Andre Francis
Troy,NY
Summary
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
10
10
years of professional experience
Work History
Food Service Driver
Boys and Girls Club
Troy, NY
09.2021 - Current
- Safely operated transportation vehicles to deliver supplies and assist with program logistics.
- Coordinated pick-up and drop-off schedules for members, ensuring timely service and adherence to safety protocols.
- Maintained accurate records of vehicle usage, including mileage and maintenance needs, promoting operational efficiency.
- Assisted staff in organizing events by transporting materials and equipment, enhancing program delivery.
Customer Service Representative
Spectrum
Schenectady, NY
11.2018 - 06.2019
- Resolved customer inquiries efficiently through multiple channels, enhancing overall satisfaction.
- Analyzed customer feedback to identify trends, driving improvements in service delivery.
- Implemented quality assurance measures to maintain high standards of service excellence.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
Davis Vision
Latham, NY
07.2016 - 07.2018
- Managed multi-line phone systems to streamline communication with clients and service teams.
- Collaborated with cross-functional teams to enhance operational workflows and response times.
- Led initiatives for quality assurance, ensuring adherence to company policies and customer care standards.
Education
- Liberal Arts
Hudson Valley Community College
Troy, NY2012
Skills
- Strong customer service
- Punctuality
- Organization
- Teamwork and collaboration
SUMMARY OF QUALIFICATIONS
- Extensive experience in sales / customer service in a call center setting
- Skilled in handling dissatisfied customers to retain & obtain sales’ goals
- Health Insurance eligibility verifications / HIPAA knowledge
- Computer software applications, data entry with speed and accuracy
- Completed 1 semester college education in Criminal Justice, HVCC, Troy, NY
RELEVANT EXPERIENCE & SKILLS
- Call Center Rep I / Customer Service
- Greeted & assisted customers / providers both in person / call center settings
- Responded to over 70 customers / providers daily regarding:
- - Insurance eligibility
- - Optical orders
- Listened actively to find out what they need or want to know
- Provided information / educated customers about insurance & product
- Recommended customer purchase decisions to accommodate their needs & budgets
- Skilled in handling dissatisfied customers to retain & obtain sales’ goals
- Resolved customer’s issues promptly & in a professional manner
- Made follow-up calls to ensure customers’ satisfaction
- Experience with residential billing
- Cashier / Sales
- Greeted & assisted customers with their purchase
- Handled all sales transactions in cash, credits / debits & checks
- Balanced cash register at end of shift with accuracy
Timeline
Food Service Driver
Boys and Girls Club
09.2021 - Current
Customer Service Representative
Spectrum
11.2018 - 06.2019
Customer Service Representative
Davis Vision
07.2016 - 07.2018
- Liberal Arts
Hudson Valley Community College