Summary
Overview
Work History
Education
Skills
Additional information:
Certification
Timeline
Generic

Andre Anglin

Lehigh Acres

Summary

Dedicated Transportation Security Officer with observant nature and firm grasp of security procedures and standards. Excellent time management and organizational abilities backed by disciplined nature and strong communication skills. Trained in security scanning and identification measures.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Transportation Security Officer

Department of Homeland Security
09.2021 - Current
  • Company Overview: This is a federal job
  • Salary: $63.148.00 USD Per Year
  • Hours per week: 40
  • Series: 1802 Compliance Inspection And Support
  • Pay Plan: SV - Transportation Security Administration Employees Other Than Executives
  • Grade: F2
  • Duties, Accomplishments and Related Skills:
  • As a TSO my duties routinely entail:
  • I regularly interact with the public
  • I regularly give directions and respond to inquiries.
  • Maintaining focus and awareness while working in a stressful environment which includes noise from alarms, machinery and people.
  • I am tasked with making effective decisions in both crisis and routine situations.
  • Implement security screening procedures.
  • Retain and implement knowledge of all applicable Standard Operating Procedures related to my current position.
  • I am responsible for building upon the strength of other officers and support organizational culture change through mentoring of officers, modeling confidence, staying calm, and collaboration.
  • I routinely open/close security areas as required.
  • I model exceptional work behavior by presenting self in a professional and courteous manner.
  • I display a posture of confidence, alertness and awareness.
  • I solicit input and feedback from Coworkers, Leads and Supervisors in order to build network communication and strengthen ability to mitigate potential and actual threats.
  • I understand chain of command.
  • I oversee Security team as Acting Lead based on operational need. Identify, distribute and balance workload and tasks among coworkers in accordance with established workflow, skill level and training.
  • I regularly adjust to accomplish workload in accordance with established priorities.
  • I respond immediately to breaches of security in emergency situations.
  • Utilize computer hardware and software to create documents, report information and take/complete training.
  • Demonstrate responsible and dependable behavior.
  • Take responsibility for personal performance through a high level of effort and commitment.
  • Analyze and evaluate information gathered by observation, experience, reflection, reasoning and communication to draw conclusions and act on them.
  • Implement security screening procedures in accordance with TSA objectives and directives.
  • I am tasked with assisting with investigations of incidents and preparing incident reports or other documents that convey required information.
  • Respond to breaches of security and emergency situations.
  • I train team members, monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for the purpose of obtaining resources (e.g., computer hardware and software, etc.).
  • I routinely assist on IVCC (IDENTITY VERIFICATION CALL CENTER) calls.
  • Role Play at different airport
  • Passenger Support Specialist
  • OJT Coach
  • Supervisor: Travis Hodges (2392106400)
  • Okay to contact this Supervisor: Yes

Supervisor

Truly Nolen
08.2014 - 09.2021
  • Salary: $16.25 USD Per Hour
  • Hours per week: 50
  • Duties, Accomplishments and Related Skills:
  • Supervisor, Provide excellent customer service. Inspect properties and structures to identify and diagnose areas of concern and communicate to customers. Customer acquisition and retention. Update customer information in the computer
  • Supervisor: Alex Pernas (305-608-3284)
  • Okay to contact this Supervisor: Yes

Manager

Dunkin Donuts
09.2013 - 08.2014
  • Salary: $640.00 USD Bi-weekly
  • Hours per week: 50
  • Duties, Accomplishments and Related Skills:
  • Manager, supervise other employee, Ensure store is operating in a smooth and efficient manner, Operate Back of House computer system, Lead team members.
  • Supervisor: Jessica Pooler (239-245-1627)
  • Okay to contact this Supervisor: Yes

Cashier

Dunkin Donuts
05.2009 - 11.2012
  • Salary: $9.00 USD Per Hour
  • Hours per week: 40
  • Duties, Accomplishments and Related Skills:
  • Customer Care, Work Register, Inventory Control, Cleaned Store, Drive-Through, Stock, organized and placed new shipments into their designated areas.
  • Supervisor: Paola Lascano (954-864-7292)
  • Okay to contact this Supervisor: Yes

