Summary
Overview
Work History
Education
Skills
Certification
Work Availability
Timeline
Accomplishments
Generic
ANDRE DE JAGER

ANDRE DE JAGER

Denton,Texas

Summary

Hardworking and passionate job seeker with strong organizational skills and ready to help team achieve company goals. Information Technology Professional with 10+ years supporting, troubleshooting, and providing excellent customer service. Task-driven, excel in fast-paced environments, dedicated to exceeding both, customer, and management expectations. Eager to apply technical knowledge and problem-solving abilities.

Overview

15
15
years of professional experience
1
1

Security Plus

Work History

Deployment Technician

City of Dallas, Denton
Hall
  • Upgraded 15,000 assets & Office 365 installations
  • Handled equipment rollouts, upgraded Windows 7 to Window 10 and equipment disposal
  • Assisted in iPad preparation and deployment
  • Handled administration and network access to support deployments
  • Configured Outlook with Office 365 applications

IT Desktop Engineer

TRC Staffing
Plano, Texas
04.2022 - Current
  • Setup BIOS settings on all new 15 different Lenovo model PCs before deploying image to PC
  • Image deployments with ethernet PXE boot and smart deploy application
  • Keep track of all assets, image deployments on excel spreadsheets with serial numbers and asset tags
  • Onboarding all new employees (10 users at a time) with guidance on all IT aspects on zoom meetings (OKTA 2 step verification, chrome setup with applications, guidance with knowledge on Box Drive, slack and all Office 365 applications
  • Company made changes to security on all laptops during bad situations with new ways on image deployments (deploy image WIN 10 pro from USB drive and install smart deployment from USB drive, verify security compliance that applications was installed like global protect etc
  • Turn Bitlocker on and keep track of all keys and send info for image deployments with slack and update user laptop
  • Excellent written and verbal communications during deployments and other important communications
  • Setup user AD account with attention to detail, move PC to the right OU and update GPO on Bitlocker
  • Create FEDEX ship label to ship out laptops
  • Assist on other duties with printers etc.

IT Support Specialist

Zensar Technologies
Plano, Texas
08.2021 - 11.2021
  • Built, tested, and shipped equipment out on new onboarding employees
  • Handled ServiceNow ticketing system to troubleshoot customers issues
  • Troubleshoot Office 365 and reimaged Dell laptops after setup BIOS settings
  • Updated all inventory for deployed and returned equipment from employees
  • Utilized Active Directory, reset passwords, accounts, and set up PC stations

System Administrator

Dallas VA Medical Center
Dallas, TX
08.2020 - 08.2021
  • Public Trust Clearance
  • Windows 10, Network Switches, Servers, routers, print servers etc
  • Handled all aspects of onboarding new or transferring associates with technical accounts and workstations both in person and remote
  • Maintained applications and asset tracking to ensure that user records were accurate
  • Supported technical aspects of proprietary software, such as Vista, which helps VA manage their departments
  • Utilized ServiceNow to track the technical support of users throughout the medical center
  • Worked with outside vendors for warranty replacements and equipment disposal
  • Strong knowledge with Office 365, Government communications equipment and PowerShell
  • Maintained the Network including ports and switches especially around security issues

IES, Innovative Employee Solutions
Dallas, TX
06.2020 - 08.2020

Network Admin

T.R.C.A
Denton, TX
02.2020 - 03.2020
  • (laid off due to COVID-19)
  • Handled all admin responsibilities including new employee onboarding and Windows 2012 server support
  • Responded to network and power outages while complying with company risk management policies
  • Utilized Team Viewer for remote assistance to users

NTT Data
Plano, TX
08.2019 - 12.2019
  • With Cyber Search
  • Windows Server 2003, 2008, 2012, Windows 7, 8, 10, Print Server, Dell, HP, Microsoft Surface
  • Responsible for completing Windows 10 Migration
  • Worked extensively within the Windows 10 environment including troubleshooting
  • Handled onsite surveys for multiple locations for a count of PC’s, printers, and time clocks

IT Specialist

Deloitte
Dallas, TX
05.2018 - 12.2018
  • Windows Server, Windows 10, MAC, Linchpin, HDD, FTK Imaging, ServiceNow, Dell, HP
  • Resolved ServiceNow tickets with a 90% efficiency rate on first call
  • Supported all aspects of new equipment setup, maintenance, and disposal for enterprise level environment
  • Performed desk side, white glove executive and remote support to all of Deloitte user, both internal and remote
  • Worked hand in hand with internal security to prevent data corruption and data breaches on HDD

