Andre Chappell Jr
Fayetteville,North Carolina
Summary
A dynamic leader with a proven track record at Foodlion Grocery Store, enhancing customer service excellence and driving sales growth. Expert in team training and development, boasting significant improvements in staff performance and customer satisfaction. Skilled in inventory control and problem-solving, I consistently exceed employer expectations by delivering results and fostering a culture of achievement and responsibility—an empathetic professional in customer service known for high productivity and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, and adaptability, ensuring positive experiences and outcomes for customers.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Customer Service Lead
Foodlion Grocery Store
Fayetteville, North Carolina
01.2024 - 09.2024
- Handled cash and credit card payments and returned receipts, change, and payment cards to customers.
- Assisted customers with price checks, lifting heavy items, and addressing other inquiries.
- Supported sales team members in driving growth and development.
- Provided expertise on product knowledge, services, policies, and procedures to customers.
- Collaborated with sales team members to stay current on inventory levels and resolve item issues.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Trained new team members on proper service methods, and evaluated service delivery using a quality assurance program.
- Assisted the cashier with sales and traffic flow.
- Analyzed customer data to provide insights on trends, preferences and needs.
- Consulted with customers regarding needs and addressed concerns.
- Handled customer inquiries and complaints in a professional manner.
- Worked with senior leadership to address and resolve disciplinary issues and boost overall team success.
- Handled cash and credit card payments and returned receipts, change and payment cards to customers.
- Assisted operators with handling calls and took over escalated concerns to deliver expert solutions.
- Assisted customers with price checks, lifting heavy items and addressing other inquiries.
Assistant Store Manager
Spencer's Gifts
Fayetteville, North Carolina
10.2020 - 03.2023
- Assisted in recruiting efforts by interviewing candidates for open positions in the store.
- Supervised a team of employees and provided ongoing training to ensure high levels of customer satisfaction.
- Monitored progress by establishing plans, budgets and measuring results.
- Supervised cashiers in processing credit, debit and cash payments to streamline sales.
- Led teams in planning, implementation and execution of merchandising and operating initiatives to streamline business effectiveness.
- Answered customer questions and addressed problems and complaints in person and via phone.
- Maintained accurate records of all transactions, stock levels and employee performance metrics.
- Handled scheduling for store shifts to achieve adequate staffing.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
- Oversaw daily cash handling procedures, reconciling discrepancies as necessary.
- Conducted regular performance reviews with staff members to assess individual progress and set goals for future development.
- Completed frequent walk-throughs and directed team members to correct issues impacting store appearance or professionalism.
- Trained new employees on store policies, procedures and customer service standards.
Roof Inspector
Southern Premier Roofing
Fayetteville, North Carolina
08.2022 - 02.2023
- Assessed roof assemblies to determine the need for repairs or replacement.
- Performed visual inspections of flashing, skylights, chimneys, vents, gutters, and downspouts.
- Recommended preventive maintenance strategies based on inspection results.
- Maintained daily contact with contractor representatives to review schedules, correct deficiencies and discuss future activities.
- Documented all findings in detailed reports and photographs.
- Re-evaluated commercial and residential constructions with previous failed inspections.
- Documented violations and issued documentation such as stop work orders to contractors or owners.
- Analyzed potential problems due to poor ventilation or inadequate insulation.
- Performed inspections of current construction, refurbishment, and repair projects.
- Advised clients on various types of roofing options available to them.
- Collaborated with contractors to ensure quality installation of new roofs.
- Gave information about methods and materials to correct problems and bring construction in compliance with ordinances and codes.
Forklift Operator
Mann+Hummel
Fayetteville, North Carolina
02.2022 - 08.2022
- Checked shipments for damaged or incorrect items.
- Tied and secured loads to prevent shifting or damage to items.
- Noted and recorded receipt of materials on drivers' paperwork.
- Utilized RF scanner technology while moving stock within facility in order to maintain accurate inventory levels.
- Inspected loads prior to lifting to determine weight distribution and stability.
- Relocated goods from dock area to appropriate storage locations.
- Estimated weights, heights, and centers of balance to make precise placements.
- Maneuvered forklift over and around loaded pallets, boxes and other materials.
- Unloaded incoming items from trucks and rail cars and transported materials to staging area.
- Transported material to correct locations and documented inventory changes.
- Operated power material handling equipment to accurately select and palletize loads.
- Moved freight, stock and other materials to and from storage and production areas and loading docks.
Cashier
Yankee Candle
Fayetteville, North Carolina
10.2020 - 07.2021
- Answered customer questions and provided store information.
- Answered phone calls to assist customers with questions and orders.
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Helped customers find specific products, answered questions, and offered product advice.
