Andre Belton
Dallas,TX
Summary
Detailed Collections Agent bringing over 10 years in collections and accounts receivables. Skilled in resolving collection issues, adjusting accounts and correcting discrepancies.
Overview
12
12
years of professional experience
Work History
Loan Advisor
Bridgecrest Financial
04.2023 - 02.2024
- Persistently reached out to customers with extremely past due accounts to recover lost revenue.
- Utilized analytical skills to identify trends among delinquent accounts and develop targeted action plans.
- Set up and updated customer accounts and CRM with interactions, payments and personal information.
Premium Care Specialist
XPO Logistics
04.2022 - 02.2023
- Resolved shipping discrepancies by coordinating customer and courier communications.
- Used probing techniques to determine debtors' reasons for delinquency.
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
Customer Service Specialist
Chewy, Inc
09.2021 - 03.2022
- Increased sales revenue through effective product recommendations tailored to individual customers.
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Developed strong relationships with repeat clients, leading to increased loyalty and return visits.
Owner
The Belton Group Inc Dba Hustlemax
04.2012 - 03.2020
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
- Negotiated price and service with customers and vendors to decrease expenses and increase profit.
- Contacted customers to collect outstanding payments via one-time or negotiated installment methods.
Education
Bachelor of Arts - Business Administration And Management
Davenport University
Online09.2024
Associate of Arts - Accounting And Business Management
Davenport University
Flint, MI05.1993
Skills
- Time Management
- Organizational Skills
- Relationship Building
- Professionalism and Ethics
- Strong Typing Capabilities
- Customer Relationship Management
- Microsoft Office
- Call Center Experience
- Financial Management
Timeline
Loan Advisor
Bridgecrest Financial
04.2023 - 02.2024
Premium Care Specialist
XPO Logistics
04.2022 - 02.2023
Customer Service Specialist
Chewy, Inc
09.2021 - 03.2022
Owner
The Belton Group Inc Dba Hustlemax
04.2012 - 03.2020
Bachelor of Arts - Business Administration And Management
Davenport University
Associate of Arts - Accounting And Business Management
Davenport University