Andre Delgado
Senior Technical Account Manager
Monticello,KY
Summary
Technical Account Manager with more than 25 years of hands-on experience in software development and web technologies to support enterprise accounts. Develops and promotes value realization that translates into closed new business, renewal and upsell opportunities. Proven record of successfully proposing technical solutions by presenting complex concepts in easy to understand terms and building strong, long-lasting relationships with senior executives and project level resources.
Overview
30
30
years of professional experience
Work History
Senior Technical Account Manager
MINDBODY
San Luis Obisp, CA
05.2016 - Current
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Built long-term trusted partner relationships to manage stakeholder expectations and meet revenue growth goals.
- Developed and executed solutions to customer needs and drivers through hands-on engagement.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Serviced existing, high value, accounts on regular basis to maximize revenue.
Technical Account Manager
MINDBODY
San Luis Obispo, CA
05.2012 - 05.2016
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Identified and proposed upsell and renewal opportunities and communicated value proposition to churn results for enterprise customers.
- Participated in product innovation by identifying and representing customer needs and presenting new product capabilities.
- Conducted presentations to large groups at trade shows, reseller events and onsite product trainings.
- Gained customer acceptance by demonstrating cost reductions and operations improvements.
Software Onboarding Specialist
MINDBODY
San Luis Obispo, CA
06.2011 - 05.2012
- Efficiently communicated and coordinated with assigned clients to provide implementation training in line with current and future customer goals.
- Worked with companies to identify, correct, and advise to align business objectives within their MINDBODY software.
- Developed on-boarding policies and procedures for salons and spas which was a new MINDBODY targeted vertical at the time. Currently salons and spas are a major marketing focus for MINDBODY.
Technical Support Specialist
MINDBODY
San Luis Obispo, CA
10.2010 - 05.2011
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Collaborated with supervisors to escalate and address customer inquiries or technical issues.
Assistant to the CEO
Friends Of Hearst Castle
San Simeon, CA
09.2009 - 09.2010
- Managed complex calendar scheduling with focus on proper allocation of executive availability.
- Contributed to smooth business operations by planning and organizing meetings and conferences.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
- Worked with CA State Park law enforcement to coordinate and complete special projects for fund raising events at the Castle.
Database Administrator
The Parable
San Luis Obispo, CA
09.2006 - 09.2009
- Administered, supported and monitored databases by proactively resolving database issues and maintaining servers.
- Tested programs and databases to identify issues and make necessary modifications.
- Set up and controlled user profiles and access levels for each database segment to protect important data.
- Created and implemented database designs and data models.
- Authored and coded logical and physical database descriptions.
Technical Sales Engineer
Reteail Anywhere
Atascadero, CA
05.2005 - 09.2006
- Delivered technical sales presentations to prospects and presented benefits and value of products.
- Designed and delivered product training for clients.
- Provided technical troubleshooting and problem solving for clients with installed equipment or system issues.
- Recommended changes, improvements or enhancements in products to product development team based on customer feedback.
Owner
Web-Light Consulting & Design
Ventura, CA
1996.11 - 2005.04
- Managed day-to-day business operations.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Internet Service Provider which serviced Ventura County with a clean internet experience where 95% of hate, porn or illicit drug websites were filtered out at the router before ever entering our clients' home or business.
- Streamed live and recorded broadcasts in over 100 languages
- Website development for businesses and non-profits
Executive Director
Ventura County Pregnancy Center
Ventura, CA
04.1992 - 11.1996
- Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
- Updated and maintained membership database on consistent basis.
- Supervised writing of all grant applications and checked information for accuracy prior to submission.
- Evaluated service contracts and collaborated with legal counsel on negotiated improvements.
- Drove strategic improvements to enhance operational and organizational efficiencies.
Education
Certified Structural Steel Welder And Fabricator - Welding And Steel Fabrication
Airco Technical Institute
Long Beach, CA06.1985
General Education - General Education
Santa Monica College
Santa Monica, CA09.1983
High School Diploma -
Culver City High School
Culver City, CA06.1983
Skills
- Customer Satisfaction
- Product Demonstration
- Staff Meetings
- Project Proposals
- HTML and XML
- High Impact Proposal Presentations
- Technical Presentations
- Stakeholder Relationship Management
- Database Management System Software
- Training Junior Team Members
- Customer Needs Analysis
Timeline
Senior Technical Account Manager
MINDBODY
05.2016 - Current
Technical Account Manager
MINDBODY
05.2012 - 05.2016
Software Onboarding Specialist
MINDBODY
06.2011 - 05.2012
Technical Support Specialist
MINDBODY
10.2010 - 05.2011
Assistant to the CEO
Friends Of Hearst Castle
09.2009 - 09.2010
Database Administrator
The Parable
09.2006 - 09.2009
Technical Sales Engineer
Reteail Anywhere
05.2005 - 09.2006
Owner
Web-Light Consulting & Design
1996.11 - 2005.04
Executive Director
Ventura County Pregnancy Center
04.1992 - 11.1996
Certified Structural Steel Welder And Fabricator - Welding And Steel Fabrication
Airco Technical Institute
General Education - General Education
Santa Monica College
High School Diploma -
Culver City High School
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