ANDRE CESPEDES
Buford,GA
Summary
Multi-talented Cloud Ops Engineer effective at managing information, technical concerns, team member support, and Cloud implementation needs with speed and efficiency. Self-directed and knowledgeable with excellent relationship building and critical thinking skills. Bringing 10 years of experience in the Technology Industry.
Overview
8
8
years of professional experience
Work History
AWS Cloud Ops Engineer
Aderant
Atlanta, GA
04.2022 - Current
- Skilled using powershell & Terraform to deploy infrastructure as code (IaC) for AWS resources.
- Evaluate Cloud Application requirements and make architectural recommendations for implementation, deployment, and provisioning in AWS.
- Identify & define technical requirements to build new AWS based application as well as migrate on-prem applications to the cloud leveraging cloud native services.
- Have experience in a client-facing environment and interacting with technical and business stakeholders.
Systems Engineer
Novatech Inc
Alpharetta, GA
08.2021 - 04.2022
- Provide exceptional customer service
- Troubleshoot live production server environments
- Resolve escalated tickets from Level 1 System Specialists
- Provided senior technical support to both in-house staff and user departments
- Advised customers and users on required maintenance practices for diverse software systems to support OEM warranty requirements and industry best practices.
Support Specialist
Novatech Inc
Alpharetta, GA
09.2020 - 08.2021
- Consult via telephone to understand user problems, run through my own personalized customer facing scripts and ask probing questions to locate root causes
- Consistently receive positive feedback/reviews from clients
- Maintain composure and patience in face of difficult customer situations, applying de-escalation techniques
- Respond to eighty-five individual tickets weekly to provide end-user support on systems, software, various sized IT infrastructures
- Achieve root incident resolution in forty-five minutes or less.
Counter Sales Representative
Plumbing Distributors Inc.
Buford, GA
04.2017 - 03.2018
- Processed order transactions and handled debit and cash operations.
- Organized store by returning merchandise to proper areas and restocked displays.
- Stocked shelves and supplies and organized displays to focus customer attention on specific items.
- Delivered top quality customer service while managing multiple tasks.
- Pulled merchandise to fulfill orders to specification.
Education
Crossroads of NLP Certification - Developmental Psychology
NLP Center of Atlanta
Atlanta, GA03.2019
Associate of Science - Computer Engineering Technology
ITT Technical Institute
06.2013
Skills
- Active Directory Administrator
- O365 Global Administrator
- Proficient in Azure AD, One Drive, SharePoint
- Firewall and endpoint security
- Site to Site VPN configurations with various firewalls
- Manage wireless routers, switches, access Points
- AWS Cloud Services
- Proficient in All Windows OS (11,10,8,7,XP)
- Hardware and software configurations
- Chef Automate
- ConnectWise Products
- Proficient in RingCentral
- Troubleshooting
- Terraform Scripting
- Powershell Scripting
- Critical Thinking
- Improvising
Interests
Organization: , The Center of NLP
Issued Oct 2019
Neuro Linguistic Programming Practitioner
Organization: The Center of NLP
Issued March 2019
Keep this in mind If you have any questions regarding my resume.
Languages
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Serbian
Native/ Bilingual
Timeline
AWS Cloud Ops Engineer
Aderant
04.2022 - Current
Systems Engineer
Novatech Inc
08.2021 - 04.2022
Support Specialist
Novatech Inc
09.2020 - 08.2021
Counter Sales Representative
Plumbing Distributors Inc.
04.2017 - 03.2018
Crossroads of NLP Certification - Developmental Psychology
NLP Center of Atlanta
Associate of Science - Computer Engineering Technology
ITT Technical Institute
Similar Profiles
Jedd TateJedd Tate
Product Support Specialist at AderantProduct Support Specialist at Aderant
Gray KimGray Kim
Senior Technical Consultant & Principal Technical Consultant Team Lead at AderantSenior Technical Consultant & Principal Technical Consultant Team Lead at Aderant
MARC CLARKMARC CLARK
Business Development Representative at AderantBusiness Development Representative at Aderant