Andre DeLaney
bartender
Keller,TX
Summary
I am an enthusiastic and reliable professional who takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. I am skilled in anticipating customer needs, addressing complaints and resolving issues in a timely manner. I maintain focus and a positive attitude in stressful situations and high-volume environments.
Overview
7
7
years of professional experience
Work History
Bar, Server, Cook, Cashier
Buffalo Wild Wings
02.2021 - Current
- Maintained a clean and organized bar environment, ensuring compliance with health and safety regulations.
- Handled customer complaints professionally, resolving issues in a timely manner to maintain guest satisfaction.
- Assisted in employee training initiatives, mentoring new hires on proper serving techniques and company policies.
- Played a key role in promoting positivity among coworkers through team recognition, contributing to a workplace culture characterized by high morale and mutual support.
Valet
Jack Boles Parking
01.2022 - 12.2022
- Maintained a professional demeanor while greeting guests and opening car doors, contributing to a positive first impression.
- Assisted guests with luggage and personal items, ensuring smooth transitions between arrival and departure.
- Managed high-volume situations during peak hours by prioritizing tasks and working closely with colleagues to maintain efficiency.
Cashier, Dining Room
Chick-fil-A
06.2017 - 01.2020
- Provided exceptional service, resulting in positive feedback from guests.
- Assisted guests with inquiries while keeping aware that all needs were met.
- Built relationships with guests to encourage repeat business.
Education
Music Business
Dallas Baptist University
Dallas, TXHigh School Diploma -
Timber Creek High School
Fort Worth, TX05.2019
Skills
- Interpersonal Abilities
- Excellent Customer Service
- Team Player
- Team Leadership
- Menu Memorization
- Salesmanship
- Adaptability
- Attention to Detail
Volunteer
Pastoral Admin, Milestone Church (2021-2022)
Managed online conversations with people in real time, addressing any needs of church viewers/members. Organized spreadsheets that recorded people's needs and prayer request as well as the personnel that can help them.
Timeline
Valet
Jack Boles Parking
01.2022 - 12.2022
Bar, Server, Cook, Cashier
Buffalo Wild Wings
02.2021 - Current
Cashier, Dining Room
Chick-fil-A
06.2017 - 01.2020
Music Business
Dallas Baptist University
High School Diploma -
Timber Creek High School