Andras Green
Memphis,TN
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
20
20
years of professional experience
Work History
Lead Teacher
Dama's Little Folks CCC
12.2014 - 02.2023
- Kept all appropriate records such as health records, attendance and timesheets
- Maintained patience and level-headedness in diverse situations to support student development and personal growth.
- Planned and implemented different daily activities to enhance overall development and growth of every student.
- Communicated frequently with parents about student growth and progress, recommending at-home reinforcement to support struggling students.
Seasonal Associate
Toys R Us
11.2010 - 12.2010
- Handled sales transactions using all forms of payment
- Made merchandise presentable on store shelves
- Addressed guest concerns and provided resolutions
- Worked varied hours, days, nights and weekends as business needs dictate.
- Managed customer relations and customer service through daily communication and interaction.
- Maximized customer interactions by promptly identifying needs and wants.
Lead Teacher
Dama's Little Folks CCC
12.2007 - 11.2009
- Planned both long and short range activities in accordance with curriculum objectives.
- Kept all appropriate records such as health records, attendance and timesheets
- Maintained daily open communication with parents
- Met all applicable licensing regulations.
Customer Service Representative
SITEL Corporation
05.2006 - 10.2007
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction.
- Identified, researched, and resolved customer issues using computer systems
- Completed call logs and reports
- Provided customers with product and service information.
Assistant Teacher
Dama's Daycare Home
08.2003 - 04.2006
- Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
- Kept students on-task with proactive behavior modification and positive reinforcement strategies.
- Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
- Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
- Provided one-on-one and group-based learning support to maintain student progress and development.
Education
Diploma -
Trezevant High School
Memphis, TN05.2002
Skills
- Conflict Resolution Techniques
- Group and Individual Instruction
- Active Listening
- Critical Thinking
- Customer Service
- Calm and Professional Under Pressure
- Good Listening Skills
- High-Volume Environments
- Documenting Calls
- Customer Satisfaction
- Customer Service Excellence
Timeline
Lead Teacher
Dama's Little Folks CCC
12.2014 - 02.2023
Seasonal Associate
Toys R Us
11.2010 - 12.2010
Lead Teacher
Dama's Little Folks CCC
12.2007 - 11.2009
Customer Service Representative
SITEL Corporation
05.2006 - 10.2007
Assistant Teacher
Dama's Daycare Home
08.2003 - 04.2006
Diploma -
Trezevant High School