Andre Buong
Charlotte,NC
Summary
Experienced Customer Service Representative with proven track record driving high customer satisfaction and creating positive customer experiences. Offers strong knowledge of customer service best practices. Highly organized, reliable and attentive to customer needs.
Overview
5
5
years of professional experience
Work History
Deli Clerk
Publix
09.2023 - Current
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Delivered exemplary customer service to guests, even in peak business periods to promote retention.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Made food according to standard recipes with requested changes for customer satisfaction.
Flooring Specialist
Lowes
04.2023 - 06.2023
- Provided product price information to customers
- Answered customer questions about products and services, helped locate merchandise, and promoted key items
- Provided exceptional services and pleasant shopping experiences to retail customers
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
Assistant Manager
Circle K
11.2020 - 01.2023
- Monitored security to protect employees, customers and property
- Set aggressive targets for employees to drive company success and strengthen motivation
- Established team priorities, maintained schedules and monitored performance
- Recruited, interviewed and hired employees and implemented a mentoring program to promote positive feedback and engagement
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Barista/Foodside
Harris Teeter
06.2019 - 11.2020
- Used POS system to accurately enter orders and process payments
- Helped management keep adequate supply on hand by notifying of shortages
- Prepared specialty drinks such as cappuccinos, lattes and mochas
- Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise
- Prevented infections and maintained store professionalism by cleaning and sanitizing work areas daily
- Controlled line and crowd with quick, efficient service
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
Education
High School Diploma -
Mallard Creek High
Charlotte, NC06.2020
Skills
- Coachable
- Customer Engagement
- Customer Service
- Adaptive
- Time management
- Goal driven
- Customer needs assessment
- Equipment Operation
Timeline
Deli Clerk
Publix
09.2023 - Current
Flooring Specialist
Lowes
04.2023 - 06.2023
Assistant Manager
Circle K
11.2020 - 01.2023
Barista/Foodside
Harris Teeter
06.2019 - 11.2020
High School Diploma -
Mallard Creek High