ANDRE BISHOP
The Bronx,NY
Summary
Dynamic Operations Manager with a proven track record at Housingworks, excelling in employee supervision and critical thinking. Skilled in enhancing team performance and decision-making, ensuring operational excellence and compliance with HIPAA guidelines. Achieved significant improvements in safety and efficiency, leveraging time management and performance monitoring expertise.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Operations Manager
Housingworks
Fresh Meadows, NY
01.2023 - Current
- Supervises a staff of Residential Aides and Residential aide supervisors at the MOCJ Emergency Hotel and ensures coverage by creating a regular staff schedule
- Build rapport with program clients and engage with them professionally and respectfully
- When necessary, de-escalate tense, even hostile, client situations
- Ensure the safety, security, and integrity of all residents and guests and the physical environment of the facility
- Conduct periodic facility walk-throughs
- Train staff in all programmatic policies and procedures
- Always provide excellent customer service and confidentiality
- Communicate with the clinical staff on resident behavior as well as the care of those on the fragile list
- Explained policies, procedures and services to participants
- Built staff assignments and taking workload, space and equipment availability into consideration
- Established solid relations with leadership and staff by attending meetings and coordinating interdepartmental information exchanges
- Always enforce the Residential Code of Conduct and/or House Rules
Residential Counselor
Post Graduate Center for mental health
Bronx, NY
07.2022 - 01.2023
- Assisted residents with various appointments such as HRA, medical, psych appointments
- Conducted various groups on personal hygiene, safe sex practices, drug usage etc
- Kept case note documentation in A.W.A.R.D.S
- Escort if needed to medical appointments
- Conducted room inspections
- Enforced rules and regulations for smooth and orderly operation of residential programs
- Responded to crisis situations quickly to maintain calm and immediately determine level of assistance needed
- Mediated interpersonal problems between residents
Residential Aide Supervisor
Housing Works COVID, 19, Shelter
NY
10.2020 - 07.2022
- Remaining alert to problems or health issues of COVID clients and competently responding when problems arise
- Making sure that the building is safe and secure at all times
- Accessing DHS CARES System for intake and bedding of clients
- Maintained communication and transparency with governing boards, department heads and medical staff
Shift Supervisor
HELP USA
Bronx, NY
06.2015 - 04.2021
- Collaborated with team members to improve performance and implement training updates
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions
- Reinforced rules to promote superior employee performance
- Cultivated performance-based and collaborative culture by recognizing achievements and excellent teamwork
- Assessed operations and adjusted scheduling to maximize productivity
- Complied with company safety procedures, policies and regulations to promote safe working environment
- Uphold company standards and compliance requirements for operations
- Implemented new security protocols to prohibit trespassing and increase safety
Assistant Safety Supervisor
11.2014 - 06.2015
- Monitored the safety of construction activities, prioritizing on-site personnel protection
- Managed environmental health and safety programs
- Reviewed company practices and work processes to verify compliance with applicable regulations
- Identified key processes within the company that could be improved by implementing safety procedures
- Conducted company-wide training in safety procedures, delivering tailored documentation for future reference and review
Safety Monitor
Help Usa
06.2013 - 11.2014
- Supervision and scheduling of residential aides on the assigned shift, ensuring adequate coverage with OTDA guidelines
- Worked closely with the Shelter Director, Director of Security, and other supervisory staff to develop policies and procedures that ensured the safety and well-being of all shelter residents and employees
- Communicated with all shelter staff via Shift Summaries, Incident Reports and meetings
- Collaborated with the Shelter Director on all hiring, disciplinary actions and staff terminations
- Participated in monthly fire drills in adherence to Fire Department of New York (FDNY) guidelines
- Processed new client intake information, bed assignments, maintained the daily census records and provided DHS with daily census figures
- Utilized CPR/First aid techniques in emergencies and conformed to OSHA standards when necessary
- Observed the behavior of clients and reported any unusual behavior to the case management and clinical staff
- Oversaw the shelter at night and responded to any requests from the clients who were awake
- Worked collaboratively with the Program Aides to provide crisis intervention in an emergency
- Conducted regular inspections of facilities to check compliance with fire, hazard, and safety guidelines
- Investigated, resolved, and reported on occurrences documented on employee incidents and accident reports
- Organized and coordinated comprehensive and consistent training drills to increase employee safety awareness
Shift Supervisor
FJC SECURITY SERVICES
Wards, NY
04.2008 - 06.2013
- Responsible for the overall look of the facility and the safety of 234 Homeless men in a 234-bed facility
- Trained new fireguards on the operation of X-ray machines and hand held scanning equipment
- Ensured minimal shift coverage
- Delegated monthly fire drills
Education
General Equivalency Diploma -
Skills
- Time management
- Employee performance evaluations
- Employee Supervision
- Critical Thinking
- Decision making
- Problem Resolution
- Utilization Management
- HIPAA guidelines
- Performance Monitoring
Certification
- 80 Certified
- F-02 Certified
- First Aid/CPR certified
- Security guard licensed
- MS Office
- Mental Health First Aid certified
- Food handlers certification
Timeline
Operations Manager
Housingworks
01.2023 - Current
Residential Counselor
Post Graduate Center for mental health
07.2022 - 01.2023
Residential Aide Supervisor
Housing Works COVID, 19, Shelter
10.2020 - 07.2022
Shift Supervisor
HELP USA
06.2015 - 04.2021
Assistant Safety Supervisor
11.2014 - 06.2015
Safety Monitor
Help Usa
06.2013 - 11.2014
Shift Supervisor
FJC SECURITY SERVICES
04.2008 - 06.2013
General Equivalency Diploma -
Similar Profiles
Darling RodriguezDarling Rodriguez
Medical Assistant at HousingworksMedical Assistant at Housingworks
Lamont DanielsLamont Daniels
Residential Aide at HousingWorksResidential Aide at HousingWorks
Emily ValladaresEmily Valladares
Director of Shelter Operations at Open Door HousingWorksDirector of Shelter Operations at Open Door HousingWorks
Laura PolancoLaura Polanco
Research Intern at Clinical Directors NetworkResearch Intern at Clinical Directors Network
Jailene MejiaJailene Mejia
Cashier at N/ACashier at N/A