Summary
Overview
Work History
Education
Skills
Accomplishments
Affiliations
Inducted in the Trumbull County African American Hall of Fame
Interests
Work Availability
Software
Timeline
Generic

Andre clarke

Warren,OH

Summary

Dynamic Senior Quality Analyst III at Dark Matter Technology with a proven track record in enhancing product quality through rigorous testing and continuous improvement. Skilled in API testing and team leadership, I foster collaboration and drive efficiency, achieving significant reductions in production errors while mentoring team members to excel in quality control practices.

Experienced with quality assurance processes and driving continuous improvement. Utilizes strong analytical skills to identify and resolve product quality issues. Track record of effective collaboration and maintaining high standards of quality.

Quality assurance professional committed to delivering high standards and reliable results. Extensive experience in leading quality improvement projects and implementing effective testing methodologies. Known for fostering collaborative team environments and adapting to dynamic project requirements. Skilled in problem-solving and process optimization.

Overview

40
40
years of professional experience

Work History

Senior Quality Analyst III

Dark Matter Technology
05.2011 - 05.2025
  • Improved product quality by implementing rigorous testing protocols and identifying areas for improvement.
  • Reduced production errors by training team members on best practices in quality control and continuous improvement techniques.
  • Implemented metrics-driven approach to measure process effectiveness, enabling data-driven decision making in pursuit of superior product quality.
  • Conducted regular audits of internal processes, identifying opportunities to enhance overall product quality and consistency.
  • Managed Quality Analyst team effectively, setting clear expectations and providing guidance on achieving desired outcomes related to product performance metrics.
  • Spearheaded implementation of new software tools designed to streamline QA workflows and simplify data management processes for improved efficiency gains.
  • Estimated work requirements and labor hours for sprint planning.
  • Collaborated with Product Development teams to establish performance baselines for new products, setting high standards that guided ongoing QA efforts from inception through release.
  • Developed customized training materials for new hires, promoting rapid onboarding without compromising attention to detail or adherence to quality guidelines.
  • Facilitated open lines of communication between departments, fostering a culture of continuous improvement and shared accountability for product performance.
  • Created test cases and automation scripts.
  • Performed regression, exploratory and negative tests.
  • Documented and executed detailed test plans and test cases and summarized and logged audit findings for reporting purposes.

Senior Account Manager

Verizon
08.2008 - 06.2010
  • Developed long-lasting client relationships by providing exceptional customer service and support.
  • Enhanced communication between departments for more effective problem-solving and collaboration.
  • Coordinated efforts across teams to ensure seamless delivery of products and services to clients.
  • Provided extensive support in sales, technical and business areas to key accounts.
  • Developed deep knowledge of customer businesses and relationship to company objectives.
  • Mentored junior account management professionals to develop skills and increase company revenue.
  • Streamlined account management processes, improving overall efficiency and productivity.

Senior Account Coordinator

Bank of America
01.2000 - 07.2008
  • Developed strong relationships with clients, resulting in increased loyalty and repeat business.
  • Collaborated closely with cross-functional teams to ensure seamless service delivery for clients.
  • Served as a trusted advisor for clients seeking guidance on industry trends or best practices in their respective fields.
  • Maximized client retention with proactive follow-ups, relationship-building activities, and personalized care initiatives.
  • Resolved escalated client complaints efficiently, minimizing negative impact on overall account health while maintaining professionalism at all times.
  • Managed multiple accounts simultaneously while maintaining high levels of accuracy and attention to detail.
  • Provided comprehensive support during sales presentations, contributing to a higher closing rate for the team.
  • Reduced client attrition by proactively identifying potential issues and providing tailored solutions.
  • Optimized revenue generation by upselling services and products based on thorough understanding of client needs.
  • Mentored junior account coordinators, promoting professional growth and skill development within the team.
  • Boosted client satisfaction by effectively managing account portfolios and promptly addressing their concerns.
  • Implemented effective communication strategies, ensuring timely updates for both clients and team members.
  • Escalated issues to appropriate channels as necessary.
  • Maintained up-to-date knowledge of products and services offered to customers.

Supervisor

UPS
09.1991 - 01.1999
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Demonstrated commitment to the organization''s core values, leading by example and fostering a culture of excellence.
  • Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Implemented safety protocols to minimize workplace accidents and maintain compliance with industry standards.
  • Reduced employee turnover by fostering a positive work environment and providing ongoing feedback to staff members.
  • Enhanced operational workflow, identifying and eliminating bottlenecks in daily procedures.
  • Developed comprehensive training program for new hires, significantly reducing learning curve and integrating them into team quickly.

Corporal

USMC Camp Pendleton
11.1985 - 11.1989
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.

Education

Engineering

Youngstown State University
Youngstown, OH

Computer Information Technology

Youngstown ITT
Youngstown, OH
05-2011

Skills

  • Continuous improvement mindset
  • Strong communication skills
  • Agile frameworks
  • Team leadership
  • API testing experience
  • Documentation skills
  • Test management tools
  • Test script development
  • Writing test cases
  • Defect tracking tools
  • Regression testing techniques
  • Expert test planning
  • Manual testing expertise
  • Functional testing
  • SQL
  • Regression testing
  • QA methodologies mastery
  • Test case development
  • Teamwork and collaboration
  • Multitasking
  • Time management
  • Problem-solving

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Documented and resolved [Issue] which led to [Results].
  • Resolved product issue through consumer testing.

Affiliations

  • President of The Warren Little Raider Football Organization
  • Warren Middle School Football Coach
  • Trustee at Second Baptist Church
  • Warren Athletic Club Baseball Coach
  • Warren Middle School Head Basketball Team
  • Member of King Solomon Lodge #87 PHF&M
  • Member of Mizpha Chapter 66 of the Eastern Stars
  • Secretary of the Eastern Ohio Youth Football League Executive Board

Inducted in the Trumbull County African American Hall of Fame

I was selected as a Member of the TCAAA Hall of Fame for the 2025 Class as a Community Leader and Shining example of one the Counties Influential Leaders.

Interests

  • Participating in local clean-up initiatives
  • Supporting STEM education initiatives and mentorship programs
  • I enjoy helping others and giving back to the community
  • Cooking
  • Fundraising Events
  • Youth Development Programs
  • I like trying new recipes and food trends
  • Golfing

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Software

Azure Ops

Excel

Timeline

Senior Quality Analyst III

Dark Matter Technology
05.2011 - 05.2025

Senior Account Manager

Verizon
08.2008 - 06.2010

Senior Account Coordinator

Bank of America
01.2000 - 07.2008

Supervisor

UPS
09.1991 - 01.1999

Corporal

USMC Camp Pendleton
11.1985 - 11.1989

Engineering

Youngstown State University

Computer Information Technology

Youngstown ITT

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