Andre Downie
Broadview,US
Summary
Experienced Field Service Engineer skilled in equipment maintenance, network troubleshooting, and system installation. Proven ability to diagnose and resolve technical issues, ensuring minimal downtime and exceptional customer satisfaction.
Overview
26
26
years of professional experience
1
1
Certification
Work History
FIELD SERVICE ENGINEER
Imagetec LP
McHenry, US
03.2000 - Current
- Installs, maintains and repairs copiers for southside Chicagoland area
- Problem solve by troubleshooting and diagnosing various copying, printing and manufacturing issues
- Provides exceptional customer service and provides training on equipment usage
- Diagnose and repair imaging equipment at customer sites.
- Install and configure new systems for clients.
- Managed inventory of parts and tools for field operations.
- Communicate effectively with customers to address concerns promptly.
- Perform troubleshooting, repair and maintenance of computer systems and equipment in customer locations.
- Repair and calibrate systems and equipment post-installation.
- Provided onsite installation and configuration of hardware, software
- Inspected equipment and processes to reduce maintenance-related downtime incidents and mitigate equipment failures.
- Established positive relationships with customers through friendly interactions.
- Resolved network connectivity issues by configuring routers, switches, hubs and other networking devices.
Education
Applied Science & Engineering -
DeVry University
Chicago, IL01.1997
Skills
- Equipment maintenance
- Network troubleshooting
- System installation
- Parts inventory management
- Customer relationship management
Certification
- SAMPRINTAMono Service Certified
- SAMPRINTA3 Service Qualified
- HP Support Cybersecurity Certified
- C301i Certified
Accomplishments
- Technician Of The Month
- Outstanding Tech Award
References
Available upon request
Timeline
FIELD SERVICE ENGINEER
Imagetec LP
03.2000 - Current
Applied Science & Engineering -
DeVry University
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