Charles Callahan
Desert Hot Springs,CA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
16
16
years of professional experience
Work History
Sales And Service Consultant WFH
AT&T
05.2022 - 04.2023
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Analyzed problematic areas to provide recommendations and solutions.
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Managed multiple deadlines across several businesses to meet dynamic needs of multiple clients.
Technical Advisor Tier1 IOS WFH
Conduent
11.2019 - 08.2020
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Contributed technical oversight to assist team project fulfillment.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
Technical Support Representative WFH
Teleperformance USA
03.2017 - 03.2018
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Documented support interactions for future reference.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Customer Care Representative
EGS Call Center
11.2014 - 05.2016
- Responded to customer needs through competent customer service and prompt problem-solving.
- Assisted call-in customers with questions and orders.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Technician/Owner
Computer Quik Fix
01.2007 - 10.2014
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Organized work to meet demanding production goals.
- Maintained quality assurance and customer satisfaction objectives.
- Inspected equipment to identify areas of wear or causes of malfunctions.
Education
No Degree - Information Technology
Long Beach City College
Long Beach, CASkills
- Performance Tracking
- Client Requirements Assessment
- Timeline Development
- Assessments
Timeline
Sales And Service Consultant WFH
AT&T
05.2022 - 04.2023
Technical Advisor Tier1 IOS WFH
Conduent
11.2019 - 08.2020
Technical Support Representative WFH
Teleperformance USA
03.2017 - 03.2018
Customer Care Representative
EGS Call Center
11.2014 - 05.2016
Technician/Owner
Computer Quik Fix
01.2007 - 10.2014
No Degree - Information Technology
Long Beach City College
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