Summary
Overview
Work History
Education
Skills
Timeline
Generic

Andre S. Elphic

North Chesterfield,VA

Summary

Experienced Financial Center Assistant Manager with a proven track record of driving improvements in key sales, service and operational areas. Demonstrated expertise in maintaining compliance, increasing efficiency, and fostering growth. Seeking new professional challenges and opportunities for career advancement and personal growth.

Overview

14
14
years of professional experience

Work History

Financial Center Assistant Manager

Bank of America
01.2016 - Current
  • Forecast and manages staffing levels and capacities, provides effective coaching, and shares constructive feedback to drive operational excellence
  • Applies knowledge of end-to-end processes and ensures adherence to bank and regulatory policy and procedures when making decisions that impact various operations
  • Aligns bank priorities and strategies to employee metrics and goals and strives to recognize, encourage, and improve team performance
  • Evaluates efficiencies and identifies areas of improvement and growth to the overall process and key performance indicators to measure process effectiveness
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.

Sales and Service Specialist/Relationship Banker

Bank of America
01.2012 - 01.2016
  • Establish and retain relationships with customers and potential customers
  • Provide exceptional quality customer service
  • Assist and educate customers on self-serve options that will simplify banking
  • Referring and connecting clients to the correct partners
  • Attain team sales goals
  • Answered in-depth questions about company offerings, service policies and benefits of each plan.
  • Researched client requests to create best possible solutions for diverse needs.
  • Developed strong rapport with customers and created positive impression of business.
  • Built customer loyalty and retention by delivering excellent client experiences.

Education

Bachelors of Science - Accounting

Franklin Pierce University
Rindge, NH
05.2007

Skills

  • Team management
  • Staff development
  • Team supervision
  • Operations management
  • Marketing
  • Employee relations

Timeline

Financial Center Assistant Manager

Bank of America
01.2016 - Current

Sales and Service Specialist/Relationship Banker

Bank of America
01.2012 - 01.2016

Bachelors of Science - Accounting

Franklin Pierce University

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