Level 1 Tech Support

Capital One
Plano, TX
04.2017 - 05.2018
  • Ensured team was able to operate efficiently through et IT support
  • Handled 35 to 40 tickets a day in an Enterprise level environment with a 90% first call resolution
  • Troubleshot network printers on user desktops, laptops when user unable to print
  • Added and deleted new users through Active Directory

Level 1 Tech Support

PepsiCo
Plano, TX
01.2016 - 03.2017
  • Provided instructional support remotely to identify and remedy user issues with Windows profiles, Outlook, and Microsoft Office applications
  • Member of the Outlook team performing daily updates to resolve outlook issues and assisted communicating to management about resolutions
  • Resolved 35-45 ServiceNow tickets with a 90% efficiency rate on the first call in an Enterprise level
  • Troubleshot network printers on user desktops, and laptops
  • Added and deleted new users through Active Directory

Service Desk Tech Support

Fujitsu Inc
Richardson, TX
04.2015 - 12.2015
  • Citrix, switches, routers, blade servers, wireless networks, printers, PC’s
  • Minimized interruptions to system through expert handling of critical store down and accompanying hardware
  • Ensured all PC’s and printers were in functioning order to support team activities
  • Resolved 35-40 calls per day with an 85% resolution on first call
  • Access to terminal server 2008 to utilize applications and software
  • Handled the access to Citrix server to access applications within to assist users
  • Configured and re-configured HP thin clients remotely through Citrix web services
  • Handled critical store down issues, ping switches, routers, blade servers, wireless networks, pc's, printers

Operating Network Analyst

Fujitsu Inc
Richardson, TX
08.2013 - 04.2014
  • MAC, IP, PXE Logs, Microsoft, SCCM Server, Server 2012 and 2016
  • Provided expert support in maintaining, troubleshooting, and repairing problems in both hardware and software
  • Guided onsite technicians in the installation of a new kiosk
  • Worked heavily with Microsoft SCCM Servers to ensure functionality within large-scale deployment of software
  • Assisted with installations and verified switchboards connected to new phones on network switch
  • Troubleshot equipment via MAC address, IP address, view PXE logs for errors and resolved deployments via SCCM Server/putty
  • Handled all software and patch issue management and troubleshot issues
  • Junior Admin skills setting up server roles, admin, and maintenance of windows-based servers
  • Provided 2nd tier support for all Help Desk escalated support issues
  • LEADERSHIP & INTERNSHIP
  • Code Academy – JavaScript, Python - 06/2014
  • Owned own business on G Suite Google

Education

Information Security Analyst -

ACI Learning
2022

Bachelor of Science - Computer Science - Cyber Security

ITT Technical Institute
Richardson, TX
06.2016

Associate of Science - Computer Science - Network And Administration

ITT Technical Institute
Richardson, TX
09.2014

Skills

  • Filing Systems
  • ESRI What If
  • Performance Strategies
  • Troubleshooting Network Issues
  • Collaborative Team Player
  • Deployment Support
  • Organizational Skills
  • User Experience
  • Communications Strategies
  • Customer Satisfaction
  • Microsoft Windows and Office
  • Professional Relationships
  • Maintaining Clean Work Areas
  • Hardware and Software Repair
  • Prioritizing Workflows
  • Help Desk Support
  • Packaging Equipment

Certification

CompTia Security +

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

IT Desktop Engineer

TRC Staffing
04.2022 - Current

IT Support Specialist

Zensar Technologies
08.2021 - 11.2021

System Administrator

Dallas VA Medical Center
08.2020 - 08.2021

IES, Innovative Employee Solutions
06.2020 - 08.2020

Network Admin

T.R.C.A
02.2020 - 03.2020

NTT Data
08.2019 - 12.2019

IT Specialist

Deloitte
05.2018 - 12.2018

Level 1 Tech Support

Capital One
04.2017 - 05.2018

Level 1 Tech Support

PepsiCo
01.2016 - 03.2017

Service Desk Tech Support

Fujitsu Inc
04.2015 - 12.2015

Operating Network Analyst

Fujitsu Inc
08.2013 - 04.2014

Deployment Technician

City of Dallas, Denton

Information Security Analyst -

ACI Learning

Bachelor of Science - Computer Science - Cyber Security

ITT Technical Institute

Associate of Science - Computer Science - Network And Administration

ITT Technical Institute

Accomplishments

  • Achieved Student of the year 2014 by completing all home work and tasks with accuracy and efficiency.

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ANDRE DE JAGER