Andre Crosby
Soso,United States
Summary
Experienced with customer relationship management, ensuring high levels of customer satisfaction and retention. Utilizes persuasive communication techniques to drive sales and foster customer loyalty. Track record of effectively collaborating with team members to achieve sales objectives and maintain positive store environment. Tech-savvy innovator with hands-on experience in emerging technologies and passion for continuous improvement. Skilled in identifying opportunities for technological enhancements and implementing effective solutions. Adept at leveraging new tools and methods to solve problems and enhance productivity. Excels in adapting to fast-paced environments and driving technological advancements. Goal-oriented individual versed in greeting high-volume of customers and recommending merchandise based on individual requirements. Skilled at creating displays to promote higher sales, completing cash register transactions and maintaining accurate records of all transactions.
Overview
18
18
years of professional experience
1
1
year of post-secondary education
Work History
Supervisor
Hol-Mac Corporation
09.2015 - Current
- Manually set up machinery, lathes and grinders.
- Used CNC and manual equipment to perform both initial and final machining.
- Calibrated machines to maintain required productivity levels and adherence to quality standards.
- Closely monitored equipment to detect and report malfunctions and prevent accidents.
- Completed projects on time and under budget and maintained equipment and tools.
- Obtained blueprints and support materials from suppliers and engineers.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
Inside Sales Representative
Howard Industry
09.2014 - 09.2015
- Answered customers' questions regarding products, prices, and availability.
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Managed friendly and professional customer interactions.
Retail Sales Specialist
Lowes Home Improvment
09.2013 - 07.2016
- Increased customer satisfaction by providing expert product knowledge and personalized recommendations.
- Provided exceptional customer service by attentively listening to needs and offering tailored solutions.
- Consistently met or exceeded individual sales goals while contributing to overall store success.
- Delivered in-depth information on product features so customers could make educated decisions before purchase.
Shift Manager
Rasing Canes Chicken Fingers
11.2012 - 09.2013
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Promoted a positive work environment through open communication and constructive feedback.
- Kept employees operating productively and working on task to meet business and customer needs.
Shift Manager
McDonald's Restaurant
05.2007 - 11.2012
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Tracked receipts, employee hours, and inventory movements.
- Created and implemented strategies for improving operational efficiency and accuracy.
- Kept employees operating productively and working on task to meet business and customer needs.
- Established operational objectives and work plans and delegated assignments to subordinate managers.
- Achieved consistent customer satisfaction by addressing concerns promptly and professionally.
Education
High School Diploma -
West Jones High School
Laurel, MS05.2008
Associate of Arts - Liberal Arts And General Studies
Jones County Junior College
Ellisville, MS05.2021
Bachelor of Science - Business
University of Phoenix
Tempe, AZ 05.2024 - 12.2024
Skills
Problem-solving
Effective communication
Time management capabilities
Management
Organizational skills development
Product knowledge expertise
Timeline
Bachelor of Science - Business
University of Phoenix
05.2024 - 12.2024
Supervisor
Hol-Mac Corporation
09.2015 - Current
Inside Sales Representative
Howard Industry
09.2014 - 09.2015
Retail Sales Specialist
Lowes Home Improvment
09.2013 - 07.2016
Shift Manager
Rasing Canes Chicken Fingers
11.2012 - 09.2013
Shift Manager
McDonald's Restaurant
05.2007 - 11.2012
High School Diploma -
West Jones High School
Associate of Arts - Liberal Arts And General Studies
Jones County Junior College
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