Andre Crawley
Washington Court House
Summary
Hardworking Backroom Associate focused on maximizing team efficiency and customer service by retrieving, stocking and moving merchandise. Knowledgeable about customer service standards and sales processes.
Diligent Backroom Associate with demonstrated skills in organizing stock, operating equipment and transporting items. Proficient in merchandising and replenishment of floor stock. Offering 12 years of related experience.
Skilled in unloading trucks, moving merchandise and stocking shelves. Enthusiastic, positive and dedicated professional proficient in correct procedures for stocking and rotating merchandise. Physically fit and active.
Proven skills in supporting warehouse operations by keeping accurate records and checking shipments. Detail-oriented in evaluating products, processing paperwork and coordinating movements around warehouse locations. Familiar with operating equipment and staying on top of maintenance demands.
Results-oriented professional with a diverse background in management and customer service.
Proven to conceptualize, plan and manage successful business operations. Additional experience in customer service in retail banking, parcel delivery service operations and inventory management. Dedicated, well organized, highly communicative and detail-oriented.
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
7
7
years of professional experience
Work History
Maintenance Supervisor
Walmart Stores,INC
05.2020 - 11.2020
- Coordinated preventative maintenance schedules, verifying equipment safety and function.
- Completed partial or full dismantling of equipment to quickly repair or replace defective components and restore functionality.
- Supervise employees.
- Kept track of equipment, inventories, and system upgrades in order to prepare and present detailed reports to upper management.
- Provided guidance to management regarding project bids for onsite improvements.
- Established and documented protocols for preventive maintenance procedures, decreasing equipment issues, and reducing downtime.
- Increased productivity by reducing downtime, budgeting effectively, allocating tasks, and maintaining high standards of safety and work quality.
- Paid close attention to guidelines, specifications, and detailed instructions to continuously adhere to strict operational and maintenance regulations.
- Monitored employee work tasks while installing, aligning, and balancing new equipment for projects.
- Tracked and progressed maintenance requests in CMMS systems to meet schedules.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Supervised team of installers and mechanics to complete work on time and to company standards.
- Monitored daily progress and work quality to provide guidance and direction to mechanics and installers.
- Monitored priorities and liaised between maintenance team and management, delegating tasks to complete on time.
- Optimized supply levels to keep stock within ideal parameters for expected needs.
- Contributed to development, implementation, and execution of maintenance programs.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Evaluated final results to determine quality levels and isolate root causes of any identified faults.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Analyzed and identified equipment failure root causes and initiated correction actions.
Backroom Supervisor
Walmart Stores,INC
08.2016 - 02.2017
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Evaluated incoming shipments for quality issues and processed unacceptable materials for return.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
- Inspected work areas to keep free of hazards and maintain proper function of safety equipment.
- Trained new team members on proper and safe use of tools and equipment.
- Assigned tasks to team members to complete within designated time frames.
- Supervised team of helpers, laborers and material movers to efficiently complete tasks.
- Met or exceeded production goals and objectives by following strict procedures.
- Enforced team adherence to safety regulations and protocols.
- Monitored progress of tasks to provide feedback for improvement.
- Developed and implemented strategies to improve team productivity and efficiency.
- Handled day-to-day shipping and receiving overseeing more than 1,000 packages per day.
- Evaluated team performance and provided feedback on areas requiring improvement.
- Resolved conflicts between team members and addressed complaints or grievances.
- Developed standard operating procedures for team to follow and maintained records of activities.
- Maintained accurate records of team attendance and documented disciplinary actions.
- Scheduled shifts and shift changes to accommodate workload and customer needs.
- Monitored production levels and implemented measures to increase output.
Backroom Team Lead
Walmart Stores,INC
02.2016 - 08.2016
- Received incoming merchandise and stored in correct stock locations.
- Maintained orderly stockroom for ease of retrieval.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
- Evaluated supplies and product inventory to check for quality and quantity issues and returned unacceptable materials to vendors.
- Performed weekly inventory counts to verify stock levels.
- Assisted customers with transporting large merchandise to waiting vehicles.
- Kept work areas neat, clean and free from debris.
- Stocked shelves, racks and cases with new or transferred merchandise.
- Maintained tidy and clean work areas to promote optimal productivity and safety standards.
- Followed orders precisely for correct items, sizes and quantities.
- Kept aisles clear and clean while restocking to prevent accidents and enable others to easily pass by.
- Greeted customers and directed to requested products.
- Moved merchandise using forklifts, pallet jacks and hand trucks.
- Labeled products, rotated stock and fronted merchandise for appealing display.
- Interacted with guests in friendly and knowledgeable way.
- Pulled merchandise from inventory storage and documented quantities to maintain accuracy.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Reviewed order slips, picked products and staged merchandize to be shipped.
- Oversaw warehouse staff and maintained efficiency in fast-paced environment.
- Transported merchandise pallets to move in warehouse.
- Stocked warehouse efficiently by comparing item numbers with storage locations.
- Managed timely and effective replacement of damaged or missing products.
- Prepared and checked outbound shipments for accuracy.
- Recorded daily activities for inventory control.
- Received new stock and input values into computer system.
- Tracked production and quality control systems to proactively identify deficiencies.
- Worked with customers to pack items according to specific desires and requirements.
Backroom Inventory Associate
Walmart Stores,INC
01.2014 - 02.2015
- Maintained inventory count, tracked usage, and documented variances.
- Managed inventory storage in clean and organized fashion.
- Completed scheduled audits with efficient and accurate approach.
- Placed orders for new supplies based on established needs and special circumstances.
- Kept up-to-date on store, shelf, and products.
- Received incoming merchandise and stored in correct stock locations.
- Used hand-held devices and computers to record and monitor inventory levels and completed audits to uncover and address inaccuracies.
Education
High School Diploma -
West Side High School
Newark, NJ06.2004
Skills
- Merchandise Pick-Up Procedures
- Stock Organization
- Stock Replenishment
- Receiving Experience
- Shipment Processing
- Return Processing Expertise
- Product Sorting
- Product Merchandising
- Customer Service
- Order Fulfillment
- Retail Merchandising
- Loading and Unloading
- Loss Prevention
- Shipping and Receiving
Timeline
Maintenance Supervisor
Walmart Stores,INC
05.2020 - 11.2020
Backroom Supervisor
Walmart Stores,INC
08.2016 - 02.2017
Backroom Team Lead
Walmart Stores,INC
02.2016 - 08.2016
Backroom Inventory Associate
Walmart Stores,INC
01.2014 - 02.2015
High School Diploma -
West Side High School