Andre Bacsa
Cleveland Heights,OH
Summary
Talented Manager with expert team leadership, planning, and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Corrections Officer
Cuyahoga County Sheriff's Department
01.2019 - 06.2022
- Reduced inmate altercations by maintaining consistent enforcement of rules and regulations.
- Responded to emergency situations and de-escalated hostile confrontations.
- Reduced escape attempts, crimes and other hazardous activity through close observation and situational awareness.
- Provided guidance for new staff members as part of an ongoing training program aimed at enhancing overall team performance.
- Supported mental health initiatives within the institution by working closely with psychological services personnel to identify and address inmate concerns or needs.
Store Manager/Head Cook
Poor Junior's
02.2018 - 01.2019
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Trained and guided team members to maintain high productivity and performance metrics.
Department Manager/Barista Manager
Heinen's Grocery Store/Equal Exchange Coffee
04.2016 - 02.2018
- Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Enhanced department efficiency by streamlining processes and implementing time-saving strategies.
- Established team priorities, maintained schedules and monitored performance.
- Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.
- Provided ongoing staff development opportunities through training programs, workshops, and regular feedback sessions.
Lead Barista
Rising Star Coffee
01.2014 - 01.2016
- Trained, scheduled, and supervised barista workers to maintain and uphold store policies and optimize staffing patterns.
- Prepared specialty drinks such as cappuccinos, lattes and mochas.
- Used POS system to accurately enter orders and process payments.
- Managed inventory levels to ensure adequate stock of ingredients and supplies, minimizing waste and reducing operational costs.
- Mentored new staff members on proper techniques for espresso preparation and milk steaming, ensuring high-quality beverages.
- Contributed to the establishment''s reputation for high-quality service by consistently exceeding customer expectations and maintaining a strong knowledge of menu offerings.
Education
High School Diploma -
Cleveland Heights High School
Cleveland Heights, OH06.2005
Skills
- Verbal Communication
- Security Procedures
- Emergency Response
- De-Escalation Techniques
- Leadership Qualities
- Behavioral disorders familiarity
- Mental health awareness
- First Aid Training
Certification
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- OPOTA
Languages
German
Limited Working
Timeline
Corrections Officer
Cuyahoga County Sheriff's Department
01.2019 - 06.2022
Store Manager/Head Cook
Poor Junior's
02.2018 - 01.2019
Department Manager/Barista Manager
Heinen's Grocery Store/Equal Exchange Coffee
04.2016 - 02.2018
Lead Barista
Rising Star Coffee
01.2014 - 01.2016
- First Aid Certification - American Red Cross.
- Cardiopulmonary Resuscitation (CPR) - American Heart Association.
- OPOTA
High School Diploma -
Cleveland Heights High School
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