery of debt and meet realistic timeframes.

Education

High school Diploma -

Coon Rapids High School
01.2008

Skills

  • Remote support
  • Log analysis
  • Application support
  • Security compliance
  • Incident reporting
  • Telephone and email etiquette
  • Customer service
  • Critical thinking
  • Data entry
  • Active listening
  • Problem resolution
  • Call center experience
  • Computer proficiency

Timeline

Monitoring Specialist Supervisor

Stanley corporation/ Securitas Technology
06.2018 - Current

Sales Agent

Satcom Marketing
02.2017 - 06.2018

Loyalty Agent

Comcast corporations
03.2016 - 02.2017

Credit Advisor

Target corporations
07.2015 - 03.2016

Call Center Supervisor

Data Recognition Corporation
09.2014 - 07.2015

Collections Agent/Team Lead

Professional Service Bureau Inc.
07.2012 - 01.2014

Collections Agent/Team Lead

National Recoveries Inc.
10.2010 - 03.2012

Collections Agent

Collect corporations Inc.
08.2008 - 05.2010

High school Diploma -

Coon Rapids High School

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Andranique Williams