Andraya Perez
Arcadia,CA
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
10
10
years of professional experience
Work History
Horseback Riding Instructor
Traditional Equitation School
04.2019 - 08.2022
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Supported students needing extra assistance in learning basic tenets of horseback riding with patience and deliberation.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Supported riders' pursuit of advanced equestrian sports such as vaulting, racing and sliding.
- Met needs of different students by adapting teaching materials and methods.
- Worked closely with students and parents to increase positive feedback from parents and boost overall student success.
Retail Sales Associate
Halloween City
09.2021 - 11.2021
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Helped customers complete purchases, locate items, and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Balanced and organized cash register by handling cash, counting change, and storing coupons.
- Managed cash register after end of shift to balance and record accurate transactions.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Managed efficient cash register operations.
Retail Associate
Costco
09.2018 - 02.2019
- Maintained clean sales floor and straightened and faced merchandise.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Answered questions about store policies and addressed customer concerns.
Retail Sales Associate
Trash Panda Clothing
02.2016 - 12.2017
- Greeted customers and helped with product questions, selections, and purchases.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
Courtesy Clerk
Vons
07.2014 - 01.2017
- Bagged customer items efficiently using proper techniques to protect delicate items and separate different groups of merchandise.
- Helped customers take merchandise out of store and loaded items into vehicles.
- Assisted customers with large purchases by carrying items to vehicles.
- Returned unwanted items to correct store locations and restocked shelves.
- Maintained clean and tidy checkout area to optimize service delivery.
- Addressed customer complaints in a friendly and helpful manner to restore satisfaction and loyalty.
- Handled shelf restocks and merchandised front lane areas to drive sales.
- Assisted in unloading trucks and stocking shelves with new products.
- Took inventory and examined merchandise to identify items to be reordered or replenished.
Horseback Riding Tour Guide
Thousand Trails Idyllwild: Horseback Riding
06.2012 - 08.2014
- Diffused potentially dangerous situations between horses and students with practices instilled through experience and repetition.
- Taught proper communication and riding commands for optimal control and safety around horses.
- Educated students on proper hoof care, vitamin and food supplements and proper conditions for horse health maintenance.
- Guided groups of up to [Number] people on scheduled tours.
- Communicated professionally with customers, answering questions and addressing concerns to boost satisfaction.
- Managed tour groups by keeping on schedule and quickly handling issues to promote positive experiences.
- Built personal relationships with guests to promote positive experiences.
- Provided information on various sites throughout area, relaying little-known stories to provide interest.
- Shared historical and cultural context to keep tour informative and provide more profound understanding of area.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ06.2019
High School Diploma -
Paloma Valley High School
Menifee, CA06.2014
Skills
- Performance Optimization Strategies
- Strong Communication and Interpersonal Skills
- Answering Customer Questions
- Retail Store Operations
- Adaptable and Flexible
- Goal-Driven
- Teamwork and Collaboration
- Positive Customer Engagement
- Cash Register Operation
- Ability to Lift 40 Pounds
- Flexible Hours
- Stocking and Receiving
- Returns and Exchanges
Timeline
Retail Sales Associate
Halloween City
09.2021 - 11.2021
Horseback Riding Instructor
Traditional Equitation School
04.2019 - 08.2022
Retail Associate
Costco
09.2018 - 02.2019
Retail Sales Associate
Trash Panda Clothing
02.2016 - 12.2017
Courtesy Clerk
Vons
07.2014 - 01.2017
Horseback Riding Tour Guide
Thousand Trails Idyllwild: Horseback Riding
06.2012 - 08.2014
Associate of Arts - Business
University of Phoenix
High School Diploma -
Paloma Valley High School
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