Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
andre casseus

andre casseus

Boca Raton

Summary

Dynamic customer service professional with extensive experience at Royal Caribbean Cruise Lines, excelling in guest relations and multilingual communication. Proven ability to foster loyalty and enhance guest experiences, leveraging problem-solving skills and proficiency in POS systems. Committed team player dedicated to delivering exceptional service in diverse environments.

Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.

High-energy professional skilled at welcoming guests, maintaining entrances and balancing server loads to optimize operations. Collaborative, hardworking and efficient at prioritizing and handling simultaneous tasks to promote positive dining experiences.

Organized Hostess with distinct commitment to first-rate customer service. Friendly worker known for maintaining excellent service levels in busy times and streamlining seating protocols. Successful at answering phones while greeting people in person and consistently upholding professional standards.

Skilled professional motivated to enhance customer loyalty with exceptional service. Maintains well-stocked, organized stations ready for any need. Exceeds customer expectations by providing friendly, prompt and attentive service tailored to customer's preferences.

Energetic professional in hospitality management, known for high productivity and efficiency in task completion. Possess specialized skills in customer service, conflict resolution, and time management. Excel at communication, teamwork, and adaptability, ensuring smooth operations and positive guest experiences in fast-paced environments.

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.

Overview

35
35
years of professional experience

Work History

International Guest Services Host

Royal Caribbean Cruise Lines
Miami
10.2010 - 03.2025
  • Developed long-term relationships with customers to increase opportunities for repeat business.
  • Processed payments from customers using a POS system.
  • Providing services at the ship guest services desk to all English speaking Guests and most of the non speaking English Guests.

Front Desk Clerk

El Rancho Hotel
Petion Ville
06.1990 - 05.1998
  • Performed bookkeeping activities to balance accounts and conduct nightly audits.
  • Promoted long-term loyalty by delivering professional, knowledgeable support to meet every need.
  • Greeted customers upon arrival and provided assistance with check-in or check-out procedures.

Interpreter/Liason

IOM/UNITED NATIONS
Port Au Prince
04.1995 - 07.1997
  • Interpreted verbal conversations between individuals with limited English proficiency.
  • Translated spoken words simultaneously orally or using hand signs, maintaining message content and style.
  • Participated in weekly team meetings with other interpreters to review cases and discuss best practices.
  • Scheduled trainings and school facilities for the locals in coordination with the UN agents in Haiti

Education

Accounting

Ecole De Commerce Maurice Laroche
Avenue Christophe,Haiti
06-1992

High School Diploma -

LAP:Lycee Alexandre Petion
Rue Petion,Haiti
08-1989

Accounting And Administration

INAGHEI
Avenue Christophe,Haiti

Skills

  • Customer service
  • POS systems
  • Payment processing
  • Guest relations
  • Multilingual communication
  • Team collaboration
  • Time management
  • Data entry
  • Cultural sensitivity
  • Problem solving
  • Team player mentality
  • Task prioritization
  • Foreign language skills
  • Detail-oriented
  • Verbal and written communication
  • Multitasking proficiency
  • Reservations

Languages

English
Full Professional
Spanish
Professional
French
Full Professional
Italian
Limited

Timeline

International Guest Services Host

Royal Caribbean Cruise Lines
10.2010 - 03.2025

Interpreter/Liason

IOM/UNITED NATIONS
04.1995 - 07.1997

Front Desk Clerk

El Rancho Hotel
06.1990 - 05.1998

Accounting

Ecole De Commerce Maurice Laroche

High School Diploma -

LAP:Lycee Alexandre Petion

Accounting And Administration

INAGHEI
andre casseus