Andre Borje
Torrance,CA
Summary
Committed and professional Service Advisor with proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with best possible service.
Over 10 years' experience in Independent Repair Shops. Served as a Service Advisor in Dealership Service Departments for over 10 years. Over 10 years' experience as an Automotive Extended Warranty Mechanical Claims Adjuster. Accustomed in a fast paced, energetic work atmosphere Obtained positive customer reviews verifiable in Yelp, Facebook and Google reviews. Team player, easy going, reliable. Open and teachable in an ever-changing industry.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Service Advisor
Import Motorworx
04.2017 - 05.2024
- Scheduled vehicle service appointments
- Welcomed customers and made general assessments of vehicle issues
- Work to ensure customer satisfaction and handle customer issues
- Handle customer calls and responded to email and text inquiries
- Analyze and prepare repair estimates and invoices
- Assist with basic repairs and diagnostics
- Processed customer payments.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Coordinated effectively with technicians ensuring seamless communication throughout the entire service process.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Service Advisor
Hillside Auto Repair
01.2014 - 03.2017
- Liaison between customers and service technicians
- Greet customers, listen to their needs
- Schedule service appointments
- Provide customers with information and advice on car repair, maintenance and potential cost effective advantages
- Provide service technicians with the information required to provide excellent service
- Prepare detailed repair parts and labor estimates
- Setting up rental or loaner cars
- Manage shop repair workflow and schedule
- Maintain positive customer communication and relationships to ensure repeat business.
Service Advisor
Carson Toyota
02.2011 - 01.2014
- Liaison between customers and the service technicians, greeting customers, listening to requests, scheduling appointments, verifying insurance and/or extended warranty coverage, conducting inspections, and test drive cars
- Ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions.
- Developed estimates by costing materials, supplies, and labor.
- Enhanced customer satisfaction by providing timely and accurate service recommendations.
- Suggested additional services to customers in order to meet upsell goals.
Branch Manager
Rapid Plumbing
07.2007 - 11.2011
- Managed a profitable Plumbing service company branch through productive staffing, customer retention, cost controls
- Ensured safety protocol and current state code plumbing training of technicians.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Checked payroll, vendor payments, commissions and other accounting disbursements for accuracy and compliance.
Service Advisor
Santa Monica Infiniti
07.2000 - 11.2006
- Liaison between customers and the service technicians, greeting customers, listening to requests, scheduling appointments, estimating costs, verifying insurance, conducting inspections, and test drive cars
- Ensure customer service by working with customers to determine their vehicle issues and problems, determining the repair timeline, and working with technicians to convey the customers' concerns with accurate repair descriptions, interpersonal, and communication skills, understanding of automotive technology and of the automotive industry.
- Maintained high customer satisfaction standards to meet or exceed targets.
Extended Warranty Claims Administrator
Wynn Oil Company
01.1997 - 06.2000
- Primarily answering incoming calls and adjudicating mechanical claims based on the terms and conditions of a Vehicle Service Contract
- Utilize automotive industry expertise to negotiate parts pricing, and labor times, and determine warranty coverage eligibility
- Generated reports to suggest corrective actions and process improvements.
- Share industry knowledge with team members for claims coverage decisions.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
Auto Extended Warranty Claims Adjuster
Heritage Warranty Company
01.1993 - 12.1996
- Primarily answering incoming calls and adjudicating mechanical claims based on the terms and conditions of a Vehicle Service Contract
- Utilize automotive industry expertise to negotiate parts pricing, and labor times, and determine coverage eligibility
- Share industry knowledge with team members for claims coverage decisions.
Education
No Degree - General Studies
Los Angeles City College
Los Angeles, CASkills
- Sales
- Service writing
- Customer service
- Computer Skills
- Multitasking and Organization
- Strong Work Ethic
- Attention to Detail
- Service Repair and Maintenance Recommendations
- Team player mentality
- Complaint resolution
- Goal-oriented mindset
- Staff education and training
- Documentation And Reporting
- Calm and Professional Under Pressure
- Strategic sales knowledge
Certification
ASE Certification
Timeline
Service Advisor
Import Motorworx
04.2017 - 05.2024
Service Advisor
Hillside Auto Repair
01.2014 - 03.2017
Service Advisor
Carson Toyota
02.2011 - 01.2014
Branch Manager
Rapid Plumbing
07.2007 - 11.2011
Service Advisor
Santa Monica Infiniti
07.2000 - 11.2006
Extended Warranty Claims Administrator
Wynn Oil Company
01.1997 - 06.2000
Auto Extended Warranty Claims Adjuster
Heritage Warranty Company
01.1993 - 12.1996
No Degree - General Studies
Los Angeles City College