ANDRE FERNANDEZ
Operations Manager
Brooklyn,NY
Summary
Dynamic Security Supervisor and luxury retail operations leader with 14+ years of experience protecting high-value assets at flagship stores (Tiffany & Co., Richemont, Chanel, Harry Winston, Saks Fifth Avenue, Bergdorf Goodman). Expert in asset protection, loss prevention, VIP/VVIC event security, team leadership, and cross-functional coordination. Watchful Security Supervisor committed to maximizing facility security and minimizing risks. Monitors facilities with safety of visitors and staff in mind. Leads team of security professionals to protect facilities and guests.
Overview
15
15
years of professional experience
2
2
Languages
Work History
Security Supervisor
Tiffany & Co.
The Landmark New York
01.2024 - Current
- Lead flagship security operations safeguarding High jewelry and supporting a seamless luxury client experience.
- Collaborated with operations, hospitality, and vendors to ensure compliance, event readiness, and asset visibility in daily store activities.
- Manage discreet security for high-profile events and VVIC visits, including executive protection, crowd control, and personalized VIP escorts.
- Oversaw security operations for high-profile events and VVIC visits, providing executive protection, managing crowd control, and facilitating personalized VIP escorts.
- Perform risk assessments, incident investigations, reporting, and cross-functional collaboration with leadership and law enforcement.
- Trained and mentored staff on luxury protocols, de-escalation techniques, emergency response procedures, and client-focused security standards to enhance service quality.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Recorded incident reports with detailed accounts of occurrences.
Logistics Specialist
Richemont
New York
08.2019 - 02.2020
- Coordinated expedited luxury shipments, managing 30+ daily pickups and 300+ weekly deliveries while documenting activity for accurate billing and compliance.
- Supervised routes and resolved damaged/backorder issues to keep inventory moving and support on-time replenishment.
- Processed high-volume orders under tight deadlines while maintaining quality standards, operational accuracy, and strong vendor/customer communication.
- Served as Cartier PR point of contact and specialist; managed PR accounts and logistics for special events, fashion shows, and photoshoots.
Inventory Control Supervisor
Chanel Inc.
New York
01.2019 - 02.2019
- Managed monthly, quarterly, and annual inventories to keep stock levels aligned with forecasted demand and replenishment needs.
- Trained and onboarded staff on policies, safety, and systems while managing 300+ daily boxes across shipping and receiving operations.
- Monitored stock movement and inventory variances to support accurate control in a high-volume luxury environment.
Vault Manager
Harry Winston
New York
03.2017 - 04.2018
- Led vault controls, cycle counts, audits, and quality inspections for high-value jewelry to maintain inventory accuracy and security.
- Oversaw safe transport, receiving, and display replenishment to support sales activity, client service, and product availability.
- Streamlined workflow processes, optimizing inspection times without compromising on quality standards.
Stock Manager | Assistant Stock Manager
Saks Fifth Avenue
New York
01.2014 - 01.2016
- Managed inventory storage, deliveries, discrepancies, orders, and records to maintain stock accuracy and availability.
- Coordinated inventories, resources, and schedules to keep stockroom operations organized and efficient.
- Supported sales and promotions with timely replenishment and stockroom expertise.
Stock Manager | Assistant Stock Manager
Bergdorf Goodman
New York
01.2011 - 01.2013
- Managed inventory storage, transfers, and discrepancy resolution for a high-volume luxury stockroom.
- Conducted inventories and coordinated replenishment with merchandising and sales teams to keep backroom operations organized and compliant.
Education
Associate of Business Administration - Business Administration and Management
Touro College
New York05.2011
No Degree - Business Management
Brooklyn College
Brooklyn, NY 05.2001 -
High School Diploma -
Abraham Lincoln High School
New York06.2006
Skills
- Asset Protection & Loss Prevention
- VIP / VVIC Event Security & Client Protection
- Team Leadership & Staff Training (Security, Hospitality, Vendors)
- Risk Assessment & Incident Response
- Inventory Control & Cycle Counts
- Logistics & Vendor Oversight
- Surveillance & Access Control
- SAP & Oracle ERP Systems
- Advanced Excel
- Merchandise Inventory Reconciliation & Cycle Counts
- Shipping, Receiving, and Transfers
Timeline
Security Supervisor
Tiffany & Co.
01.2024 - Current
Logistics Specialist
Richemont
08.2019 - 02.2020
Inventory Control Supervisor
Chanel Inc.
01.2019 - 02.2019
Vault Manager
Harry Winston
03.2017 - 04.2018
Stock Manager | Assistant Stock Manager
Saks Fifth Avenue
01.2014 - 01.2016
Stock Manager | Assistant Stock Manager
Bergdorf Goodman
01.2011 - 01.2013
No Degree - Business Management
Brooklyn College
05.2001 -
Associate of Business Administration - Business Administration and Management
Touro College
High School Diploma -
Abraham Lincoln High School