ANDRE DUDGEON
Miamisburg,OH
Summary
Reliable and focused IT Support Technician with 7+ years of experience delivering technical support across Windows and Mac environments. Skilled in diagnosing hardware/software issues, managing user accounts in Active Directory, and providing remote desktop support. Strong communicator with a commitment to fast, effective issue resolution.
Overview
10
10
years of professional experience
1
1
Certification
Work History
IT Support Technician
Blatchford US
03.2024 - Current
- Provided Tier 1 and Tier 2 technical support for 100+ end users, resolving hardware, software, and connectivity issues across Windows and Mac environments.
- Managed user accounts, password resets, and group policies via Active Directory and Office 365 administration.
- Diagnosed and repaired desktop, laptop, and printer issues, reducing downtime and increasing team productivity.
IT Support Technician
MIS Solutions
10.2023 - 03.2024
- Delivered remote and on-site IT support for small to mid-sized businesses, resolving 15–20 tickets daily using Zendesk and ITGlue.
- Configured and deployed desktops, laptops, and networking equipment including routers and switches for new client onboarding.
- Monitored system performance, performed routine maintenance, and escalated complex issues to senior engineers as needed.
Military Intelligence Systems Maintainer / Integrator
US ARMY
08.2016 - 08.2021
- Installed, maintained, and troubleshot secure military communication and intelligence systems in high-pressure, mission-critical environments.
- Conducted system diagnostics and software upgrades on servers, radios, and tactical networks, ensuring uptime.
- Trained and supported personnel on equipment operation and cybersecurity best practices, enhancing unit readiness and technical proficiency.
Education
Associate of Science - Cybersecurity
UNIVERSITY OF PHOENIX
12-2025
Skills
- Windows & MacOS Support
- Active Directory Management
- Office 365 Administration
- Troubleshooting Hardware & Software Issues
- Printer & Peripheral Troubleshooting
- Mobile Device Support (iOS, Android, MDM solutions)
- User Account & Permission Management
- Security Awareness & Best Practices
- Help Desk Ticketing Systems
- Hardware installation
- Remote desktop support
- Operating system support
Certification
Freshdesk Product Expert Certification - Fundamentals
Freshdesk Product Expert Certification - Master
Timeline
IT Support Technician
Blatchford US
03.2024 - Current
IT Support Technician
MIS Solutions
10.2023 - 03.2024
Military Intelligence Systems Maintainer / Integrator
US ARMY
08.2016 - 08.2021
Associate of Science - Cybersecurity
UNIVERSITY OF PHOENIX