- Balanced daily transactions on a computerized point-of-sale system.
- Stocked shelves with merchandise when needed.
- Welcomed customers, offering assistance to help find store items.
- Issued receipts, refunds, credits or change due to customers.
- Followed company security procedures for handling large sums of money.
- Worked closely with front-end staff to assist customers.
Cashier
Finish Line
Fayetteville, North Carolina
10.2019 - 12.2020
- Kept check-out areas clean, organized and well-stocked to maintain attractive store.
- Greeted customers and answered any questions they had about the store's products and services.
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Maintained current knowledge of store promotions to highlight sales to customers.
- Trained and mentored new cashiers to maximize performance with skilled, efficient and knowledgeable team members.
- Stocked shelves with merchandise when needed.
- Counted and balanced cashier drawers.
92R Parachute Rigger
US Army
Fort Bragg, NC
11.2014 - 10.2020
- Inspected orders for accuracy by carefully reviewing containers, products, packaging and labeling.
- Monitored inventory levels of materials used in the rigging process such as webbing, thread, buckles.
- Assembled, lined and padded cartons and containers.
- Installed reserve static lines for emergency deployment systems.
- Obtained, moved and sorted products and materials.
- Managed packing and rigging of parachutes.
- Unpacked, verified and recorded incoming merchandise or material.
- Provided technical advice regarding parachute rigging operations to other departments within the organization.
- Loaded and unloaded cargo from aircrafts with utmost care as per instructions given by the pilot and captain.
- Developed quality assurance processes for evaluating performance of newly developed products related to parachuting operations.
- Supervised a team of riggers during the packing process to ensure quality control.
- Measured, weighed and counted products and materials.
- Repaired and replaced damaged or worn components of parachutes.
Coaching Assistant
Armory Athletics
Montgomery, AL
05.2012 - 10.2014
- Maintained accurate records of athletes' progress, attendance, and eligibility.
- Designed and implemented comprehensive training programs tailored to team's strengths and weaknesses.
- Collaborated with athletic directors, parents, and other coaches to support athlete development.
- Communicated rules and expectations to student athletes and performed necessary corrective actions.
- Operated a variety of machinery and tools safely and efficiently.
- Recruited potential athletes by sending recruitment letters, meeting with recruits and arranging and offering incentives.
- Created culture of good sportsmanship, cooperation and responsibility among athletes and coaching staff.
- Implemented injury prevention and conditioning programs to maintain athlete health and performance.
- Monitored and evaluated athlete's performance, providing constructive feedback and personalized coaching.
Education
High School Diploma -
Jefferson Davis High School
Montgomery, AL05-2014
Some College (No Degree) - Constitutional Law
Fayetteville Technical Community College
Fayetteville, NCSkills
- Customer service excellence
- Sales
- Billing arrangements
- Team training and development
- Call center experience
- Telephone etiquette
- Payment processing
- Cash handling
- Staffing oversight
- Administrative duties
- Account management
- Customer complaint resolution
- Email Etiquette
- Status updates
- Department operations
- Order management
- Organization
- Problem-solving
- Data entry
- Stock management
- Sales expertise
- Inventory control
- Cash auditing
- Shift scheduling
- Staff management
- Sales growth
Accomplishments
• Completed four TDYs in the military in 3 different countries.
• Completed 3 Change of Command Ceremonies.
• Graduated Top 5 of my AIT Class
• Award "Eagle Eye Marksman" While qualifying with an M-16 Rifle.
• Combative Training Levels 1 and 2.
Certification
- BA5 M1151: TRUCK UTILITY
- BBM M1097: TRUCK UTILITY HV
- C6K M1112: TRLR TANK WATER
- CCE M116A2: CHASSIS TRAILER
- MA3 MEP-1040: GEN ST D
- ACCIDENT AVOIDANCE/ DEFENSIVE DRIVING
- COMMANDER'S INTERVIEW
- NIGHT VISION DEVICE TRAINING
Timeline
Customer Service Lead
Foodlion Grocery Store
01.2024 - 09.2024
Roof Inspector
Southern Premier Roofing
08.2022 - 02.2023
Forklift Operator
Mann+Hummel
02.2022 - 08.2022
Assistant Store Manager
Spencer's Gifts
10.2020 - 03.2023
Cashier
Yankee Candle
10.2020 - 07.2021
Cashier
Finish Line
10.2019 - 12.2020
92R Parachute Rigger
US Army
11.2014 - 10.2020
Coaching Assistant
Armory Athletics
05.2012 - 10.2014
High School Diploma -
Jefferson Davis High School
Some College (No Degree) - Constitutional Law
Fayetteville Technical Community College