Bagger

Publix Supermarket
09.2006 - 01.2008
  • Salary: $0.00 USD Per Year
  • Hours per week: 20
  • Duties, Accomplishments and Related Skills:
  • Customer Care and assist customers with their groceries to their car.
  • Okay to contact this Supervisor: Yes

Education

High school diploma or equivalent -

Piper High
Sunrise, FL
05.2007

Some college - Aviation Science

Embry Riddle Aeronautical University
Daytona Beach, FL

Some college - Air Traffic Control

Broward College
Pembroke Pines, FL

Technical or occupational certificate - Pilot

Paragon Flight Training
Fort Myers, FL
07-2025

Skills

  • Observational assessment
  • Security operations experience
  • Object recognition
  • Proficient in baggage inspections
  • Passenger communication proficiency
  • Strong ethical standards
  • Process execution
  • Threat assessment
  • X-ray equipment operation
  • Effective radio communication

Additional information:

  • Additional Information:
  • As a Transportation Security Officer (TSO), I have received training on operating various screening equipment and technology such as X-Ray in order to identify dangerous objects in baggage, cargo, and on passengers; and preventing those objects from being transported onto aircraft by doing the followings.
  • Providing front line security protection to air travelers, airports, and airplanes.
  • (HHMD) Handheld Metal Detector, performing pat down searches, operating an x-ray machine, screening baggage, and reviewing tickets.
  • I am tasked with identifying dangerous objects on passengers and in baggage or cargo and preventing these objects from being transported onto aircraft. Using diverse electronic detection and imaging equipment.
  • I am tasked with maintaining focus and awareness while working in a stressful environment, crowd distractions, time pressure/deadlines, as well as disruptive and angry passengers.
  • Engaging in continuous development of critical thinking skills, necessary to mitigate actual and potential security events through identifying, evaluating, and applying appropriate situational awareness and approaches.
  • I am responsible for training newly certified team members, monitoring and reporting on the status and progress of work and representing the team in communications with the supervisor or manager for the purpose of obtaining resources.
  • Assisting with investigations of incidents, and preparing incident reports or other documents that convey required information
  • Balancing risk-based security screening protocols that vary day to day based on program needs and requirements
  • Utilizing knowledge of all applicable Standard Operating Procedures (SOP) and perform responsible and dependable behavior, while being open and flexible to applying change, and adapting to new information or unexpected obstacles.
  • I provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance, promotions, reassignments, awards, etc.
  • Responding to breaches of security and emergency situations
  • As acting LTSO (Lead Transportation Security Officer), I take a leadership role when needed to respond to breaches of security and emergency situations.
  • As acting LTSO, regularly provide input to supervisors and managers concerning a variety of human resources matters including, but not limited to, employee performance feedback, promotions recommendations, reassignments, awards, etc. As acting Lead, I was responsible for leading at least 6 full-time and part-time level transportation security officers. I adjusted with breaks and lunches when needed. I have identified, distributed and balanced workloads and tasks. I have adjusted in accordance with established priorities. Also, I have assisted with investigations of incidents, monitoring and reporting on the status and progress of workers and representing the team and communications with the supervisors. As acting Lead, I made sure we were staffed, made sure all lanes were manned properly. I've assisted on IVCC (Identity Verification Call Center) and 1+1 CALLS.
  • Team Assignments/Acknowledgements:
  • O FEMA certified for deployment during natural disaster situations

Certification

  • Private Pilot Certificate
  • Private Pilot Instrument Certificate - [Timeframe]

Timeline

Transportation Security Officer

Department of Homeland Security
09.2021 - Current

Supervisor

Truly Nolen
08.2014 - 09.2021

Manager

Dunkin Donuts
09.2013 - 08.2014

Cashier

Dunkin Donuts
05.2009 - 11.2012

Bagger

Publix Supermarket
09.2006 - 01.2008

Some college - Air Traffic Control

Broward College

High school diploma or equivalent -

Piper High

Some college - Aviation Science

Embry Riddle Aeronautical University

Technical or occupational certificate - Pilot

Paragon Flight Training