André Bell
Fort Lauderdale,United States
Summary
Dynamic and goal-driven professional with extensive experience in customer service as a waiter, specializing in high-volume dining environments. Strong communication and interpersonal skills foster positive guest experiences and efficient table management. Proven track record of enhancing workflow and team efficiency, contributing to the restaurant’s reputation for excellence in service. Committed to leveraging adaptability and problem-solving capabilities to drive increased customer satisfaction and repeat business.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Server
Eddie V's Prime Seafood
Nashville, United States
03.2021 - Current
- Cultivated guest loyalty by ensuring top-tier service experiences.
- Exhibited passion and expertise regarding menu offerings.
- Displayed courteous and professional behavior to facilitate customer inquiries.
- Processed customer orders with precision and efficiency.
- Enhanced dining experience by highlighting featured dishes and drinks.
- Cooperated with colleagues to uphold efficient restaurant processes.
Server
Hazellewood Grill and Tap Room
Tonka Bay
04.2019 - 01.2021
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Presented menus and answered questions regarding items.
- Ensured that each guest was served courteously, quickly, and efficiently.
- Served food and beverages to patrons and immediately remedied issues with orders.
- Greeted customers, answered questions and recommended specials to increase profits.
- Explained menu items, describing ingredients and cooking methods upon request.
Server
JW Marriott
Minneapolis, Minnesota
05.2018 - 04.2019
- Maintained high standards of guest courtesy and efficiency.
- Prepared checks, itemizing total meal costs and taxes.
- Informed customers of daily specials and signature menu items.
- Elevated dish and beverage appeal with thoughtful garnishing techniques.
- Collaborated on special requests between customers and kitchen personnel.
- Checked food before serving it to customers.
Server
Grizzly's
Waite Park, Minnesota
12.2017 - 02.2018
- Prepare restaurant tables with special attention to sanitation and order
- Attend to customers upon entrance
- Present restaurant menus and help customers select food/beverages
- Take/serve orders and answer questions or make recommendations for other products
- Collaborate with other restaurant servers and kitchen/bar staff
- Deal with complaints or problems with a positive attitude
- Issue bills and accept payment
- Promote dedication from customers
Specialist
SSI Digital Print Services
Big Lake, Minnesota
12.2017 - 01.2018
- Oversaw quality control to identify inconsistencies and malfunctions.
- Participated in ongoing training and compliance activities.
- Created training materials for new hires on the company's procedures and policies.
- Maintained positive working relationship with fellow staff and management.
Sandwich Artist
Subway
, United States
01.2017 - 11.2017
- Demonstrated a positive attitude while assisting guests and fulfilling orders.
- Showcased full comprehension of menu details and communicated effectively with patrons.
- Operated Point of Sale system for order entry and bill calculation.
- Executed Cash-In Procedure to ensure accurate accounting of shift-end funds.
- Arrange meals methodically following guidelines promptly.
- Monitored inventory in sandwich unit area to maintain stock levels during shifts.
- Maintains strict compliance with food handling protocols, safety regulations, and sanitation standards.
Drive-Thru Team Member
Chick-fil-A Corporate
St. Cloud, Area
09.2016 - 12.2016
- Greet customers with a friendly demeanor.
- Take food orders accurately, and in a timely manner.
- Ensure proper items are being bagged before being handed out.
- Provide customers with efficient, courteous service, quality food, and a clean, pleasant environment for their dining.
- Treat every customer (and all individuals) with honor, dignity, and respect.
- Ensured systematic turnover of inventory.
- Ensure that the restaurant is as clean as possible.
Customer Service Representative
Synergy Solutions Inc.
Bemidji, MN
04.2016 - 07.2016
- Identify participating providers for members across the USA.
- Updated system with order specifics and customer details, preferences, and billing information.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Informed customers about billing procedures, processed payments, and provided payment option setup assistance.
- Fostered lasting customer connections to drive loyalty.
- Developed strong customer relationships to encourage repeat business.
Busser
Olive Garden
08.2014 - 09.2015
- Communicated with kitchen team to address specific dietary requirements and food sensitivities.
- Regularly monitored guests' satisfaction with food courses and beverages.
- Conducted daily closing procedures with accuracy.
- Skillfully anticipated and addressed guests' service needs.
- Stocked and maintained silverware, linen, and condiments.
- Promptly and consistently reset tables with spotless serviceware.
