Andre Braswell
Indianapolis
Summary
Dependable individual seeking a position in a company where excellent communication skills and a strong work Ethic. Trained in customer service. Trained in Excel, Microsoft Word, Power Point, and Access. Trained in good communication skill. Excellent Leadership skill terminology. Trained in air cool engine. Trained in Administrative Assistant.
Experienced with patient transportation and ensuring their safety and comfort during non-emergency trips. Utilizes strong navigation and route planning to maintain punctuality and efficiency. Track record of effective communication and adapting to dynamic needs while providing compassionate care.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Non-Emergency Medical Driver
PDQ
04.2025 - Current
- Improved patient satisfaction by providing timely and safe transportation to medical appointments.
- Enhanced communication between drivers and dispatch team through regular updates during transports about delays or changes in schedule as needed.
- Developed strong relationships with regular patients to foster trust in our services.
- Navigated complex routes efficiently, using GPS technology and personal knowledge of local areas.
- Utilized wheelchair lifts properly, ensuring patient safety while boarding or disembarking from the vehicle.
Direct Support, Professional
Residential Services Inc.
10.2022 - 01.2024
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
- Assisted clients in achieving personal goals through tailored care plans and daily skill-building activities.
Driver
Compass Consulting Services
02.2020 - 09.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
House Manager
Swan Garden
12.2019 - 06.2020
- Assisted in defining roles for parolees and members of household, creating environment of personal responsibility for words and behavior.
- Maintained utmost confidentiality of residents' information and records in accordance with federal and state requirements
- Taught life skills, which included completing chores and cooking meals, offering positive reinforcement.
Direct Support Professional
Quinton Residential Living
01.2015 - 01.2020
- Transported clients to doctor's appointments and other related errands.
- Documented client progress in charts and logbooks.
- Facilitated best care by developing strong and trusting rapport with patient.
- Supervised medication administration, personal hygiene and other activities of daily living.
- Monitored and reported clients' progress.
Community Coach
Community Reach Center
08.2018 - 12.2019
- Maintained thorough and accurate records outlining program operations and participant progress.
- Discussed available program services with potential participants and outlined procedures to facilitate smooth engagement in program processes.
Direct Support Professional
Compass Residential And Consulting
04.2018 - 12.2019
- Prevented patient injuries by providing necessary restraints and appropriate supports.
Delivery Driver
FedEx Ground
05.2018 - 02.2019
- Obtained signatures on all invoices and credits to stay on top of paperwork requirements.
- Contacted customers prior to delivery to coordinate delivery times.
- Checked vehicle's fluid levels and tire pressure and scheduled any required repairs.
Direct Support Professional
Dungarvin
02.2018 - 09.2018
- Prevented patient injuries by providing necessary restraints and appropriate supports.
- Maintained calendar of social, recreational and educational events to enhance patient stays.
- Prepared and accompanied patients on public outings, managing safety, behavior and other activities.
- Recorded and closely monitored patient behaviors and progress to effectively identify changes needing attention.
Direct Care Professional
Residential Services Inc.
01.2017 - 02.2018
- Ran errands for clients and transported to appointments to maintain wellness and support daily living needs.
- Dressed, groomed and fed patients with limited physical abilities to support basic needs.
- Maintained clean and well-organized environment to promote client happiness and safety.
- Helped clients stay happy and healthy by providing mental and emotional support.
Caregiver
Home Instead Senior Care
12.2014 - 09.2016
- Assisted with meal planning to meet nutritional plans.
- Helped clients with personal needs from exercise to bathing and personal grooming.
- Planned and prepared nutritious meals and snacks to meet special client diets such as diabetic, low sodium and high protein.
City Carrier Assistant
United States Postal Service
01.2014 - 07.2014
- Gathered mail and packages from mailboxes on foot and by vehicle on designated route.
- Handled undeliverable mail in accordance with established procedures.
- Maintained professional and effective public relations with customers and community members.
- Managed clerical duties within mail office and collaborated with other employees in team-centered environment.
- Collected mail from distribution and prepared in sequence for efficient delivery.
Customer Service Representative
Finish Line
01.2012 - 07.2012
- Educated customers on special pricing opportunities and company offerings.
- Escalated customer concerns, store issues and inventory requirements to supervisors.
- Consulted with customers to determine best methods to resolve service and billing issues.
Houseman
Conrad Hotel and Resort
07.2009 - 05.2010
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Washed and polished glass windows and doors to keep entryways clear and professional.
- Managed client laundry with proper care and attention to needs of different linens and articles of clothing.
- Communicated with other workers by telephone and radio to coordinate pump operations.
Driver
Navarre Corporation
01.2006 - 05.2007
- Followed safety rules to keep clean driving record with no accidents or incidents.
- Transported clients to specified destinations safely and on-time.
- Planned optimal routes to minimize delays and maximize time efficiency.
Education
High School Diploma -
Warren Central High School
Indianapolis, IN06.2004
Skills
- Event planning
- Safety regulations
- High-energy attitude
- Passenger support
- Driving and transportation
- Team building
- Communications
- Customer service
- Patient care
Certification
CPR certification
Timeline
Non-Emergency Medical Driver
PDQ
04.2025 - Current
Direct Support, Professional
Residential Services Inc.
10.2022 - 01.2024
Driver
Compass Consulting Services
02.2020 - 09.2021
House Manager
Swan Garden
12.2019 - 06.2020
Community Coach
Community Reach Center
08.2018 - 12.2019
Delivery Driver
FedEx Ground
05.2018 - 02.2019
Direct Support Professional
Compass Residential And Consulting
04.2018 - 12.2019
Direct Support Professional
Dungarvin
02.2018 - 09.2018
Direct Care Professional
Residential Services Inc.
01.2017 - 02.2018
Direct Support Professional
Quinton Residential Living
01.2015 - 01.2020
Caregiver
Home Instead Senior Care
12.2014 - 09.2016
City Carrier Assistant
United States Postal Service
01.2014 - 07.2014
Customer Service Representative
Finish Line
01.2012 - 07.2012
Houseman
Conrad Hotel and Resort
07.2009 - 05.2010
Driver
Navarre Corporation
01.2006 - 05.2007
High School Diploma -
Warren Central High School
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