Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Andre Diaz Gonzales

Great Neck

Summary

Dynamic and results-driven professional with extensive experience in customer service and employee training at Orlando's Deli. Proven ability to maintain food safety standards while ensuring exceptional customer satisfaction. Skilled in equipment maintenance and adept at fostering team collaboration in fast-paced environments. Committed to delivering high-quality service and enhancing operational efficiency. Productive Barista accustomed delivers excellent customer service while making and serving coffee and specialty beverages. Consistently follows recipe and presentation standards and maintain clean, hygienic workspaces. Familiar with sanitation regulations and dedicated to customer satisfaction.

Overview

2
2
years of professional experience

Work History

Barista

Orlando's Deli
Manhasset
06.2024 - 07.2025
  • Trained new baristas on company policies and procedures regarding food handling safety standards.
  • Greeted customers and took orders for coffee drinks, food items, and other beverages.
  • Maintained a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Ensured all equipment was maintained in proper working order according to manufacturer's instructions.

Customer Service Employee

Food Bazaar Supermarket
New York
02.2024 - 05.2025
  • Responded promptly to customer emails with accurate information about products, services, prices, availability.
  • Answered customer inquiries regarding products, services, and store policies in a timely manner.
  • Received incoming calls from customers seeking assistance or placing orders for merchandise.
  • Provided excellent customer service to all patrons.

Cook's Assistant

Sears
Great Neck
08.2023 - 01.2024
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
  • Cleaned and sanitized kitchen equipment, utensils and work stations.
  • Prepared variety of foods according to exact instructions and recipe specifications.
  • Cut or sliced meat, poultry and seafood to prepare for cooking.
  • Distributed food to waiters and waitresses to serve customers.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Cleaned and sanitized utensils, dishes or silverware.

Education

High School Diploma -

Great Neck North High School
New York, NY
06-2024

Some College (No Degree) - Computer Science

Queensborough Community College
Oakland Gardens, NY

Skills

  • Employee training
  • Customer service
  • Food safety
  • Equipment maintenance
  • Order processing
  • Point of sale
  • Team collaboration
  • Adaptability
  • Customer service skills

Languages

Spanish
Native/ Bilingual
Portuguese
Limited
English
Professional

Timeline

Barista

Orlando's Deli
06.2024 - 07.2025

Customer Service Employee

Food Bazaar Supermarket
02.2024 - 05.2025

Cook's Assistant

Sears
08.2023 - 01.2024

High School Diploma -

Great Neck North High School

Some College (No Degree) - Computer Science

Queensborough Community College