Andre Burton
Long Beach,WA
Summary
Dynamic Customer Service Representative with 5+ years of experience as a detail-oriented professional, excelling in problem-solving and customer focus. Adept at managing inquiries and enhancing satisfaction through effective communication, and attention to detail. Recognized for resolving issues efficiently, ensuring compliance, and fostering positive customer relationships in high-pressure environments. Seeking to secure a position that will enable me to use my strong communication and organizational skills, customer service background, and my ability to work well with people to enhance my professional skills in a dynamic and stable workplace.
Overview
8
8
years of professional experience
Work History
Customer Service Representative
Nations Benefits
Costa Mesa, California
05.2024 - 09.2024
- Streamlined customer inquiries by providing in-depth product information.
- Managed customer accounts and updated records as needed.
- Processed orders and handled returns efficiently and accurately.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
Customer Service Representative
Los Angeles County Metropolitan Transit Authority
Los Angeles, California
09.2021 - 01.2024
- Collaborated with team members to enhance service quality.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Customer Service Representative
First Transit
Anaheim, California
06.2016 - 09.2019
- Resolved customer complaints by providing effective solutions.
- Followed company policies to ensure compliance in all interactions.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Education
GED -
Banning High School
Wilmington, CA10-1993
Skills
Computer proficiency
Verbal and written communication
Interpersonal skills
Attention to detail
Customer focus
Active listening
Analytical thinking
Problem solving
Data entry and collection
Multitasking and organization
References
References available upon request.
Timeline
Customer Service Representative
Nations Benefits
05.2024 - 09.2024
Customer Service Representative
Los Angeles County Metropolitan Transit Authority
09.2021 - 01.2024
Customer Service Representative
First Transit
06.2016 - 09.2019
GED -
Banning High School