Andre Cordero
La Puente,CA
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Bank Officer
City National Bank
01.2022 - Current
- Enhanced customer satisfaction by efficiently handling inquiries and providing accurate information on banking products.
- Mentored junior staff members, improving their skillset and overall productivity within the team.
- Conducted training sessions for fellow employees on new software applications, ensuring a seamless transition and improved productivity.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Answered constant flow of customer calls with minimal wait times.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Education
High School Diploma -
West Covina High School
West Covina, CA06.1999
Skills
- Self-motivated nature
- Problem-solving skills
- Risk Management
- Customer Service-Oriented
- Staff Training
- Cross-Selling Products
- Fraud prevention
- Know Your Customer
- Critical Thinking
- Decision-Making
Timeline
Bank Officer
City National Bank
01.2022 - Current
High School Diploma -
West Covina High School