Andre Allen
Middletown,Ohio
Summary
Successful Corporate Trainer skilled at developing, implementing and optimizing corporate training programs. Data-driven leader with hardworking approach and clear focus on strengthening companies from inside out. Successful integrating multimedia strategies to diversify instruction and maximize success. Well-qualified Training Specialist adept at planning and implementing onsite and remote training programs. Authoritative and clear communicator with enthusiastic style and insightful approach. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
11
11
years of professional experience
Work History
Corporate Trainer
Macys Credit And Customer Service
10.2018 - Current
- Boosted employee engagement by developing and implementing interactive training sessions.
- Enhanced corporate culture by conducting team-building activities and workshops.
- Supported company growth by designing targeted training programs for new hires.
- Improved employee retention rates with ongoing professional development opportunities.
- Streamlined onboarding processes, resulting in decreased time to productivity for new employees.
- Collaborated with department managers to identify skill gaps and develop tailored training solutions.
- Supervised a team of trainers, providing guidance on instructional design techniques and delivery methods that maximized learner outcomes.
Millwright
Corecrew
07.2017 - 12.2018
- Enhanced equipment reliability by performing regular maintenance and repairs on industrial machinery.
- Reduced downtime for production lines by swiftly diagnosing and troubleshooting mechanical issues.
- Improved workplace safety with diligent adherence to protocols, lockout/tagout procedures, and hazard identification.
- Collaborated with cross-functional teams to implement efficient systems and processes in the facility.
Operator
Taylor Logistics
11.2017 - 02.2018
- Achieved high levels of customer satisfaction with consistent delivery of products on schedule and within specifications.
- Accurately documented all operational data, ensuring up-to-date records for review and analysis.
- Assisted in training new operators, sharing knowledge of best practices and promoting a culture of teamwork amongst peers.
- Operated various types of machinery, demonstrating versatility and adaptability in diverse work environments.
Technical Specialist
StarTek
04.2014 - 01.2016
- Improved system efficiency by optimizing software configurations and troubleshooting hardware issues.
- Streamlined technical workflows for enhanced productivity through the implementation of automation tools.
- Reduced downtime by proactively identifying potential network problems and implementing corrective measures.
- Enhanced data security, implementing rigorous backup procedures and disaster recovery plans.
- Provided exceptional customer support, resolving complex technical issues with effective communication skills.
Environmental Technician
Superior Environmental Solutions
05.2013 - 04.2014
- Contributed to the preparation of environmental impact assessments for various projects, ensuring regulatory requirements were met.
- Implemented erosion control measures to minimize sediment runoff from construction sites, protecting local waterways.
- Streamlined hazardous materials management by conducting routine inventories and proper disposal procedures.
- Increased efficiency in spill response by developing site-specific contingency plans and coordinating emergency drills for staff members.
Education
Associate's Degree - Exercise Science
Eastern Michigan University
Ypsilanti, MI11.2014
No Degree - Exercise Science
Miami University
New Middletown, OHHigh School Diploma -
Middletown High School
Middletown, OH05.2013
Skills
- New Employee Training
- Data Tracking
- Training Assessment
- Performance Monitoring
- Materials Design
- Leadership Development
- Conflict Resolution
- Attention to Detail
- Employee Interviewing
- Online Training Experience
- Business Needs Analysis
- Parts Installation
- Blueprint Reading
- Equipment Inspection
- Equipment Assembly
- Fabrication
- Technical Support Knowledge
- Security Understanding
- Software Testing
- User Interface Design
- Technical Troubleshooting
- Business Intelligence
- Remote Technical Support
- Hardware Installation
- Hardware Diagnostics
- Remote Desktop Support
- Server Maintenance
- System Administration
- Network Configuration
- Performance Tuning
- Computer Diagnostics
Accomplishments
- Supervised team of 32 staff members.
- Documented and resolved System related issues which led to 91% success rate for future classes.
- Used Microsoft Excel to develop Issue/Challenges tracking spreadsheets.
- Achieved Top Performer by completing 12 classes with accuracy and efficiency.
- Achieved Promotions in record time due to speed of proficiency and attention to detail, from a entry level jobs.
Timeline
Corporate Trainer
Macys Credit And Customer Service
10.2018 - Current
Operator
Taylor Logistics
11.2017 - 02.2018
Millwright
Corecrew
07.2017 - 12.2018
Technical Specialist
StarTek
04.2014 - 01.2016
Environmental Technician
Superior Environmental Solutions
05.2013 - 04.2014
Associate's Degree - Exercise Science
Eastern Michigan University
No Degree - Exercise Science
Miami University
High School Diploma -
Middletown High School