Andre Andrews
Fairfield,OH
Summary
Accomplished professional with a proven track record at Miami Valley Interpreter, adept in organization and customer service. Excelled in high-stress situations at TruGreen, enhancing customer loyalty through empathetic dispute resolution. Skilled in data entry and team leadership, significantly improving operational efficiency and marketing outreach at H&B Automotive.
Experienced with managing front desk activities and maintaining welcoming atmosphere for clients. Utilizes strong organizational skills and attention to detail to streamline office operations. Knowledge of effective communication techniques and customer service principles to enhance visitor experiences.
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
4
4
years of professional experience
Work History
Receptionist
Miami Valley Interpreter
04.2023 - 03.2024
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
Customer Service Representative
TruGreen
02.2022 - 01.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed customer accounts
• Greeted customers
• Conducted customer service surveys
• Handled reservations
• Resolved customer issues
• Booked appointments for clients
• Worked in the inbound call center
• Assisted customers via live chat
Package Handler
UPS
11.2022 - 12.2023
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Scan and load packages
- Unload trucks
- Proved successful working within tight deadlines and a fast-paced environment.
Manager
H&B Automotive
12.2019 - 12.2023
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Developed and maintained relationships with customers and suppliers through account development.
- Improved marketing to attract new customers and promote business.
- Developed and executed marketing strategies that effectively communicated brand values, increasing brand recognition.
Education
High School Diploma -
Winton Woods
Forest, OH05-2019
Skills
- Organization skills
- Time management
- Telephone skills
- Data entry
- Team Member
Customer Service
Food Service
Cashiering
Computer Skills
Negotiation
Typing
Phone etiquette (2 years)
Customer support
Live Chat
Home Care
Quality control
Front desk
Cash handling
Timeline
Receptionist
Miami Valley Interpreter
04.2023 - 03.2024
Package Handler
UPS
11.2022 - 12.2023
Customer Service Representative
TruGreen
02.2022 - 01.2024
Manager
H&B Automotive
12.2019 - 12.2023
High School Diploma -
Winton Woods