Andre Chatman
Memphis,TN
Summary
Business-conscious General Manager bringing over 12 years of experience in the tech industry. Focused and enthusiastic professional offering leadership for employee relations through effective communications, training and development. Measures performance to company goals and standards and establishes targets for improvements in safety, quality, cost and delivery.
Overview
17
17
years of professional experience
Work History
Assistant Retail Store Manager
The UPS Store Inc.
Memphis, TN
11.2023 - Current
- Assisted in the development of store policies and procedures to ensure compliance with company standards.
- Analyzed sales reports to identify areas for improvement in product selection or pricing strategies.
- Identified ways to reduce operational costs while ensuring quality standards were met.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Mitigated business risks by working closely with staff members and assessing performance.
- Created effective business plans to focus strategic decisions on long-term objectives.
Business Owner
Alchemy Experience LLC
MEMPHIS, Tennessee
09.2021 - Current
- Interviewed, trained and supervised employees.
- Determined pricing for products or services based on costs and competition.
- Kept records for production, inventory, income and expenses.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Monitored food storage, handling, preparation and delivery to maintain health and safety standards.
- Purchased food and supplies according to department needs.
- Created and adjusted department schedules and individual shift assignments.
General Manager (Multi Store)
Verizon Wireless
Memphis, TN
02.2021 - 04.2022
- Delivered exceptional client experiences through hands-on leadership of associates and managers.
- Developed service and sales strategies to improve retention and revenue.
- Led employee evaluations with constructive feedback to boost performance.
- Recruited, interviewed and hired qualified staff for open positions.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
General Manager
Verizon Wireless
Memphis, TN
06.2010 - 02.2021
- Managed inventory levels and conducted corrective action planning to minimize long-term costs.
- Recruited, trained and empowered employees to achieve key performance indicators.
- Guided management and supervisory staff to promote smooth operations.
- Created schedules and monitored payroll to remain within budget.
- Supervised employees through planning, assignments and direction.
Sales Representative
Verizon Wireless
Memphis, TN
06.2007 - 06.2010
- Fostered relationships with customers to expand customer base and retain business.
- Improved overall customer purchasing experiences to promote steady revenue.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Created and implemented store displays, promoting sales and growth.
- Developed customized sales techniques to successfully sell and upsell services to new and existing clients.
Education
Bachelor of Arts - Interdisciplinary Studies
The University of Tennessee - Martin
Martin, TNSkills
- Strong Communication and Interpersonal Skills
- Sales Team Development
- Cross-Functional Team Management
- Management Team Building
- Decision Making
- Employee Motivation
- Process Improvements
- Staff Development
- Performance Evaluation and Monitoring
- Problem Anticipation and Resolution
- Hiring and Onboarding
- SAP
- Kronos
Timeline
Assistant Retail Store Manager
The UPS Store Inc.
11.2023 - Current
Business Owner
Alchemy Experience LLC
09.2021 - Current
General Manager (Multi Store)
Verizon Wireless
02.2021 - 04.2022
General Manager
Verizon Wireless
06.2010 - 02.2021
Sales Representative
Verizon Wireless
06.2007 - 06.2010
Bachelor of Arts - Interdisciplinary Studies
The University of Tennessee - Martin