Andre David
Fort Sill
Summary
Seasoned Army Non-Commissioned Officer with a solid background in strategic planning, risk management, and team leadership. Known for strong decision-making skills coupled with ability to drive operational excellence. Significant experience in fostering interdepartmental collaboration, coordinating logistics and leading troops to success. Demonstrated impact in previous role through effective training of personnel and implementation of improved processes. With a background of reputable customer service, bringing strong personal speaking skills paired with in-depth knowledge of systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.
Overview
11
11
years of professional experience
Work History
Independent Dealer
AMSOIL
Fort Hood
11.2023 - Current
- Ensured customer satisfaction by addressing any complaints or concerns promptly.
- Researched current market trends in order to identify potential areas for growth within the dealership's market share.
- Reviewed sales records daily in order to maintain accurate inventory levels at all times.
- Generated reports detailing sales volume achieved by each member of the sales team.
- Established relationships with key vendors in order to secure special discounts for parts and supplies needed for repairs and maintenance services offered by the dealership.
- Maintained a clean work area by organizing stockroom shelves and keeping the showroom floor neat.
- Negotiated prices with customers in order to close deals quickly and efficiently while maximizing profits for the dealership.
Fire Control Sergeant
US Army
Fort Sill
06.2017 - Current
- Created detailed plans outlining the steps needed for effective fire operations of field artillery.
- Monitored radio frequencies and responded to calls for assistance from other units or sections of the unit.
- Supervised the installation, maintenance, and repair of fire control systems in field artillery.
- Provided guidance and advice to junior staff members on responding to calls for fire or mission criteria.
- Maintained accurate records of all incidents, including the Memorandum for the Records, and response times.
- Ensured that all equipment was inspected regularly according to established standards.
- Operated equipment in environment with attention towards safety to avoid workplace accidents.
- Educated employees in proper use of personal protective equipment and enforced safety requirements to minimize workplace accidents.
- Educated subordinates on proper equipment maintenance and troubleshooting techniques to promote unit efficiency.
- Trained continuously to maintain required physical fitness for demanding work.
- Analyzed situations to quickly adopt courses of action with regard to surroundings and circumstances.
- Provided clear and decisive leadership by rapidly assessing and responding to changing field conditions.
Customer Service Representative
Gordons Food Service
Franklin
02.2014 - 11.2017
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Provided accurate information about products and services to customers.
- Developed strong relationships with customers by providing personalized assistance and support.
- Maintained a high level of professionalism when dealing with difficult customers.
- Resolved customer complaints promptly and efficiently.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
Audio Visual Technician
Greenfield School District
Greenfield
09.2014 - 06.2017
- Provided technical support for audio visual equipment and systems.
- Performed maintenance checks on all audio visual equipment to ensure proper operation.
- Coordinated with vendors for ordering of parts and materials needed for repairs or installations.
- Conducted inspections of event spaces prior to shows and meetings to identify any potential problems with the AV system setup.
- Installed, configured, tested, and maintained audio visual equipment in accordance with industry standards.
- Operated lighting boards, video switchers, projectors, camera's microphones during live events.
- Maintained an inventory of all AV supplies such as cables, connectors, adapters.
- Troubleshot and resolved audio visual system issues.
- Provided training on the use of audio-visual equipment to staff members as needed.
- Monitored and repaired range of equipment, including audio, video and video conferencing systems.
Customer Service Representative
Kohls Department Store
Greendale
10.2016 - 03.2017
- Provided accurate, valid, and complete information to customers.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Processed orders accurately and efficiently according to established procedures.
- Assisted customers in navigating through website features and functions to locate desired information or products.
- Resolved customer complaints promptly and professionally.
- De-escalated customer issues with proven conflict mediation and problem-solving abilities.
Education
High School Diploma -
Greenfield High School
Greenfield, WI05-2017
BBA - Cyber Security
University of Phoenix
Tempe, AZSkills
- Customer service
- Inventory management
- Sales reporting
- Market research
- Vendor relations
- Price negotiation
- Conflict resolution
- Team leadership
- Problem solving
- Equipment maintenance
- Effective communication
- Relationship building
- Stress tolerance
- Money handling expertise
- Team collaboration
- Continuous improvement
- Interpersonal skills
- Multitasking
- Equipment cleaning
- Training and development
- Staff management
- Clear communication
- Risk management
- Goal setting
- Work prioritization
- System monitoring
- Data backup
- Azure active directory
- Office 365 administration
- SharePoint administration
- Microsoft exchange management
- Microsoft Office Suite
- Network performance monitoring
- Troubleshooting and maintenance
- Network administration
- Software installation
- Software testing
- Azure functions
- Azure Virtual Network
- Software configuration
Timeline
Independent Dealer
AMSOIL
11.2023 - Current
Fire Control Sergeant
US Army
06.2017 - Current
Customer Service Representative
Kohls Department Store
10.2016 - 03.2017
Audio Visual Technician
Greenfield School District
09.2014 - 06.2017
Customer Service Representative
Gordons Food Service
02.2014 - 11.2017
High School Diploma -
Greenfield High School
BBA - Cyber Security
University of Phoenix
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