Open To Work
Andre Baptiste
Brooklyn,NY
Summary
Experienced security supervisor with a strong work ethic and excellent communication skills. Committed to mentoring staff and driving operational excellence. Very prone to detail, able to multi- task, work both independent / remote or in team environment with a positive demeanor who obtains a passion in problem solving, time management, safety / prevention, critical analysis and staff development. Organized, detail – oriented with excellent interpersonal, oral and written communication skills. A dedicated asset that is profound on making a difference, providing solutions, increasing a company’s growth long term with consistency, reliability and productivity.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Hotel Concierge | Residential Security Officer
Sunstate Security
12.2024 - Current
- Facilitate telecom systems and multiple software applications to delegate deliveries, redirect visitors to their designated department. Answer all phone calls and process/deliver all incoming and outgoing mail.
- Delivered exceptional guest services by providing information on local attractions and dining options.
- Managed guest check-in and check-out processes, ensuring a seamless experience.
- Operate and scan CCTV for irregularities against intruders or violators within the perimeter proving the client with real-time assessment that amends the company policy to keep residents safe and secure
- Perform security patrols of designated areas on foot or in vehicle
- Watch for irregular or unusual conditions that may create security concerns or safety hazards
- Sound alarms or calls police or fire department in case of fire or presence of unauthorized persons
- Provide customer service to our clients by carrying out safety and security procedures, site-specific policies and when appropriate, emergency response activities
- Respond to incidents and critical situations in a calm, problem solving manner during events
- Conduct regular and random patrols around the business and perimeter. Working environments and conditions may vary by client site
- Greet residents and guests with a warm and friendly demeanor.
- Monitor lobby traffic and alert residents to arriving guests and deliveries
- Monitor and control access to the building, ensuring the safety of all occupants.
- Assist residents with packages, deliveries, and other requests.
- Provide information about the building and local area, including recommendations for dining, entertainment, and services.
- Handle maintenance requests and coordinate with maintenance staff as needed.
- Maintain a clean and organized lobby, entrance area, and work area.
- Respond to emergencies and follow established protocols.
- Exceptional customer service
- Answering calls professionally and assists callers with directions or instructions for the building
- Keeping the communal areas tidy and providing a security presence on-site
- Maintain logbooks for visitors and contractors
- Observe monitors for suspicious activities
- Keep track of keys when needed
- Assist management with request for residents
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Managed guest check-in and check-out processes efficiently, ensuring smooth operations.
- Coordinated transportation services for guests, enhancing overall satisfaction.
- Monitored security systems and conducted regular safety checks to maintain a secure environment.
Juvenile Correctional Officer JDS/YDS
ACS | Association of Children Services
03.2019 - 11.2024
- Providing one-on-one mentorship and guidance to youth based on their specific needs and goals, including addressing challenges and supporting positive behavior changes.
- Responding to emergency situations, managing conflicts, and utilizing de-escalation techniques when necessary to maintain a safe environment
- Creating and delivering engaging activities that address various aspects of youth development like leadership, academic support, career exploration, health and wellness, and conflict resolution
- Leading group discussions, workshops, and activities to foster collaboration, communication, and social skills development among youth
- Providing mentorship, tutoring, study skills development, and college application guidance
- Identifying and supporting youth experiencing mental health challenges, providing referrals to appropriate services
- Promoting youth development initiatives, advocating for youth needs, and connecting them with necessary resources
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Passionate about learning and committed to continual improvement.
- Supervised daily activities of juveniles to ensure safety and compliance with facility regulations.
- Conducted regular security checks to maintain a secure environment and prevent incidents.
- Implemented behavior management strategies to promote positive interactions among residents.
- Trained and mentored new staff on operational procedures and crisis intervention techniques.
- Led conflict resolution sessions to address disputes and foster cooperation among residents.
Security Supervisor
FJC Security
04.2015 - 03.2019
- Ensure quality services are provided to meet customer expectations and contract requirements by regularly managing, directing, inspecting, training, coaching, mentoring, and leading security personnel assigned to the facility/building
- Perform operations related functions to include; scheduling, overtime management, review of daily logs and incident reports, training and development of staff
- Monitor and develop staff performance to include supervision, performance evaluations, disciplinary matters, training, scheduling, call-outs, and assigning work
- Maintain up to date and accurate timekeeping systems and records for staff
- Provide recommendations for positive and negative personnel actions for those staff members under his/her direct supervision
- Provide immediate response to emergencies and issues that arise
- Follow and coordinate established emergency response, action planning and procedures
- Maintain 24 / 7 availability and to the customer account(s) assigned
- Oversee the Business Continuity Program, while working in collaboration with all teams to ensure support of business continuity requirements for the company and customer account(s)
- Management of compliance and regulatory matters
- Initiate preliminary investigations into incidents
- Prepare reports on accidents, incidents, and suspicious activities, as required. Prepare required weekly, bi-weekly and monthly manager reports
- Facilitate training as required per the contractual agreement; to include CPR/First Aid/AED, additional state, local certifications
- Facilitate any required maintenance of vehicles
- Assist to lead in the procurement process and maintenance of uniforms and equipment
- Maintain professional working relationships with local, state, and federal law enforcement agencies
- The essential duties and responsibilities may differ by customer location assigned
- Utilize Track force technology to submit site inspections, incidents and uniform check reports.
- Led security operations team to ensure safety and compliance across multiple sites.
- Developed and implemented training programs for new security personnel.
- Conducted regular audits of security protocols, enhancing overall operational efficiency.
- Collaborated with law enforcement agencies on incident response strategies.
Education
Bachelor of Science - Graphic Design
NewYork City Tech
Brooklyn, NYAssociate of Applied Science - Advertising & Graphic Design
Kingsborough Community College
Brooklyn, NY06-2011
Skills
- Customer service
- Highly adaptable
- Strong work ethic
- Effective problem solving
- Team supervision
- Quality assurance
- Advanced time management
- Excellent multitasking
- Proactive attitude
- Interpersonal communications
- Conflict resolution
- Administrative support
- Multitasking and organization
- Emergency response
- Tech-Savvy
- Reliability
- Excellent communication
- Team building
- Public relations
- Goal setting
- Professionalism
- Property management systems
- Professional demeanor
Certification
- NYS Security license
- F-02 /03 Fireguard
- Pre-Assignment (8 &16) Hr Training,
- Certified (40) Hr. NYS DHS Certified
- OSHA (10 & 30) Hr. General Industry Safety and Health) / NYC ACS James Satter YDS Core Training | Safe Crisis Mgt (28) Hrs, City of NY (40 ) Hr Pre Deployment Training
- CPR/AED/BLS
TECHNICAL SOFTWARE
Adobe CC and CS6 Suite: Photoshop, Illustrator, In-Design, Lightroom, After Effects, Premiere | Sony OTJ Vegas pro 12, Microsoft: Office, Excel, Access, PowerPoint, Outlook, Draw | Google+, Hangouts . Cisco,Nexus IQ,Cares, Concierge I.D, Notifii ,Latch and etc
Work Preference
Job Search Status
Open to workWork Type
Full TimePart TimeContract WorkGig WorkSalary Range
$0/hr - $1000/hrTimeline
Hotel Concierge | Residential Security Officer
Sunstate Security
12.2024 - Current
Juvenile Correctional Officer JDS/YDS
ACS | Association of Children Services
03.2019 - 11.2024
Security Supervisor
FJC Security
04.2015 - 03.2019
Bachelor of Science - Graphic Design
NewYork City Tech
Associate of Applied Science - Advertising & Graphic Design
Kingsborough Community College