Former all-star cheer coach with 10 years of experience in cheer, dance, and gymnastics. Expertise in customer service, office management, and event coordination. Proven ability to manage logistics and create unique experiences for clients.
Overview
10
10
years of professional experience
Work History
Lead Coach
Crimson Heat All Stars, Inc.
Upper Marlboro, Maryland
06.2016 - 06.2025
Planned & executed structured practices focusing on stunting, tumbling, jumps and choreography.
Developed training programs for cheerleading techniques and performance skills.
Designed and executed original choreography for competition use.
Fostered teamwork and camaraderie among team members through team-building exercises.
Recorded appropriate 8-count sheets to assist with music production.
Assisted in custom team music production.
Coordinated logistics for multiple large events, ensuring seamless execution from start to finish.
Collaborated with staff and event coordinators to support phases of event production (Cheercoming/Buck or Die Competition Event).
Senior Patient Services Coordinator
Medstar Medical Group
Waldorf, MD
11.2019 - Current
Coordinated patient appointments and managed scheduling for multiple providers.
Managed the flow of incoming calls from patients and other healthcare providers.
Coordinated insurance authorizations, collected co-payments and resolved discrepancies.
Maintained patient records within electronic health record systems accurately.
Coordinated the release of medical records to third parties upon request.
Provided administrative support to physicians, nurses, and other healthcare personnel.
Assisted in onboarding new employees by providing orientation materials and support.
Processed referrals for specialty care services as needed.
Cultivated positive relationships with patients, contributing to enhanced satisfaction scores and better care experiences.
Administrative Assistant
Chris' Learning Center, Inc.
Fort Washington, MD
06.2017 - 10.2019
Managed daily office operations and maintained organized filing systems.
Coordinated communication between staff, parents, and students effectively.
Assisted with scheduling appointments and organizing school events.
Processed invoices for payment using accounting software applications.
Maintained student records and ensured data accuracy in systems.
Supported teachers with classroom materials and administrative tasks.
Trained new staff on office protocols and software usage.
Education
High School Diploma -
DuVal High School
Lanham, MD
05-2013
Skills
Customer service
Office administration
Team management
Workflow optimization
Data entry
Effective communication
Problem-solving strategies
Marketing strategies
Strong organization
Customer relationship management
Event planning
Inventory control
Affiliations
The Dance Summit - Junior Open - Champion
The Dance Summit - Mini Variety - Champion
The Youth Summit (Inaugural) - Youth Elite Level 2 - 2nd Place
The D2 Summit - Junior Elite Level 1 - Finalist
Reach the Beach - Mini Elite Level 2 - Overall Grand Champion
The One Championship - Youth Elite Level 2 - Overall Grand Champion