Costumer Service Manager
Style Q Publishing
Atlanta, GA
- Provided exceptional customer service to ensure customer satisfaction.
- Developed and implemented strategies for providing excellent customer service experience.
- Monitored staff performance to ensure adherence to customer service standards.
- Conducted regular training sessions for staff on new products, services, and customer service techniques.
- Drafted scripts for agents handling incoming calls so that they can respond accurately and effectively.
- Served as point-of-contact between customers and internal teams regarding escalated issues requiring special attention.
- Analyzed call center data to identify trends in customer issues and recommend solutions accordingly.
- Performed quality assurance checks on calls handled by agents in order to maintain high levels of accuracy in responses provided by agents.