Andre Buttelo

• Increased lease renewals by effectively addressing tenant concerns and maintaining positive relationships.
• Coordinated move-ins and move-outs, ensuring seamless transitions for both new and departing residents.
• Maintained accurate records of all leasing activity, providing valuable data for management decision making.
• Conducted market research to stay informed on current trends and competitor pricing strategies, adjusting rental rates accordingly.
• Provided exceptional customer service to both current residents and prospective tenants, generating positive word-of-mouth referrals.
• Collaborated with maintenance teams to address any issues promptly, ensuring tenant satisfaction and retention.
• Developed marketing materials such as brochures, flyers, and online listings to attract potential renters.
• Organized resident events to foster a sense of community within the property, increasing tenant satisfaction levels.
• Assessed applicant eligibility based on financial stability and background checks, minimizing risk of delinquent accounts or evictions.
• Conducted regular inspections of vacant units to ensure they were ready for occupancy by new tenants in a timely manner.
• Enhanced communication between property management staff by implementing regular meetings focused on resolving issues more efficiently.
• Retained high-quality tenants through proactive relationship-building efforts aimed at addressing their needs before problems arose.
• Streamlined leasing processes for increased efficiency in handling applications, credit checks, and documentation.
• Negotiated favorable lease terms with prospective tenants to maximize revenue and ensure a mutually beneficial agreement.
• Managed property showings for prospective tenants, highlighting amenities and answering questions to secure interest in units.

Online Reputation Management:

• Proven experience in managing and enhancing online reviews and exposure through various platforms such as Google My Business, Yelp, and social media channels.
• Implemented strategies to solicit and respond to customer feedback, resulting in increased positive reviews and improved brand perception.
• Utilized data analytics and feedback to identify areas for improvement and implement targeted initiatives to enhance the company's online reputation.

• Maintained long-term relationships with property owners and other professionals to deliver best-in-class leasing consultation.
• Greeted clients, showed apartments, and prepared leases.
• Inspected properties before and after new tenant move-ins to schedule maintenance, cleaners and other services.
• Responded to requests and scheduled appointments for property showings.
• Collected rent and tracked resident payments and information in computer system.
• Contracted maintenance workers based on tenant needs and acted quickly to maintain tenant satisfaction during emergency situations.
• Assisted prospective tenants in paperwork completion and other logistics to facilitate smooth move-in processes.
• Collected monthly rent payments and other fees, always properly recording and processing money.
• Kept records accurate, detailed and fully compliant with reporting requirements to meet state, local and federal housing requirements.
• Distributed and followed up on tenant renewal notices.
• Resolved conflicts between tenants regarding noise, encroachments and parking.
• Used (Yardi, One-site, CRM,) to keep record of financial transactions and rental applications

• Arranged for transportation to and from airport, train station and events for visitors.
• Explained security policies and procedures to guests and hotel staff to promote visitor confidence and safety.
• Worked closely with guests, some VIP or celebrity, with high degree of respect for privacy.
• Scheduled deliveries of flowers, gifts, and other products and made reservations for spa services and dining.
• Maintained front desk's concierge book to provide visitors with access to relevant local information.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Devoted special emphasis to punctuality and worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
• Increased customer satisfaction by resolving product or service issues.
• Demonstrated respect, friendliness and willingness to help wherever needed.
• Received and processed stock into inventory management system.