Andre Gerald
Restaurant General Manager
Owings Mills,MD
Summary
Flexible, results-oriented Manager offering focused leadership and Restaurant operations knowledge to drive profitability. Exceptional communication and staff oversight skills. Consistent career history of operations improvement, team building and revenue increases.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Restaurant General Manager
The Tillery - Marriott Metro Centre
06.2023 - Current
- Correctly calculated inventory and ordered appropriate supplies.
- Orchestrated positive customer experiences by overseeing every area of front and back of house operations.
- Carefully interviewed, selected, trained, and supervised staff.
- Prepared restaurant business plan by reviewing demands, analyzing competitors and developing projections for sales and finances.
- Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
- Purchased adequate quantities of food, beverages, equipment, and supplies.
- Set clear expectations and created positive working environment for employees.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Assisted in development and implementation of new menus to offer variety and options to customers.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Assistant General Manager
Iron Bridge Wine Company
11.2020 - 04.2023
- Maintained well-controlled business inventory with minimal losses by enforcing solid monitoring and management structures.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Mentored and motivated team members to achieve challenging business goals.
- Enforced quality assurance protocols to deliver ideal customer experiences.
- Managed team schedule with eye for coverage needs and individual strengths.
- Collaborated with other departments to establish productive and timely completion of projects.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Assisted in recruiting, hiring and training of team members.
General Manager of Food Service
Rocksalt Grille
11.2016 - 03.2020
- Correctly calculated inventory and ordered appropriate supplies.
- Orchestrated positive customer experiences by overseeing every area of operations.
- Developed, implemented, and managed business plans to promote profitable food and beverage sales.
- Set clear expectations and created positive working environment for employees.
- Identified problems, conducted troubleshooting and sought repair or maintenance support to keep restaurant equipment operational.
- Quickly identified problem situations and skillfully resolved incidents to satisfaction of involved parties.
- Tracked daily sales transactions and invoices for accurate and updated financial reporting.
- Reduced process bottlenecks by training and coaching employees on practices, procedures, and performance strategies.
Regional Operations Manager
Buffalo Wild Wings - KPW Management
02.2012 - 11.2016
- Traveled to over 5 locations per week to manage each store and perform reviews of individual managers and employees.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Enhanced regional branch performance by implementing proven management processes to increase revenue.
- Developed processes to save on costs and prevent losses.
Air Traffic Controller
US Navy
05.1999 - 04.2004
- Controlled arrivals and departures and transitioned aircraft across airfield and flight line.
- Utilized communications systems to direct movement of pilots and ground personnel.
- Oversaw numerous emergency flight operations per government regulations for aircraft experiencing bad weather and equipment failure
- Coordinated various domestic and international air ambulance flights on monthly basis.
Education
Air Traffic Control Certification - Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
Pensacola, FL 05.2001 -
Skills
Customer Engagement
Business Management
Purchasing
Talent Development
Staff Scheduling
Operations Management
Menu Development
Staff Management
Customer Loyalty
Complaint Resolution
Certification
TIPS
Timeline
TIPS
11-2024
Restaurant General Manager
The Tillery - Marriott Metro Centre
06.2023 - Current
Servsafe
08-2021
Assistant General Manager
Iron Bridge Wine Company
11.2020 - 04.2023
General Manager of Food Service
Rocksalt Grille
11.2016 - 03.2020
Regional Operations Manager
Buffalo Wild Wings - KPW Management
02.2012 - 11.2016
Air Traffic Control Certification - Air Traffic Control
Center For Naval Aviation Technical Training (CNATT)
05.2001 -
Air Traffic Controller
US Navy
05.1999 - 04.2004