Andre De Jager

•The use of AI Gemini to be creative and build

White glove end user support, with a clear understanding of problems and 90% resolved rate
•Diverse experience in Google systems, including admin experience and familiarizing end users with findings for a greater experience that push a positive attitude
•Multitask to support end users, and to resolve tickets in a timely manner with Freshservice ticket system, including accurate and detailed notes
•Technical support in various operating systems includes, WIN10/11, MACOS
•Work closely with team members in NinjaOne, to support end users to resolve technical problems in pushing updating drivers, upgrades on Win versions, with proven results and complete projects on time
•PXE/imaging of new laptops and profiling, for new onboarding users and existing users on upgrades, installation of software with smooth experience and understanding
•Technical support on all peripheral devices, and installation
•Active directory experience with a good understanding of adding, removing and creating
•Great communication skills, verbal and written via phone, in person, Google chat or Gmail
•Provide comprehensive technical support and management for critical security and operational platforms, such as CrowdStrike and NinjaOne
•Hard drive support on systems crashing, with a good understanding of decrypt, replace hard drive, move user data and encrypt hard drive, familiar with BitLocker to get system to boot to windows so user can login
•Excellent field support includes setup network racking, installing switches and routers, with great cable management and connected devices
•Develop new processes for a more efficient flow in Google systems
•Very organized with a skill to succeed for all business continuity
•Excellent support on all Google meets setup
•Support on Panasonic Toughbooks and configuration of BIOS
•Assist in setting up office equipment
•A great planner and team player, always enjoy improving efficiency for great end results to be successful

•Managed and executed a project to re-cable and re-terminate all Ethernet and fiber optic lines within network closets and server rooms.
•Set up new Badge printer in security control room for control access
•Collaborated with HR to streamline the onboarding process for new employees, including the secure assignment of access keys for various programs.
•Managed and resolved a wide range of technical issues, providing expert desktop support to personnel within the Department of Defense (DoD).
•Directed the full lifecycle of IT assets, from initial acquisition to deployment, ensuring accurate inventory and tracking for over 500 pieces of hardware.
•Orchestrated the large-scale imaging and deployment of desktops and laptops to support major organizational rollouts and system refreshes.
•Documented all support interactions and resolutions in strict adherence to client-specific protocols.

• Delivered essential desktop support to various county government offices, including court and sheriff's departments.
• Addressed critical technical challenges promptly, ensuring operational continuity for vital government functions.
• Assisted with hardware setup and fundamental software troubleshooting for government employees.

• Provided comprehensive desktop support, including preparation and logistics for shipping hardware (laptops, peripherals) via UPS and FedEx.
• Conducted effective remote troubleshooting sessions to diagnose and resolve diverse technical problems for clients.
• Maintained high levels of customer satisfaction through clear communication and efficient problem resolution.

• Gained valuable experience managing HR access systems, facilitating user permissions and data integrity.
• Provided crucial networking support, troubleshooting connectivity and basic infrastructure issues.
• Delivered comprehensive desktop support to medical staff and patients within a sensitive healthcare environment.
• Assisted with the deployment and maintenance of computer systems and peripherals, ensuring compliance with security protocols.