Sales Associate
Forever 21 Retail
11.2014 - 04.2015
- Welcomes customers by greeting them, offering them assistance.
- Directs customers by escorting them to racks and counters, suggesting items.
- Advises customers by providing information on products.
- Helps customers make selections by building customer confidence, offering suggestions, and opinions.
- Facilitated sales by managing and enhancing customer profile records.
- Processes payments by totaling purchases, processing checks, cash, and store or other credit cards.
Tabler
Anderson Fabrics
Blackduck, MN
06.2014 - 09.2014
- Removed stitches from garments to be altered by using rippers or razor blades.
- Adjusted and tailored curtains for a proper fit.
- Drew details on outlined parts to indicate guides in joining parts.
- Positioned the master pattern on paperboard and drafted reference points based on data from charts.
- Monitored stock to maintain a sufficient quantity of featured products.
Impact Team Member
Hollister Co.
11.2013 - 04.2014
- Created displays for enhanced interactive store experience.
- Selected merchandise based on the most favorable price and quality.
- Stamped price tags on merchandise, referring to official price lists.
- Developed processes to streamline workflow and improve efficiency across departments.
- Displayed the appropriate signage for products and sales promotions.
- Stocked shelves, racks, and bins with new or transferred merchandise.
Sales Associate
American Eagle Outfitters
St. Cloud, Area
10.2013 - 01.2014
- I met incoming customers and provided immediate assistance.
- Retrieved alternate items and sizes upon request.
- Listened to customers' needs and preferences to provide accurate advice.
- Organized items in a visually appealing manner.
- Greet customers, and provide assistance in finding specific items, and informing them of current sales.
Crew Trainer
McDonald's
Bemidji, MN
08.2008 - 06.2013
- Payments were processed quickly and efficiently, and accurate change was made.
- Crafted and delivered beverages including coffee, tea, and fountain drinks.
- Portioned and packaged take-out orders accurately for customers.
- Washed hands, food areas, and preparation tools regularly.
- Ensured customer satisfaction by strictly adhering to standard procedures for food preparation and presentation.
- Sought additional tasks after completing scheduled duties.
- Adhered to standardized restaurant protocols and guidelines.
Housekeeper
RTS Cleaning
Bemidji, MN
06.2006 - 06.2008
- Hand-dusted and wiped-clean office furniture, fixtures, and window sills.
- Eliminated visible marks from doors, frames, and glass partitions.
- Performed spot-cleaning on carpets utilizing industrial-grade carpet cleaning equipment.
- Maintained cleanliness by emptying waste receptacles.
- Prepared vacant rooms for immediate reoccupation.
- Replenished guest supplies and amenities.
- Removed cobwebs from light fixtures, baseboards and window sills.
Education
High School Diploma -
Blackduck High School
Blackduck, MN05-2013
Some College (No Degree) - Computer Science
St. Cloud State University
Saint Cloud, MNSkills
- Food Service Management
- Efficient Delivery Practices
- Collaborative Team Support
- Wine Pairing Knowledge
- Customer Interaction Skills
- Customer Satisfaction Oversight
- High-Volume Service
- Upholding Sanitation Protocols
- Alcohol and Culinary Service
Certification
- National Career Readiness Certificate
- National Gold Certification
Languages
English
References
References available upon request.
Timeline
Server
Eddie V's Prime Seafood
03.2021 - Current
Server
Hazellewood Grill and Tap Room
04.2019 - 01.2021
Server
JW Marriott
05.2018 - 04.2019
Server
Grizzly's
12.2017 - 02.2018
Specialist
SSI Digital Print Services
12.2017 - 01.2018
Sandwich Artist
Subway
01.2017 - 11.2017
Drive-Thru Team Member
Chick-fil-A Corporate
09.2016 - 12.2016
Customer Service Representative
Synergy Solutions Inc.
04.2016 - 07.2016
Sales Associate
Forever 21 Retail
11.2014 - 04.2015
Busser
Olive Garden
08.2014 - 09.2015
Tabler
Anderson Fabrics
06.2014 - 09.2014
Impact Team Member
Hollister Co.
11.2013 - 04.2014
Sales Associate
American Eagle Outfitters
10.2013 - 01.2014
Crew Trainer
McDonald's
08.2008 - 06.2013
Housekeeper
RTS Cleaning
06.2006 - 06.2008
High School Diploma -
Blackduck High School
Some College (No Degree) - Computer Science
St. Cloud State University
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